# Can't claim server anymore

**URL:** <https://forums.plex.tv/t/cant-claim-server-anymore/632159>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [September 10, 2020, 10:25am UTC](https://forums.plex.tv/t/cant-claim-server-anymore/632159 "2020-09-10T10:25:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bm07](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bm07/32/201146_2.png) [@bm07](https://forums.plex.tv/u/bm07)\
**Post date:** [September 10, 2020, 10:25am UTC](https://forums.plex.tv/t/cant-claim-server-anymore/632159/1 "2020-09-10T10:25:07Z")

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Server Version#: 1.20.1.3252  
Player Version#: 4.34.4

I am running PMS on a Synology DS218play and after having accidentally removed my own server from the authorized devices, I can’t claim it anymore.  
When I go to the network tab in chrome I notice that all the requests to claim are failing.

I tried removing and reinstalling it, with the Plex folder completely removed from the server, but nothing works.  
I’ve browsed every link available but none of them seem to work.

[Plex Media Server Logs\_2020-09-10\_12-07-24.zip](https://forums.plex.tv/uploads/short-url/zDElbRI22OM98COA0ANHFCsL7qo.zip) (193.9 KB)

Any help would be appreciated.

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**Author:** ![bm07](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bm07/32/201146_2.png) [@bm07](https://forums.plex.tv/u/bm07)\
**Post date:** [September 10, 2020, 1:08pm UTC](https://forums.plex.tv/t/cant-claim-server-anymore/632159/3 "2020-09-10T13:08:06Z")

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Thank you for your help.

I did everything you said but still, it doesn’t work. I’ve attached some additional logs.

 ![image](https://global.discourse-cdn.com/plex/original/3X/f/2/f2ba0f4d8a884b05e86a28ce473f043e537d83cd.png)  
[Plex Media Server Logs\_2020-09-10\_15-05-22.zip](https://forums.plex.tv/uploads/short-url/b8ZbFIXS1aD7msUzvK43pUkIo8L.zip) (478.1 KB)

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<div class="post-metadata">

**Author:** ![bm07](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bm07/32/201146_2.png) [@bm07](https://forums.plex.tv/u/bm07)\
**Post date:** [September 14, 2020, 9:18am UTC](https://forums.plex.tv/t/cant-claim-server-anymore/632159/6 "2020-09-14T09:18:19Z")

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Hi trumpy81

I’ve finally found the solution:

> [@Unable to claim media server](https://forums.plex.tv/t/unable-to-claim-media-server/512638/11):
>
> The same as you. I set up synology DNS to “114.114.114.114” manually . Then it works. I’m in China. You can try “8.8.8.8”.Default DNS sever is a local IP.

Thank you for your help !

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 13, 2020, 9:18am UTC](https://forums.plex.tv/t/cant-claim-server-anymore/632159/7 "2020-12-13T09:18:46Z")

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