# Cant change email address

**URL:** <https://forums.plex.tv/t/cant-change-email-address/863956>\
**Category:** General Discussions\
**Created:** [December 25, 2023, 2:22am UTC](https://forums.plex.tv/t/cant-change-email-address/863956 "2023-12-25T02:22:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Arise001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arise001/32/314922_2.png) [@Arise001](https://forums.plex.tv/u/Arise001)\
**Post date:** [December 25, 2023, 2:22am UTC](https://forums.plex.tv/t/cant-change-email-address/863956/1 "2023-12-25T02:22:35Z")

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Here’s an interesting one. Cant change the email address in the Plex account until the old one that doesn’t exist, is verified. Quite the conundrum! I also notice after searching the forums that this is not a new problem and has been around for years. Any work arounds?

Arise

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [December 25, 2023, 1:41pm UTC](https://forums.plex.tv/t/cant-change-email-address/863956/2 "2023-12-25T13:41:03Z")

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Just for clarification: you want to change the e-mail address of your account from an address that no longer exists / you no longer have access to to a new one?

You might want to reach out to [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) — they might be able to help if you can show this is actually your account.

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**Author:** ![Arise001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arise001/32/314922_2.png) [@Arise001](https://forums.plex.tv/u/Arise001)\
**Post date:** [December 27, 2023, 8:26am UTC](https://forums.plex.tv/t/cant-change-email-address/863956/3 "2023-12-27T08:26:40Z")

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Thanks Tom, I will contact them. I actually recreated the old email account. But still the verification email doesn’t come through.

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**Author:** ![Arise001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arise001/32/314922_2.png) [@Arise001](https://forums.plex.tv/u/Arise001)\
**Post date:** [January 9, 2024, 12:00pm UTC](https://forums.plex.tv/t/cant-change-email-address/863956/4 "2024-01-09T12:00:47Z")

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Hi all,  
Just an update on my issue. RE: not getting a confirmation email to change email address. I sent a support request to plex, and never got a reply.

Today I tried something else and it worked. I went to “other plex services” at “[https://clients.plex.tv/users/other-services](https://clients.plex.tv/users/other-services)” and the page said I need to confirm my email address before using other services. I confirmed with the button, and got the confirmation email. After doing that, I was able to change the email address.

Arise.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 8, 2024, 12:01pm UTC](https://forums.plex.tv/t/cant-change-email-address/863956/5 "2024-04-08T12:01:37Z")

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