# Can't claim new Plex server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-docker\ **Created:** [May 9, 2024, 3:36pm UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190 "2024-05-09T15:36:48Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Pospitch](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@Pospitch](https://forums.plex.tv/u/Pospitch)\ **Post date:** [May 9, 2024, 3:36pm UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/1 "2024-05-09T15:36:48Z")
I just installed Plex via Docker in my remote server. I went to plex web, logged in, but can’t claim this server. There is just no option to claim it. I tried everything, I tried manually requested claim token and paste it in variable PLEX\_CLAIM, I tried to create ssh tunnel and use localhost in browser, but nothing. I can only see my other Plex server, but nowhere to claim my new server. For some reason logs says server already claimed, so it might be some bug? Server Version#: 1.40.1 [Server logs:](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) plex | ─────────────────────────────────────── plex | GID/UID plex | ─────────────────────────────────────── plex | plex | User UID: 1000 plex | User GID: 1000 plex | ─────────────────────────────────────── plex | plex | \*\*\*\* Server already claimed \*\*\*\* plex | \*\*\*\* adding /dev/dri/card0 to video group video with id 44 \*\*\*\* plex | Docker is used for versioning skip update check plex | [custom-init] No custom files found, skipping… plex | Starting Plex Media Server. . . (you can ignore the libusb\_init error) plex | [ls.io-init] done. plex | Critical: libusb\_init failed ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [May 9, 2024, 3:43pm UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/2 "2024-05-09T15:43:41Z")
> [@Pospitch](#): > > remote server. Where is your remote server hosted? Hetzner? ---
**Author:** ![Pospitch](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@Pospitch](https://forums.plex.tv/u/Pospitch)\ **Post date:** [May 9, 2024, 4:00pm UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/3 "2024-05-09T16:00:17Z")
[ihostart.com](http://ihostart.com) why? ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [May 9, 2024, 4:18pm UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/4 "2024-05-09T16:18:37Z")
Only as if it was Hetzner, that would have been the issue as they banned us from using Hetzner ---
**Author:** ![CptChaos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cptchaos/32/97483_2.png) [@CptChaos](https://forums.plex.tv/u/CptChaos)\ **Post date:** [May 10, 2024, 9:04am UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/5 "2024-05-10T09:04:17Z")
I think there is an issue with Plex (claims) on the plex.tv side of things. A friend of mine could only watch fluently in 720p and after testing, and eventually reclaiming the PMS instance, both the web app and desktop app are saying there is no connection to my server, which runs on my LAN. Even when I open the webinterface hosted on my server at home ([http://server:32400/web/index.html](http://server:32400/web/index.html)), I still says that it can’t connect (securely). ---
**Author:** ![Pospitch](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@Pospitch](https://forums.plex.tv/u/Pospitch)\ **Post date:** [May 10, 2024, 9:29am UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/6 "2024-05-10T09:29:26Z")
I found solution. I had to completely uninstall Plex, delete all related folders and install it again, without PLEX\_CLAIM code. Then I had to create SSH tunnel and access it via localhost in browser. Only after this specific procedure it started claim process. It took me a lot of time to figure this out, so hopefully it will be helpful to other people with same problem. ---
**Author:** ![CptChaos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cptchaos/32/97483_2.png) [@CptChaos](https://forums.plex.tv/u/CptChaos)\ **Post date:** [May 10, 2024, 11:54am UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/7 "2024-05-10T11:54:16Z")
When I try to claim the server, even without PLEX\_CLAIM code, I get a message saying that I am unauthorized. EDIT: Also when I manually claim the server with instructions [found on Reddit](https://www.reddit.com/r/PleX/comments/wwje5x/i_cant_claim_server_after_password_update), the machine gets claimed, but I can’t reach it (it’s even on my LAN…) EDIT2: Not sure what I did eventually, but upon retrying completely again it suddenly worked again for me. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 8, 2024, 11:54am UTC](https://forums.plex.tv/t/cant-claim-new-plex-server/877190/8 "2024-08-08T11:54:55Z")
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