# Can't access my PMS

**URL:** <https://forums.plex.tv/t/cant-access-my-pms/899274>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [December 18, 2024, 6:46pm UTC](https://forums.plex.tv/t/cant-access-my-pms/899274 "2024-12-18T18:46:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Wallis-Family](https://avatars.discourse-cdn.com/v4/letter/w/e0b2c6/32.png) [@Wallis-Family](https://forums.plex.tv/u/Wallis-Family)\
**Post date:** [December 18, 2024, 6:46pm UTC](https://forums.plex.tv/t/cant-access-my-pms/899274/1 "2024-12-18T18:46:30Z")

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Hi, I’ve tried accessing my PMS from my Windows Laptop but have been hit with a loading screen now for almost 10 hours, I’ve reset my laptop & have checked if I can access my media from my TV apps (which I can) Have looked at multiple topics online & haven’t found a work around, any help would be greatly appreciated.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [December 19, 2024, 3:33am UTC](https://forums.plex.tv/t/cant-access-my-pms/899274/2 "2024-12-19T03:33:50Z")

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Can you try an alternate browser like chrome or firefox, and then try using an incognito tab.

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**Author:** ![Wallis-Family](https://avatars.discourse-cdn.com/v4/letter/w/e0b2c6/32.png) [@Wallis-Family](https://forums.plex.tv/u/Wallis-Family)\
**Post date:** [December 19, 2024, 6:21am UTC](https://forums.plex.tv/t/cant-access-my-pms/899274/3 "2024-12-19T06:21:53Z")

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when I log in via Firefox I’m able to access my MS, why is it being restricted on Explorer do you think?

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [December 19, 2024, 1:33pm UTC](https://forums.plex.tv/t/cant-access-my-pms/899274/4 "2024-12-19T13:33:36Z")

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Could be browser cache or some other odd hiccup.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 19, 2025, 1:34pm UTC](https://forums.plex.tv/t/cant-access-my-pms/899274/5 "2025-03-19T13:34:02Z")

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