# Cannot Update my server!

**URL:** <https://forums.plex.tv/t/cannot-update-my-server/781127>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 18, 2022, 10:05am UTC](https://forums.plex.tv/t/cannot-update-my-server/781127 "2022-03-18T10:05:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![IN\_NO\_V8](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/in_no_v8/32/272176_2.png) [@IN\_NO\_V8](https://forums.plex.tv/u/IN_NO_V8)\
**Post date:** [March 18, 2022, 10:05am UTC](https://forums.plex.tv/t/cannot-update-my-server/781127/1 "2022-03-18T10:05:01Z")

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Server Version#: 1.24.5.5173-8dcc73a59  
Player Version#:1.39.1.2763-300bb607

My Plex has been locked at this version for months now, and I just cannot update it. I have tried following other advice, uninstalling, reinstalling. When I use the software, it says server update available, it downloads the update, and then just keeps the current version and doesnt apply the update.  
Ive tried offline downloading and when I try and install the downloaded Plex Server, it says ‘not a valid installation package for the product’ and it cannot find the previous installation file to use as a part of the update and stalls. I’m kinda tearing my hair out at this stage. Any suggestions about either forcing a fresh install, or forcing a server update? Please advise. Thanks 🙂

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [March 18, 2022, 6:16pm UTC](https://forums.plex.tv/t/cannot-update-my-server/781127/2 "2022-03-18T18:16:55Z")

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See if this helps:  
[Windows: Errors trying to upgrade, install, or uninstall Plex Media Server](https://support.plex.tv/articles/202967086-windows-errors-trying-to-upgrade-install-or-uninstall-plex-media-server/)

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**Author:** ![IN\_NO\_V8](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/in_no_v8/32/272176_2.png) [@IN\_NO\_V8](https://forums.plex.tv/u/IN_NO_V8)\
**Post date:** [March 18, 2022, 6:18pm UTC](https://forums.plex.tv/t/cannot-update-my-server/781127/3 "2022-03-18T18:18:38Z")

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Thanks for that response, yes, I think it’s related to the package cache being removed, but that windows fix tool hasn’t helped me ☹ Already tried it…

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [March 18, 2022, 7:22pm UTC](https://forums.plex.tv/t/cannot-update-my-server/781127/4 "2022-03-18T19:22:51Z")

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You can also check the windows updater for any errors: [Microsoft KB: Fix Windows Update issues](https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors). This is referenced at the bottom of the “Errors trying to upgrade…” support article.

If you’re on Window 10, it takes you to [Troubleshoot problems updating Windows](https://support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c).

Under Advanced, see Restore & Repair System Files.

Step 2 of the process is running `c:\sfc /scannow`. You can run it with `/verifyonly` instead to check for errors but not make any changes. `c:\sfc` displays all options.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 16, 2022, 7:23pm UTC](https://forums.plex.tv/t/cannot-update-my-server/781127/5 "2022-06-16T19:23:40Z")

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