# Can't claim my server? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [December 4, 2024, 5:04am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834 "2024-12-04T05:04:47Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![maestreaux](https://avatars.discourse-cdn.com/v4/letter/m/bb73d2/32.png) [@maestreaux](https://forums.plex.tv/u/maestreaux)\ **Post date:** [December 4, 2024, 5:04am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/1 "2024-12-04T05:04:47Z")
Server Version#: DS218+ DSM 7.2.2-72806 Update 1 Player Version#: 1.41.2.9200 I’m on my last nerve with Plex. Been fighting this for days with no answer. I installed the latest updates above a month ago and everything has been fine till a few days ago. Nothing has changed as far as I know. I can’t access my server using my admin profile. I could using the guest profile for some reason? So, I reset my password and now I can see my media/server but I can’t claim my server? I click the button but I get " there was a problem signing into Plex" it flashes in the right corner for a few seconds. If i keep trying to claim it, it does nothing? I’m signed into Plex. I see my profile in the corner but it won’t let me claim it? Please help! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 4, 2024, 5:26am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/2 "2024-12-04T05:26:31Z")
Did you do it this way? > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/39): > > FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B… A ZIP of your server’s Logs folder will tell us what’s happening (network routing or DNS misbehaving) The “Plex Claim Token” method works in a bunch of configurations because: 1. You get a claim token from “[Plex.tv/claim](http://Plex.tv/claim)” – (the blue hyperlink in the form) 2. You paste that token into the installer window 3. The installation script uses that token to talk to [Plex.tv](http://Plex.tv) and get you new credentials independent of networking ( provided it can talk to [plex.tv](http://plex.tv) ). 4. If all is well, the post-installation message shows your Plex Usename and email as confirmation ---
**Author:** ![maestreaux](https://avatars.discourse-cdn.com/v4/letter/m/bb73d2/32.png) [@maestreaux](https://forums.plex.tv/u/maestreaux)\ **Post date:** [December 4, 2024, 1:44pm UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/3 "2024-12-04T13:44:19Z")
I’ve attached my log info. I have not tried uninstalling because that is the last thing I want to do. I’ve tried the claim token thing but every time I try I get a blank box with no numbers?? [Plex Media Server Logs\_2024-12-03\_23-08-47.zip](https://forums.plex.tv/uploads/short-url/edxR9wWNxzCPqEan6X19qmpgFsw.zip) (1.7 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 4, 2024, 5:34pm UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/4 "2024-12-04T17:34:39Z")
Thanks for the logs. I can immediately see what’s happening. ```auto , 2024 22:57:02.270 [139775127784248] DEBUG - [Req#2e3/HCl#63] HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxGGTMPt Dec 03, 2024 22:57:02.582 [139775198276408] WARN - [HttpClient/HCl#63] HTTP error requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxGGTMPt (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: certificate has expired) Dec 03, 2024 22:57:02.582 [139775127784248] DEBUG - [Req#2e3] MyPlex: Did token exchange for claim (returnCode: -60) Dec 03, 2024 22:57:02.583 [139775127784248] DEBUG - [Req#2e3] MyPlex: Got a token poked, let's act on it. Dec 03, 2024 22:57:02.584 [139775127784248] DEBUG - [Req#2e3/HCl#64] HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token= Dec 03, 2024 22:57:02.896 [139775198276408] WARN - [HttpClient/HCl#64] HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate or SSH remote key was not OK) (SSL certificate problem: certificate has expired) Dec 03, 2024 22:57:02.896 [139775127784248] DEBUG - [Req#2e3] [Analytics] Using cached data for privacy preferences Dec 03, 2024 22:57:02.897 [139775127784248] DEBUG - [Req#2e3/HCl#66] HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token= Dec 03, 2024 22:57:03.202 [139775198276408] WARN - [HttpClient/HCl#66] HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate or SSH remote key was not OK) (SSL certificate problem: certificate has expired) ``` “Certificate has expired”. Truth: Your certificate has not expired. ![Screenshot from 2024-12-04 12-32-03](https://global.discourse-cdn.com/plex/original/4X/4/5/e/45ef30d0ae28f2ee41275fc963a85c789ffdacf6.png) 1. Control Panel - Regional - Time – Make sure it’s syncronized with a NTP server ([time.google.org](http://time.google.org) works) 2. Until you complete claiming, I recommend turning off Synology Quick Connect (they interject a domain name as well and can cause the “Error 60” we often see) ---
**Author:** ![maestreaux](https://avatars.discourse-cdn.com/v4/letter/m/bb73d2/32.png) [@maestreaux](https://forums.plex.tv/u/maestreaux)\ **Post date:** [December 5, 2024, 12:30am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/5 "2024-12-05T00:30:48Z")
> [@ChuckPa](#): > > turning off Synology Quick Connect This did not work! My time was already synchronized with the google server. I turned off quick connect and it still won’t let claim the server!!! Please advise on what to do next? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2024, 12:54am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/6 "2024-12-05T00:54:24Z")
I have completely reset your Plex certificate. Please stop Plex. Open FileStation, Navigate to PlexMediaServer/AppData/Plex Media Server/Cache Delete file `cert-v2.p12` Restart Plex. It will download a fresh certificate. Do you have your own certificate defined in DSM ? Control Panel - Security - Certificate (tab) ? For info purposes: 1. You Syno LAN IP is 192.168.50.17 ? 2. Your WAN IP begins with ‘107’ ? ---
**Author:** ![maestreaux](https://avatars.discourse-cdn.com/v4/letter/m/bb73d2/32.png) [@maestreaux](https://forums.plex.tv/u/maestreaux)\ **Post date:** [December 5, 2024, 1:36am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/7 "2024-12-05T01:36:29Z")
There is no" cert-v2.p12" file to delete? As you can see from my screenshot. And I have a certificate. Please advise. Thanks ![Screenshot 2024-12-04](https://global.discourse-cdn.com/plex/original/4X/8/2/c/82c0af4ba87e55a05f2a26e936164b97eb5e4e55.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2024, 1:51am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/8 "2024-12-05T01:51:04Z")
When does that QuickConnect certificate expire ? Somewhere on the syno, it has an expired certificate getting in the way of basic https to Plex.tv so it can get its certificate ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2024, 1:59am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/9 "2024-12-05T01:59:51Z")
@maestreaux Check your PM ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 5, 2025, 2:00am UTC](https://forums.plex.tv/t/cant-claim-my-server/897834/10 "2025-03-05T02:00:39Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.