# Can't access libraries, duplicate server names after crash

**URL:** https://forums.plex.tv/t/cant-access-libraries-duplicate-server-names-after-crash/665050
**Category:** Plex Media Server
**Tags:** server-qnap
**Created:** [December 13, 2020, 9:36pm UTC](https://forums.plex.tv/t/cant-access-libraries-duplicate-server-names-after-crash/665050 "2020-12-13T21:36:55Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![GabyP](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@GabyP](https://forums.plex.tv/u/GabyP)
#### Post date: [December 13, 2020, 9:36pm UTC](https://forums.plex.tv/t/cant-access-libraries-duplicate-server-names-after-crash/665050/1 "2020-12-13T21:36:55Z")

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Server Version#: 1.21.1.3766  
Player Version#: 4.43.4 & all

I was rearranging some computer equipment and mistakenly unplugged QNAP NAS. When it came back up, I got some setuo questions and then all my libraries had exclamation marks next to them.

 ![image](https://global.discourse-cdn.com/plex/original/3X/7/1/713a1b8213cde3f5f8c961957220008a162ded08.jpeg)

If I click on any of them, I get

 ![image](https://global.discourse-cdn.com/plex/original/3X/1/0/10941714c7cb8d31d6c5808630487bdb1aa1d091.jpeg)

Oddly enough, under settings, I see this:

 ![image](https://global.discourse-cdn.com/plex/original/3X/e/5/e5887d663480326e4073c178d0544cddb57996d1.png)

I don’t know how I was able to get it, but at the same server address, I also see this:

 ![image](https://global.discourse-cdn.com/plex/original/3X/1/c/1cc228edbece00fdc75f51d0852592d58060e5a5.jpeg)

So it looks like I have two servers with the same name. I’m guessing the new one is preventing me from accessing the old one? If I delete the one without my libraries, will the other one become available again? And how do I make sure I’m deleting the right one? And how do I delete it?

I have a lifetime Plex account and if I try to log out and back in, I see thism, which I’ve never seen before.

 ![image](https://global.discourse-cdn.com/plex/original/3X/7/f/7f94f8ef0b67a38cc90efcfad25370a55c6ee68e.png)

Libraries not accessible from phone, Smart TVs, Fire TVs, all of which worked yesterday (and past 5+ years). I installed lasted update, restarted Plex, restarted NAS, that’s the limit of my troubleshooting knowledge.

Thanks for any and all help.

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<div class="post-metadata">

### Author: ![GabyP](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@GabyP](https://forums.plex.tv/u/GabyP)
#### Post date: [December 15, 2020, 4:16am UTC](https://forums.plex.tv/t/cant-access-libraries-duplicate-server-names-after-crash/665050/2 "2020-12-15T04:16:46Z")

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I logged into both and my libraries showed up in both, inaccessible. I deleted the server with the red x and rebooted the NAS, Several hours later, the libraries were accessible again. Phew!

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [March 15, 2021, 4:33am UTC](https://forums.plex.tv/t/cant-access-libraries-duplicate-server-names-after-crash/665050/4 "2021-03-15T04:33:10Z")

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