# Can't access my server in Plex **URL:** \ **Category:** Plex Media Server\ **Tags:** server-unraid\ **Created:** [December 7, 2024, 12:26pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168 "2024-12-07T12:26:15Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![orts](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@orts](https://forums.plex.tv/u/orts)\ **Post date:** [December 7, 2024, 12:26pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/1 "2024-12-07T12:26:15Z")
Server Version#: Unknown Player Version#: Unknown \ I have messed up! Earlier this week, I have upgraded my Unraid server from version 6.12.13 to 6.12.14, and I setup two-factor login for Plex. One those of removed access to my server, and with this access to my movies. I tried the Windows way, removed Plex-Media-Server from Unraid, and deleted the Plex-folders from Appdata. Reinstalled by using Claim-token, and now I can’t add my media to Plex. When on localhost [http://192.x.x.x:32400/web/index.html#!/](http://192.x.x.x:32400/web/index.html#!/) I get this. ![Skærmbillede 2024-12-07 131351](https://global.discourse-cdn.com/plex/original/4X/d/3/3/d33247e52036b4326985f8d22c577fc480bf630a.png) But I have installed Plex-Media-Server from Unraid app-store, I have to admit, I’m not sure I have configured it as it is supposed. ![Skærmbillede 2024-12-07 131623](https://global.discourse-cdn.com/plex/original/4X/3/f/f/3ff4b18dd27c66676951ba67c4e0345b1dc429cc.png) Disclaimer: English is my second language, and because of some personal health problems the last year, I’m not that quick as I was a year ago. And I quickly get confused. I really hope you can bear over with me, and help me with this. If you need logs, please tell me how to get them. ---
**Author:** ![orts](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@orts](https://forums.plex.tv/u/orts)\ **Post date:** [December 9, 2024, 2:09pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/2 "2024-12-09T14:09:11Z")
I have now tried a install on my Windows 11 pc, and it’s almost the same issues. Server version is 1.41.2.9200-c6bbc1b53 When opening Plex from systemtray, it will show this for 3-4 minutes ![Skærmbillede 2024-12-09 133318](https://global.discourse-cdn.com/plex/original/4X/d/c/3/dc3d713d652fe52736115b974df458741629df5f.png) And then this ![Skærmbillede 2024-12-09 135553](https://global.discourse-cdn.com/plex/original/4X/2/1/8/218874cf6231cd7a989ba5076ead4bf036171649.png) Is it a problem with my Plexpass? ---
**Author:** ![fkinder](https://avatars.discourse-cdn.com/v4/letter/f/919ad9/32.png) [@fkinder](https://forums.plex.tv/u/fkinder)\ **Post date:** [December 9, 2024, 8:36pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/3 "2024-12-09T20:36:08Z")
orts, I am having the EXACT same issue with the MacOS version of PlexMediaServer-1.41.2.9200-c6bbc1b53-universal. This version of the PlexMediaServer is simply not recognized with either the web app or Plex.app. This behavior started over the weekend. Recorded shows on Friday night, I can see them on my drive, but I can’t access PlexMediaServer locally or remotely. I have a lifetime PlexPass showing in my account. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 10, 2024, 12:07am UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/4 "2024-12-10T00:07:23Z")
Lets start with a copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![orts](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@orts](https://forums.plex.tv/u/orts)\ **Post date:** [December 10, 2024, 5:02am UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/5 "2024-12-10T05:02:03Z")
I hope this what you are asking for. I do not have this menu point _Settings \> Manage \> Troubleshooting_ in Plex web, but I have _Setting \> Debug_ and I can’t download a log file from Plex web. But I got the one called _Log-files-PlexWeb_ And then I have found the logfiles in my servers _Appdata_ and packed the last 5 in a files called _Log-files-unraid_ I hope this is what you are looking for. The Plex Server on my Windows are uninstalled again. [Log-files-PlexWeb.zip](https://forums.plex.tv/uploads/short-url/bZPEjUDFIL3Mn3DnffNlIunqoYy.zip) (2.6 KB) [Log-files-unraid.zip](https://forums.plex.tv/uploads/short-url/jEvrQRXK81b7tlwsJ7NS3HbrgdI.zip) (267.3 KB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 10, 2024, 1:11pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/6 "2024-12-10T13:11:56Z")
check your LAN IP setup, `192.10.10.10` isnt a private IP space address ---
**Author:** ![fkinder](https://avatars.discourse-cdn.com/v4/letter/f/919ad9/32.png) [@fkinder](https://forums.plex.tv/u/fkinder)\ **Post date:** [December 10, 2024, 3:51pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/7 "2024-12-10T15:51:21Z")
No Troubleshooting Menu available. Here is what I have: ![Plex_Web_Settings_Screen](https://global.discourse-cdn.com/plex/original/4X/6/1/3/61376ed26e85e93a0a488c9400062a3d4d45f4d0.jpeg) ![Plex_Activity_Monitor](https://global.discourse-cdn.com/plex/original/4X/4/f/b/4fbc8825bb28990ae9a46086b8793f8e01048572.jpeg) [Plex\_Log\_12-10-2024.zip](https://forums.plex.tv/uploads/short-url/l6KOcT6W51mQ2SfH7tG9nS4W45t.zip) (10.4 KB) [Plex\_Web\_Debug\_Log.zip](https://forums.plex.tv/uploads/short-url/rBKM1BoxFbaQkMD7kcJKcl0Bm1t.zip) (19.0 KB) Thanks for your assistance. ---
**Author:** ![fkinder](https://avatars.discourse-cdn.com/v4/letter/f/919ad9/32.png) [@fkinder](https://forums.plex.tv/u/fkinder)\ **Post date:** [December 10, 2024, 4:07pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/8 "2024-12-10T16:07:20Z")
One more log from my test yesterday following re-installation of the MediaServer. [Plex\_MediaServer\_Test\_Log\_12-09-2024.zip](https://forums.plex.tv/uploads/short-url/neDiq0dxygG7HRMKXidtbbE9v5M.zip) (17.3 KB) ---
**Author:** ![orts](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@orts](https://forums.plex.tv/u/orts)\ **Post date:** [December 10, 2024, 5:13pm UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/9 "2024-12-10T17:13:15Z")
> [@dbirch](#): > > check your LAN IP setup, `192.10.10.10` isnt a private IP space address Thanks, I really don’t understand why this suddenly would be an issue. My Plex server has run on that IP-adress for more than 2 years. But now it works. ---
**Author:** ![fkinder](https://avatars.discourse-cdn.com/v4/letter/f/919ad9/32.png) [@fkinder](https://forums.plex.tv/u/fkinder)\ **Post date:** [December 11, 2024, 12:24am UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/10 "2024-12-11T00:24:26Z")
I resolved my problem with the nuclear option, a complete deletion of the PlexMediaServer along with all configuration and support files followed by a fresh install from scratch. and rebuilding the libraries from the external backup. I don’t know what caused the actual problem, but only this option resolved the issue. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 11, 2024, 2:45am UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/11 "2024-12-11T02:45:41Z")
> [@orts](#): > > I really don’t understand why this suddenly would be an issue Plex changed their claiming requirements for servers to ensure security a couple of years ago. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 11, 2025, 2:46am UTC](https://forums.plex.tv/t/cant-access-my-server-in-plex/898168/12 "2025-03-11T02:46:12Z")
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