# Can't access server remotely

**URL:** <https://forums.plex.tv/t/cant-access-server-remotely/902233>\
**Category:** Plex Media Server\
**Tags:** server-mac\
**Created:** [January 13, 2025, 9:18pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233 "2025-01-13T21:18:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![amidabrian1](https://avatars.discourse-cdn.com/v4/letter/a/dbc845/32.png) [@amidabrian1](https://forums.plex.tv/u/amidabrian1)\
**Post date:** [January 13, 2025, 9:18pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233/1 "2025-01-13T21:18:52Z")

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Server Version#: 1.41.3.9314  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\> Hi for some reason I am not able to access my server remotely . I am using a Mac Mini with Mac OS 15.2 (24C101). I have checked on my Virgin Media hub 5 and port forwarded to my server. Plus, I have even turned off my firewall temporarily on my Mac- still not working. It did work for a about 5 to 10 minutes then it said the server could not be accessed. Not sure what I am doing wrong.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 13, 2025, 11:32pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233/2 "2025-01-13T23:32:37Z")

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Have you tested the port forward from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))?  
The remote access status indicator „tuning out“ like this usually means it was never working but took extra long to perform the status check.

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![amidabrian1](https://avatars.discourse-cdn.com/v4/letter/a/dbc845/32.png) [@amidabrian1](https://forums.plex.tv/u/amidabrian1)\
**Post date:** [January 15, 2025, 11:39pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233/3 "2025-01-15T23:39:48Z")

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I managed to solve by talking to Virgin Media tech support. They put the server as a DMZ and this meant I by passed the firewall on the router. I do have a firewall on the server.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 15, 2025, 11:40pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233/4 "2025-04-15T23:40:23Z")

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Closed on April 15, 2025, 11:40pm UTC

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