# Cannot reset PIN

**URL:** <https://forums.plex.tv/t/cannot-reset-pin/807433>\
**Category:** General Discussions\
**Created:** [August 26, 2022, 1:30pm UTC](https://forums.plex.tv/t/cannot-reset-pin/807433 "2022-08-26T13:30:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![paul\_fielding\_ca](https://avatars.discourse-cdn.com/v4/letter/p/848f3c/32.png) [@paul\_fielding\_ca](https://forums.plex.tv/u/paul_fielding_ca)\
**Post date:** [August 26, 2022, 1:30pm UTC](https://forums.plex.tv/t/cannot-reset-pin/807433/1 "2022-08-26T13:30:55Z")

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Haven’t used my Plex server for awhile, but with the recent data breach announcement I figured I should go change my password. However, when I go to change my password, to go to my account settings I need to put in my user PIN. Apparently I have forgotten my PIN, the one I thought it was, doesn’t work. So I go to reset my pin. It asks for the new pin and confirmation, and my password. Then I hit Update - screen just refreshes and nothing happens. I’ve tried with more than one browser and more than one computer, so I don’t think it’s an environmental thing (?). Any suggestions?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 24, 2022, 1:31pm UTC](https://forums.plex.tv/t/cannot-reset-pin/807433/2 "2022-11-24T13:31:31Z")

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