# Cannot sign in on smart tv
**URL:** https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117
**Category:** General Discussions
**Created:** [May 7, 2019, 4:35pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117 "2019-05-07T16:35:56Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [May 7, 2019, 4:35pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/1 "2019-05-07T16:35:56Z")
Having issues signing onto my plex account on my smart TV. I click on the “already have an account” I enter the code on the [plex.tv/link](http://plex.tv/link) says successful and then goes back to the same screen saying “already have an account”.
Can someone advise please .
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### Author:  [@NewPlaza](https://forums.plex.tv/u/NewPlaza)
#### Post date: [May 7, 2019, 4:45pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/2 "2019-05-07T16:45:52Z")
Similar to this?
> [@Signing In and Link Code](https://forums.plex.tv/t/signing-in-and-link-code/384578/5):
>
> You should see something that looks similar to this on your TV or device you are trying to link. [image] And from your web browser you should see this at [https://plex.tv/link](https://plex.tv/link)[https://global.discourse-cdn.com/plex/original/3X/a/e/aea6df41c83c9893736263f0b31f083f5850e977.jpg](https://global.discourse-cdn.com/plex/original/3X/a/e/aea6df41c83c9893736263f0b31f083f5850e977.jpg) More about linking here. [https://support.plex.tv/articles/200878643-sign-in-to-your-plex-account/](https://support.plex.tv/articles/200878643-sign-in-to-your-plex-account/)
And make note of what BigWheel states.
> [@Signing In and Link Code](https://forums.plex.tv/t/signing-in-and-link-code/384578/8):
>
> When you are on your other device, like the device you are using this forum on right now, what happens when you go to [https://plex.tv/link](https://plex.tv/link) to be clear you need to leave the code up on the screen on your TV.
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [May 7, 2019, 4:51pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/3 "2019-05-07T16:51:44Z")
I am using my phone as well as my laptop to enter the code which shows on my TV and keeps reverting back to same page. I have always been able to sign in without issues. Really frustrating. I have tried to log in under my sons name and does the same thing. Deleted the app on TV reinstalled and still the same thing.
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [May 7, 2019, 4:59pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/4 "2019-05-07T16:59:46Z")
When I click that link it asks for the code which I enter…then says account linked with a tick but on my TV shows thanks, plex logo appears but then it goes back to the “already have an account”
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [May 7, 2019, 5:13pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/5 "2019-05-07T17:13:19Z")
Really need someone to help out my kids driving me crazy wanting to watch plex.
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [May 7, 2019, 5:25pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/6 "2019-05-07T17:25:32Z")
Seems like it’s an issue with the app on my LG TV. Net is connected. Netflix Amazon YouTube all working fine except for plex!!!
The TV model is LG SJ810V
Appreciate if someone could help with this. Plex really need to roll out more updates on smart TVs
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### Author:  [@NewPlaza](https://forums.plex.tv/u/NewPlaza)
#### Post date: [May 7, 2019, 6:18pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/7 "2019-05-07T18:18:59Z")
I wish I can help but I’m out of options. I’ve never had much luck with TV app(especially plex app). My replies were in hopes you may be having the same issue as the OP I linked to.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [May 7, 2019, 7:58pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/8 "2019-05-07T19:58:27Z")
Total SWAG, but might help.
1. Turn off TV. Disconnect from AC power for ~30 seconds, reconnect, but leave TV powered off. This makes sure the app is not running in the background (I’m not aware of a way to “force quit” the app like on Android & other platforms).
2. Go to [Authorized Devices](https://app.plex.tv/desktop#!/settings/devices/all) in [Plex Web](https://app.plex.tv/desktop). If TV is listed, delete it. This will force the app to re-authenticate with [plex.tv](http://plex.tv).
3. Power on TV, launch app, and go through authentication process ([plex.tv/link](http://plex.tv/link)).
Several months ago an app update did not go correctly on my LG and left things in a weird state (login was OK, but app crashed when trying to play movies). The power disconnect, etc above cleared things up for me.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [May 7, 2019, 8:03pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/9 "2019-05-07T20:03:12Z")
FYI, [plex.tv](http://plex.tv) had a glitch in the last hour or so. See [https://status.plex.tv/](https://status.plex.tv/).
Might wait a bit and then make sure you can sign in to your account at [plex.tv](http://plex.tv) via [app.plex.tv](http://app.plex.tv).
If not, then doubtful the TV will be able to authenticate using [plex.tv/link](http://plex.tv/link).
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### Author:  [@NewPlaza](https://forums.plex.tv/u/NewPlaza)
#### Post date: [May 7, 2019, 8:45pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/10 "2019-05-07T20:45:38Z")
> [@FordGuy61](#):
>
> Total SWAG
In the context it was used, had to look up, lol!
> **[Urban Dictionary: swag](https://www.urbandictionary.com/define.php?term=swag)**
>
> very cool, drippy, or badass
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [May 7, 2019, 9:00pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/11 "2019-05-07T21:00:32Z")
Yeh I tried this method before you posted the comment and it worked. The gold old trick of powering on and off. Thanks guys for responding.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [May 7, 2019, 10:28pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/12 "2019-05-07T22:28:23Z")
Guess I’m too old and nerdy: 😄
> **[Scientific wild-ass guess](https://en.m.wikipedia.org/wiki/Scientific_wild-ass_guess)**
>
> Scientific wild-ass guess (SWAG) is an American English slang term meaning a rough estimate made by an expert in the field, based on experience and intuition. It is similar to the slang word guesstimate, a portmanteau of guess and estimate.
> The slang term "SWAG" is generally thought to have originated in the US military, either the Army or the Air Force. Journalist Melvin J. Lasky wrote that it was first used casually by US Army General William Westmoreland during the Vietnam War. Westmoreland ...
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 5, 2019, 10:28pm UTC](https://forums.plex.tv/t/cannot-sign-in-on-smart-tv/409117/13 "2019-08-05T22:28:32Z")
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