# Cannot reset password

**URL:** <https://forums.plex.tv/t/cannot-reset-password/806590>\
**Category:** General Discussions\
**Created:** [August 25, 2022, 3:46am UTC](https://forums.plex.tv/t/cannot-reset-password/806590 "2022-08-25T03:46:23Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![CaptainRhodes0001](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CaptainRhodes0001](https://forums.plex.tv/u/CaptainRhodes0001)\
**Post date:** [August 25, 2022, 3:46am UTC](https://forums.plex.tv/t/cannot-reset-password/806590/1 "2022-08-25T03:46:23Z")

</div>

Something has happened and I cannot login, I’ve tried resetting my password numerous times and haven’t received one reset password email. I know the email is right because I received the email about the data breach. I have added em8792.plex.tv to my “not spam” rules in Tutanota but still nothing comes through. Any ideas?

---

<div class="post-metadata">

**Author:** ![CaptainRhodes0001](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CaptainRhodes0001](https://forums.plex.tv/u/CaptainRhodes0001)\
**Post date:** [August 25, 2022, 8:29am UTC](https://forums.plex.tv/t/cannot-reset-password/806590/2 "2022-08-25T08:29:59Z")

</div>

I don’t understand how I can be logged in here, and onto my server. But if I try to log into a player I can’t. And I cannot change or reset my password? Why are the reset emails STILL not appearing?

---

<div class="post-metadata">

**Author:** ![CaptainRhodes0001](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CaptainRhodes0001](https://forums.plex.tv/u/CaptainRhodes0001)\
**Post date:** [August 25, 2022, 7:55pm UTC](https://forums.plex.tv/t/cannot-reset-password/806590/3 "2022-08-25T19:55:44Z")

</div>

If you’re having this issue go here:

[https://forums.plex.tv/t/no-password-reset-mail-received/806898/3?u=dane22](https://forums.plex.tv/t/no-password-reset-mail-received/806898/3)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 23, 2022, 7:56pm UTC](https://forums.plex.tv/t/cannot-reset-password/806590/4 "2022-11-23T19:56:33Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.