# Cannot reset password

**URL:** <https://forums.plex.tv/t/cannot-reset-password/415380>\
**Category:** General Discussions\
**Created:** [May 24, 2019, 5:15pm UTC](https://forums.plex.tv/t/cannot-reset-password/415380 "2019-05-24T17:15:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![UnknownUser](https://avatars.discourse-cdn.com/v4/letter/u/35a633/32.png) [@UnknownUser](https://forums.plex.tv/u/UnknownUser)\
**Post date:** [May 24, 2019, 5:15pm UTC](https://forums.plex.tv/t/cannot-reset-password/415380/1 "2019-05-24T17:15:26Z")

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My password recently stopped working, and I do not receive an email when I select Forgot Password. If I try to create a new account with the same email address, it says the account already exists. Please help.

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [May 24, 2019, 6:08pm UTC](https://forums.plex.tv/t/cannot-reset-password/415380/2 "2019-05-24T18:08:59Z")

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You might have accidentally deleted your account. Please PM me your email address so I can check.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 22, 2019, 6:09pm UTC](https://forums.plex.tv/t/cannot-reset-password/415380/3 "2019-08-22T18:09:06Z")

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