# Can't Claim My Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 17, 2022, 5:41pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947 "2022-11-17T17:41:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 17, 2022, 5:41pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/1 "2022-11-17T17:41:52Z")
Server Version#:1.30.0.6406-f3f2fcc0a I have been having issues with “server settings unavailable”, not being able to see settings. I have tried multiple fixes with no success. now I have logged out, rebooted, and now I can not re-claim my server. I have used ClaimPMS4Win\_v1.0.3.1.zip but when I go and run it, it shows my server is claimed with no name for owner. ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 17, 2022, 7:14pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/2 "2022-11-17T19:14:09Z")
I have now been able to reclaim my server but I still am getting “server settings are unavailable” under the wrench then under the settings (General, Remote Access, etc.) Anything from the Settings and Manage list gives same error. Please Help ![Plex - About](https://global.discourse-cdn.com/plex/original/4X/7/1/1/711b92c6172b615086e395127279bc6cec471580.png) ![Plex - Settings Error](https://global.discourse-cdn.com/plex/original/4X/0/f/2/0f280e1d829504ebbcb993ea00ad2a52836c6518.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 17, 2022, 7:48pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/3 "2022-11-17T19:48:33Z")
Please see DM ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 17, 2022, 9:00pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/4 "2022-11-17T21:00:31Z")
Let’s go back here… I need [PMS logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) as well as you to tell me what it says in the stop icon, since that’s news to me ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 17, 2022, 9:04pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/5 "2022-11-17T21:04:19Z")
i can’t get to the T/S section and when i go to %LOCALAPPDATA%\Plex Media Server\Logs it shows a lot of different logs. which ones?? And the Stop sign or my profile pic says, Stop Collaborate and Listen. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 17, 2022, 10:09pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/6 "2022-11-17T22:09:43Z")
> [@shaynecampbell](#): > > which ones?? A zip of all of them please > [@shaynecampbell](#): > > And the Stop sign or my profile pic says, Stop Collaborate and Listen. WOW, That’s a browser plugin interfering with Plex… ( Or malware? ) Please try in Incognito mode, or even better another browser ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 17, 2022, 10:22pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/7 "2022-11-17T22:22:12Z")
> [@dane22](#): > > se try in Incognito mode, or even better another browser [Plex Media Server.zip](https://forums.plex.tv/uploads/short-url/tatUmJA9AmTkD8PfhUhNKJQbQNS.zip) (1.1 MB) The Stop sign is a picture that I uploaded. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 18, 2022, 11:58am UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/8 "2022-11-18T11:58:23Z")
Did you try another browser? Our records shows, that you have two windows based servers, named alike, but with a different ID The screen capture in this post shows you are trying to access the wrong one? So please try and go here, and delete the old server ![image](https://global.discourse-cdn.com/plex/original/4X/c/4/7/c4713751534a43426e447db43ac8cc04a5a213b9.png) ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 18, 2022, 10:50pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/9 "2022-11-18T22:50:44Z")
I am only showing one server. ![Plex - Settings Error4](https://global.discourse-cdn.com/plex/original/4X/c/2/6/c26514879467a8f4e118704de2d66461227ba31c.jpeg) ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 18, 2022, 11:20pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/10 "2022-11-18T23:20:11Z")
I cant even add any libraries. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 18, 2022, 11:26pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/11 "2022-11-18T23:26:44Z")
> [@dane22](#): > > Did you try another browser? Did you try above? ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 18, 2022, 11:29pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/12 "2022-11-18T23:29:19Z")
Same in Chrome and Edge ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 19, 2022, 12:43am UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/13 "2022-11-19T00:43:17Z")
So now I have removed PMS, rebooted and reinstalled. When I reinstalled I created a new server name and it still will not allow me to see any server settings. I am using Win 11, could that be the issue? ---
**Author:** ![Hunterkiller5150](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hunterkiller5150/32/91642_2.png) [@Hunterkiller5150](https://forums.plex.tv/u/Hunterkiller5150)\ **Post date:** [November 19, 2022, 12:46am UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/14 "2022-11-19T00:46:38Z")
I am having this same issue. I think something is going on with the Plex backend. I tried version 1.30 and 1.29.2 but same thing. I can attempt to claim my server but it just times out and says Access is Denied. There is nothing useful at all in the Plex Media Server.log file, and the crash uploader is saying too many crashes to upload. Some googleing resulted in checking the host file but that is clean and plex appears to be resolving normally. Below is the output of my Plex Media Server.log file. I have tried deleting the registry entries to reclaim my server but same thing. Nov 18, 2022 18:37:38.937 [11112] INFO - Plex Media Server v1.29.2.6364-6d72b0cf6 - Microsoft PC x64-x64 - build: windows-x86\_64 windows - GMT -06:00 Nov 18, 2022 18:37:38.937 [11112] INFO - Windows version: 10.0 (Build 19045), language en-US Nov 18, 2022 18:37:38.937 [11112] INFO - 12 3696 MHz processor(s): Architecture=9, Level=6, Revision=40458 Processor Identifier=Intel64 Family 6 Model 158 Stepping 10, GenuineIntel Nov 18, 2022 18:37:38.937 [11112] INFO - Compiler is - MSVC 1929 Nov 18, 2022 18:37:38.952 [2856] INFO - [CERT/OCSP] Successfully retrieved response from cache. Nov 18, 2022 18:37:38.984 [2856] INFO - Running migrations. (EPG 0) Nov 18, 2022 18:37:39.067 [2856] INFO - Running migrations. (EPG 0) Nov 18, 2022 18:37:39.138 [11408] WARN - Warning: ex: boost::filesystem::last\_write\_time: The system cannot find the file specified: “E:\Plex\Plex Media Server\Plug-ins”, couldn’t check file: “E:\Plex\Plex Media Server\Plug-ins” Nov 18, 2022 18:37:39.948 [4176] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability Nov 18, 2022 18:37:39.948 [4176] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability-platforms Nov 18, 2022 18:37:39.956 [3408] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability Nov 18, 2022 18:37:39.956 [3408] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability-platforms Nov 18, 2022 18:37:40.321 [11408] INFO - LibraryUpdateManager path watching is disabled Nov 18, 2022 18:37:40.673 [2856] WARN - [DatabaseFixups] Held transaction for too long (E:\jenkins\server\4167963059\Library\DatabaseFixups.cpp:358): 0.171875 seconds Nov 18, 2022 18:37:41.232 [20140] WARN - MyPlex: attempted a reachability check but we’re not yet online. Nov 18, 2022 18:37:42.374 [11408] INFO - LibraryUpdateManager path watching is disabled Nov 18, 2022 18:37:51.410 [25584] ERROR - Unknown metadata type: Nov 18, 2022 18:37:51.537 [21924] ERROR - Unknown metadata type: Nov 18, 2022 18:37:56.413 [25584] ERROR - Unknown metadata type: Nov 18, 2022 18:37:56.505 [22308] ERROR - Unknown metadata type: Nov 18, 2022 18:37:59.840 [22308] ERROR - Unknown metadata type: Nov 18, 2022 18:38:02.396 [22308] ERROR - Unknown metadata type: ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 19, 2022, 2:33pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/15 "2022-11-19T14:33:26Z")
[Plex Media Server Logs.zip](https://forums.plex.tv/uploads/short-url/jRcH8TxqgNwVHCvpXzPIddnYIoj.zip) (1.3 MB) ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 19, 2022, 2:45pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/16 "2022-11-19T14:45:28Z")
Also looking through my regedit I noticed that `PlexOnlineHome` is missing. ---
**Author:** ![Hunterkiller5150](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hunterkiller5150/32/91642_2.png) [@Hunterkiller5150](https://forums.plex.tv/u/Hunterkiller5150)\ **Post date:** [November 19, 2022, 2:50pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/17 "2022-11-19T14:50:19Z")
PLexOnlineHome isn’t always going to be there. Only if you use the home feature. My Plex started working later last night. I had to leave Plex off for a few hours, delete the reg keys, start up Plex Server, then I changed the interface under the network section. Then I claimed the server and it was able to be picked up. Hope that helps. ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 19, 2022, 2:59pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/18 "2022-11-19T14:59:01Z")
Thanks I will try that and update later! ---
**Author:** ![shaynecampbell](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@shaynecampbell](https://forums.plex.tv/u/shaynecampbell)\ **Post date:** [November 20, 2022, 5:31pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/19 "2022-11-20T17:31:03Z")
I was able to fix it. I removed the reg keys and shut down overnight. Restarted but that didnt work. I then uninstalled PSM, deleted reg keys, rebooted, reinstalled PMS and everything works perfectly now. _ **UPDATED** _ Have come back now with nothing changed but I am back at the same place as yesterday. I can’t see any settings and can’t add new libraries. PLEASE HELP! [PMS Logs.zip](https://forums.plex.tv/uploads/short-url/6CD6gLeDO09uFkpyCjYJbS5xav4.zip) (2.0 MB) _ **UPDATED** _ Reverted back to 1.29.0 and it works as it should (so far). ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 18, 2023, 5:32pm UTC](https://forums.plex.tv/t/cant-claim-my-server/818947/20 "2023-02-18T17:32:02Z")
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