# Cannot reset password

**URL:** <https://forums.plex.tv/t/cannot-reset-password/806665>\
**Category:** General Discussions\
**Created:** [August 25, 2022, 9:17am UTC](https://forums.plex.tv/t/cannot-reset-password/806665 "2022-08-25T09:17:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mattashby](https://avatars.discourse-cdn.com/v4/letter/m/f475e1/32.png) [@mattashby](https://forums.plex.tv/u/mattashby)\
**Post date:** [August 25, 2022, 9:17am UTC](https://forums.plex.tv/t/cannot-reset-password/806665/1 "2022-08-25T09:17:42Z")

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I am trying to reset my password, but

1. I do not get the verification email - I may be on the Plex spam list?

2. I am still logged in, so tried to reset it that way, but when I try to reset it, it says Invalid Password - but I can still log in using these details.

Please advise!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 23, 2022, 9:18am UTC](https://forums.plex.tv/t/cannot-reset-password/806665/2 "2022-11-23T09:18:23Z")

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