# Can't access plex media server settings page/web interface

**URL:** <https://forums.plex.tv/t/cant-access-plex-media-server-settings-page-web-interface/933731>\
**Category:** Plex Media Server\
**Tags:** server-freebsd\
**Created:** [November 21, 2025, 4:00pm UTC](https://forums.plex.tv/t/cant-access-plex-media-server-settings-page-web-interface/933731 "2025-11-21T16:00:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Hixhen](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@Hixhen](https://forums.plex.tv/u/Hixhen)\
**Post date:** [November 21, 2025, 4:00pm UTC](https://forums.plex.tv/t/cant-access-plex-media-server-settings-page-web-interface/933731/1 "2025-11-21T16:00:32Z")

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Hello!

I am unable to access the plex media server settings page. Had this server for years, and I hit “refresh” on the remote access page and suddenly I can’t access it via anything except for my Nvidia shield. Pc, mobile, and other devices show no server access.

Big issue is I can’t access that remote access page in the settings ANYWHERE. For quite a while I had the issue where when I clicked “manage” in the plex jail I have in freenas, the page would not pop up. This wasn’t an issue because I could always access those server settings via the browser since the server is linked to my account. Now that I can’t access it via browser I have no way to troubleshoot my problem. I am thinking if I can manage to access the web ui at [http://192.168.1.139:32400/web](http://192.168.1.139:32400/web) I could maybe troubleshoot this problem. I am on the same network as the Nvidia shield which can access the server no problem. When I click “manage” in freenas and it sends me to [http://192.168.1.139:32400/web](http://192.168.1.139:32400/web), I get a page saying the “connection was reset”.

Any help would be great, I have had this server for years and a full reinstall would lose tons of Metadata and watch history for dozens of people

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 19, 2026, 4:00pm UTC](https://forums.plex.tv/t/cant-access-plex-media-server-settings-page-web-interface/933731/2 "2026-02-19T16:00:56Z")

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