# Can't add new users to plex despite having plex pass

**URL:** <https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484>\
**Category:** Remote Access\
**Tags:** account\
**Created:** [May 1, 2026, 3:57am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484 "2026-05-01T03:57:52Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![monorail1126](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@monorail1126](https://forums.plex.tv/u/monorail1126)\
**Post date:** [May 1, 2026, 3:57am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/1 "2026-05-01T03:57:52Z")

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Server Version#: 1.43.1.10611  
Player Version#: N/A  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I’ve been unable to share my account with more users. I have a plex pass and in the past, was able to add 84 users plus my 15 home users. i recently removed all my users and now I can only add 21 plus my 15. Does anyone know what could be the problem?

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [May 1, 2026, 4:20am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/2 "2026-05-01T04:20:31Z")

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Are you adding them by email address or by Plex user name. It seems to matter. Check out this forum thread.

[https://forums.plex.tv/t/lifetime-plex-pass-you-ve-reached-the-limit-for-the-maximum-number-of-accounts-you-can-share-with/937515](https://forums.plex.tv/t/lifetime-plex-pass-you-ve-reached-the-limit-for-the-maximum-number-of-accounts-you-can-share-with/937515)

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**Author:** ![monorail1126](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@monorail1126](https://forums.plex.tv/u/monorail1126)\
**Post date:** [May 3, 2026, 3:55am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/3 "2026-05-03T03:55:17Z")

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I’ve tried adding both by email and username. Neither is working.

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [May 3, 2026, 3:57am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/4 "2026-05-03T03:57:22Z")

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Then I would suggest posting your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) so people smarter than me can figure out what might be happing.

Probably want to stop Plex, restart Plex then try adding a user and collect the Plex logs then. Should be less to hunt through.

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**Author:** ![monorail1126](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@monorail1126](https://forums.plex.tv/u/monorail1126)\
**Post date:** [May 5, 2026, 10:41am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/5 "2026-05-05T10:41:54Z")

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I was able to figure out the problem. I had 4 stale servers from a failed server reboot. Also didn’t help that I renamed those servers the same name which further confused everything. Once I rebooted the server with a fresh server name, I was able to readd the users one at a time with no problem.

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [May 5, 2026, 11:06am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/6 "2026-05-05T11:06:08Z")

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Good find. Glad you were able to get it cleaned up and working as expected.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 3, 2026, 11:06am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484/7 "2026-08-03T11:06:59Z")

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