# Can't add files to my libraries **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [October 23, 2021, 2:21pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575 "2021-10-23T14:21:44Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 23, 2021, 2:21pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/1 "2021-10-23T14:21:44Z")
Hi! I have a problem with my server. it’s seems that I can’t add any files or create library. What is the reason I can’t find the adding button? [plex-issue.PNG|690x339](https://forums.plex.tv/uploads/short-url/4ECAzmKcpehKaMmhLMf7HNtaFLy.jpeg) thanks! Server Version#: 4.68.0 Player Version#: ---
**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\ **Post date:** [October 23, 2021, 2:33pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/2 "2021-10-23T14:33:49Z")
Either your Plex server isn’t running, or your Plex Web isn’t connecting to it. I’m not much at troubleshooting this, but here’s a place to start: [Why can't the Plex app find or connect to my Plex Media Server? | Plex Support](https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/) ---
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 23, 2021, 3:12pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/3 "2021-10-23T15:12:41Z")
I don’t know why the server isn’t running. I tried everything on each step on your link but it doesn’t work… ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 23, 2021, 3:22pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/4 "2021-10-23T15:22:43Z")
Have you linked the server to your account when finalizing the setup? For that you need to access your server through its local IP. If you’re on the same Windows machine, open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in your browser – if you’re on a different machine, use http://[PMS IP address]:32400/web instead. Another scenario: Did you by chance use this server in the past with a different Plex account? > **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)** > > In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and... ---
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 23, 2021, 3:43pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/5 "2021-10-23T15:43:53Z")
Yes, my account is linked. my attached print screen above is from my server at the url: [http://127.0.0.1:32400/web/index.html#!/settings/web/general](http://127.0.0.1:32400/web/index.html#!/settings/web/general) ---
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 23, 2021, 3:45pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/6 "2021-10-23T15:45:59Z")
The server was working before. I tried to remove the plex server and reinstalling it and than it’s happaned. I’m also upgraded to a premium account. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 23, 2021, 4:34pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/7 "2021-10-23T16:34:15Z")
This has nothing to do with uninstalling/reinstalling the app. The fact that you see the web and account settings but none for the server despite accessing it through the local URL implies you’re signed in with a different account than the one your server is linked to. Option 1: change the user you’re currently signed in with to the one that owns the server Option 2: follow the procedure explained in the linked support article to unlink your server from its current account – this will not change the content of your server. ---
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 23, 2021, 5:15pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/8 "2021-10-23T17:15:40Z")
I removed registery values as mention and then I got into the server again. now I see all the settings again. I trying to claim the server, it’s failed and then again I lost all of the settings options. when I do that I’m getting the following error message: Not authorized You do not have access to this server why does it’s happening? how do I let the user to access the server? thanks! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 23, 2021, 5:46pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/9 "2021-10-23T17:46:01Z")
You could give this 3rd party tool a try… probably best to remove the entries from your registry before starting this. > [@\[REL\] ClaimIt](https://forums.plex.tv/t/rel-claimit/380847): > > If you just installed a new Plex Media Server, but it can’t be found, or you simply can’t claim it, then this might be helpfull ---
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 24, 2021, 5:16pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/10 "2021-10-24T17:16:08Z")
claimIt isn’t working as well. I’m getting “getting plex.tv authentication token… job aborted!” why there is no support from plex? I really can’t claim my server anymore! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 24, 2021, 6:05pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/11 "2021-10-24T18:05:53Z")
Any content blockers / browser add-ons / local security tools that could interfere with the Plex web app communicating with your server and its backend? ---
**Author:** ![HaimElior](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@HaimElior](https://forums.plex.tv/u/HaimElior)\ **Post date:** [October 24, 2021, 6:12pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/12 "2021-10-24T18:12:52Z")
No. I don’t think so. that server was working great before. at ClaimIt I’m getting the following error: “The underlying connection was closed: an unexpected error was occurred on send” when I removing registry values I can see all the settings and also I need to log in again, once I’m logged in, I’m trying to claim the server but I’m getting “Not authorized” - “You do not have access to this server” ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 22, 2022, 6:13pm UTC](https://forums.plex.tv/t/cant-add-files-to-my-libraries/752575/13 "2022-01-22T18:13:16Z")
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