Can't claim server after Qnap nas formatting

Server Version#: 1.21.1.3876
Player Version#:
Hello,
I used Plex Media Server for a couple of month without problem (it claimed my server automaticaly). .
I had to format my QNap nas (http://192.168.1.77:8080/cgi-bin/).
I re install Plex Media Server from QNap app center, and launch it.
Chrome open (http://192.168.1.77:32400/web) and i log with my apple-Id account like before.
I create a new film library, but when i click on next, Plex Media Server can’t claim my server : “Server is unclaimed and not secure!!”
I click the “Claim server” button, but nothings append.

I search a solution with internet for 2 days and find a few keys, but none works :
The routing table looks good :
|Destination |Netmask |Gateway |Metric|Interface |
|default |0.0.0.0 |192.168.10.1|100 |Adapter 2|
|192.168.10.0|255.255.255.0|0.0.0.0 |0 |Adapter 2|

I learn how to connect in ssh to delete the preference.xml file.
Nothing append.
I delete all /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer directory.
Nothing append.

I’have a log file, but i don’t how to share it in this post
Please help.

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