# Can't claim my own server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-unraid\ **Created:** [November 11, 2024, 4:45pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139 "2024-11-11T16:45:49Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 11, 2024, 4:45pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/1 "2024-11-11T16:45:49Z")
I had some weird issues going on with my server so thought it would be a good idea to start over. I reloaded unraid from scratch and formatted all drives. I installed the Plex-Media-Server container and went through the setup. When I went to setup the server, I gave it the same name I had previously and got 2 messages. The first was “There is a problem claiming the server” and the next was “There was a problem signing in to Plex”. I’ve been able to login and logout of plex with no issues and do have 2FA enabled. From there I went to settings in the webapp and see the server. General tab has an exclamation mark. I click the “claim server” button but it does nothing. It also says " Version 1.41.1.9057 An update is available. [Please install manually.]". I don’t know where to go from here. Is there something wrong with my account that won’t allow me to claim the server? **Update:** Fixed date/time, now I’m getting the following message: (60: SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: certificate has expired) **Resolution** Restarted modem/router, seems to have corrected the problem ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 12, 2024, 2:19am UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/2 "2024-11-12T02:19:45Z")
Can you post your [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![no\_1\_jam](https://avatars.discourse-cdn.com/v4/letter/n/ebca7d/32.png) [@no\_1\_jam](https://forums.plex.tv/u/no_1_jam)\ **Post date:** [November 12, 2024, 10:29am UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/3 "2024-11-12T10:29:33Z")
Did you add a claim code to the container setup? ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 1:26pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/4 "2024-11-12T13:26:35Z")
[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) attached [Plex Media Server Logs\_2024-11-12\_05-24-44.zip](https://forums.plex.tv/uploads/short-url/wPdDnXyfweCD5wdDM1rb1TdJOMQ.zip) (606.1 KB) ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 1:26pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/5 "2024-11-12T13:26:57Z")
Good question! The claim code was different. I updated it to the new claim code but it is still showing the same behavior. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 12, 2024, 1:39pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/6 "2024-11-12T13:39:35Z")
`Nov 12, 2024 05:22:33.069 [22474420874040] WARN - [HttpClient/HCl#23] HTTP error requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxLPrrh5 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')` `Nov 12, 2024 05:22:33.069 [22474410064696] DEBUG - [Req#80] MyPlex: Did token exchange for claim (returnCode: -60)` Is the container’s date/time set correctly? ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 1:57pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/7 "2024-11-12T13:57:15Z")
It was not! GMT -8 instead of -5. I did correct it in Unraid (I’m assuming you set it there and not per container?), rebooted, got a new claim code, same error. Great catch though, thank you! ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 12, 2024, 2:11pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/8 "2024-11-12T14:11:58Z")
I dont use containers so I cant help there. But are you using a custom domain, or custom certificate? ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 2:48pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/9 "2024-11-12T14:48:04Z")
Nope, just the plex container. In the past I’ve set it up, gotten the claim code, and claimed the server. I really don’t know what’s going on at the moment. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 12, 2024, 3:27pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/10 "2024-11-12T15:27:03Z")
@ChuckPa Any ideas? ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 3:37pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/11 "2024-11-12T15:37:59Z")
I did update the original post with the current error from the logs. **Update:** Fixed date/time, now I’m getting the following message: (60: SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: certificate has expired) Not sure if this helps as all. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 12, 2024, 4:07pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/12 "2024-11-12T16:07:49Z")
@Turrash Where in the chain of devices, from the server machine → the modem/router do you have a certificate ? ( a self-signed on the host itself or on a proxy-device ) ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 4:11pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/13 "2024-11-12T16:11:12Z")
@ChuckPa The unraid box connects directly to my router. I don’t have any special setups that I know of, or even really understand certificates enough. What I can do is restart the modem/router and see if that solves any problems. I think it’s the only thing that I have not done yet. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 12, 2024, 4:35pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/14 "2024-11-12T16:35:39Z")
Most modem/routers have a “restart” in them after logging in. Worst-case – Power cycle it ---
**Author:** ![Turrash](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Turrash](https://forums.plex.tv/u/Turrash)\ **Post date:** [November 12, 2024, 5:57pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/15 "2024-11-12T17:57:42Z")
IT WORKED! Thank you so much for the quick replies. Restart of modem / router, now shows the server claimed to my Email address. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 10, 2025, 5:58pm UTC](https://forums.plex.tv/t/cant-claim-my-own-server/895139/16 "2025-02-10T17:58:26Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.