# Can't acess PLEX

**URL:** <https://forums.plex.tv/t/cant-acess-plex/738108>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [August 22, 2021, 9:48am UTC](https://forums.plex.tv/t/cant-acess-plex/738108 "2021-08-22T09:48:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jorge-Orf\_o](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@Jorge-Orf\_o](https://forums.plex.tv/u/Jorge-Orf_o)\
**Post date:** [August 22, 2021, 9:48am UTC](https://forums.plex.tv/t/cant-acess-plex/738108/1 "2021-08-22T09:48:58Z")

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I cannot access Plex on my Synology DS918+. I’ve done all the procedures indicated and it always gives unauthorized access, but on my DS215 there’s no problem. I only have problems with PLEX since I upgraded to DSM7 with DSM 6 everything worked without problems. I would appreciate your help, because I think it might have to do with the DS918+ model. Thanks

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 22, 2021, 9:52am UTC](https://forums.plex.tv/t/cant-acess-plex/738108/2 "2021-08-22T09:52:25Z")

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What procedures are you referring to and how exactly are you trying to connect to your server?

> [@DSM 7 - Plex Media Server - Release Info & Migration instructions](https://forums.plex.tv/t/dsm-7-plex-media-server-release-info-migration-instructions/653717):
>
> Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software UNLESS INSTRUCTED. This thread is a LIVING document. Expect it to change. Synology’s DiskStation Manager (DSM) has undergone significant changes in version 7.0. Many of those changes affected …

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**Author:** ![Jorge-Orf\_o](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@Jorge-Orf\_o](https://forums.plex.tv/u/Jorge-Orf_o)\
**Post date:** [August 24, 2021, 7:44am UTC](https://forums.plex.tv/t/cant-acess-plex/738108/3 "2021-08-24T07:44:43Z")

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Bom dia  
Segui o tutorial todo, dando permissões totais ao PlexMeiaServer e continuo sem acesso. Mensagem NÃO AUTORIZADO. Com o Emby não tive problemas acesso de fora. Com o PLEX nem internamente na minha rede. Já desinstalei, instalei e nada. Com o DS215 não tive problemas. Só com o DS918+  
Obrigado

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 24, 2021, 8:18am UTC](https://forums.plex.tv/t/cant-acess-plex/738108/4 "2021-08-24T08:18:06Z")

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> [@Jorge-Orf\_o](#):
>
> > Google Translation
> 
> I followed the entire tutorial, giving full permissions to PlexMeiaServer and still without access. NOT AUTHORIZED message. With Emby I had no problems accessing it from the outside. With PLEX not internally on my network. I already uninstalled, installed and nothing. With the DS215 I had no problems. Only with DS918+  
> Thanks

Where exactly do you get the „not authorized“ message? Is this an error message from DSM, your browser or is it displayed inside the Plex web app?

Permission issues should only cause problems when it comes to Plex not seeing your media files

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 22, 2021, 9:50am UTC](https://forums.plex.tv/t/cant-acess-plex/738108/6 "2021-11-22T09:50:53Z")

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