# Can't Claim Server
**URL:** https://forums.plex.tv/t/cant-claim-server/580413
**Category:** Plex Media Server
**Tags:** server-seagate
**Created:** [April 25, 2020, 10:28am UTC](https://forums.plex.tv/t/cant-claim-server/580413 "2020-04-25T10:28:03Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Keaveny](https://forums.plex.tv/u/Keaveny)
#### Post date: [April 25, 2020, 10:28am UTC](https://forums.plex.tv/t/cant-claim-server/580413/1 "2020-04-25T10:28:03Z")
Server Version#:PlexMediaServer-1.19.1.2701-6327e27bf-armv7
Player Version#: Unknown
Long story short. Recently had my Virgin Super Hub upgraded to number 3. As a consequence I was no longer able to access Plex through any of my devices yet I could see it on my Seagate Nas Server and it was running. Had a similar problem two years ago during a power cut and deleting and reinstalling the server resolved the issue. I have tried this trick but now I’m unable to claim the server. TBH I reached the limit of tech skill to move forward. I only use the Plex system so my kids can watch a few of there favourite shows. I don’t want to waste endless hours trying to get this resolved but if someone knows of a fix I would appreciate it. I deleted the Plex software on my Mac and removed access to the old Server name.
I’m unable to generate logs (as I could never find them the last time this happened).
Can anyone help?
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### Author:  [@Keaveny](https://forums.plex.tv/u/Keaveny)
#### Post date: [April 25, 2020, 11:17am UTC](https://forums.plex.tv/t/cant-claim-server/580413/2 "2020-04-25T11:17:46Z")
This is as far as I can get… anyone have access to older server software as this might fix it?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 26, 2020, 2:20am UTC](https://forums.plex.tv/t/cant-claim-server/580413/3 "2020-04-26T02:20:52Z")
So what’s the problem?
You click on `Claim Server` on the screen displayed on your screenshot… and what happens next? Do you get an error message?
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### Author:  [@Keaveny](https://forums.plex.tv/u/Keaveny)
#### Post date: [April 26, 2020, 8:29am UTC](https://forums.plex.tv/t/cant-claim-server/580413/4 "2020-04-26T08:29:09Z")
Hello Tom,
Thanks for the response.
Yes I tried clicking on the Claim Server link, but it fails to progress any further. No error messages.
I just wondering is there anyway to load a older version of the Seagate NAS software?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 26, 2020, 9:54am UTC](https://forums.plex.tv/t/cant-claim-server/580413/5 "2020-04-26T09:54:11Z")
> [@Keaveny](#):
>
> I just wondering is there anyway to load a older version of the Seagate NAS software?
What do you expect this to fix?
#
You might instead try this beautiful piece of art from @dane22:
> **[How To Windows](https://github.com/ukdtom/ClaimIt/wiki/How-To-Windows)**
>
> ClaimIt 4 Plex Media Server. Contribute to ukdtom/ClaimIt development by creating an account on GitHub.
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### Author:  [@Keaveny](https://forums.plex.tv/u/Keaveny)
#### Post date: [April 26, 2020, 12:50pm UTC](https://forums.plex.tv/t/cant-claim-server/580413/6 "2020-04-26T12:50:04Z")
I just figured that the server was running okay on an older version so I thought it might be worth giving it a shot.
As the file you linked me to, that won’t work as my OS is for Mac.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 26, 2020, 1:09pm UTC](https://forums.plex.tv/t/cant-claim-server/580413/7 "2020-04-26T13:09:57Z")
From the same link… there’s also a page for Linux / Mac:
> **[ukdtom/ClaimIt](https://github.com/ukdtom/ClaimIt/wiki/How-To-Linux,-Mac)**
>
> ClaimIt 4 Plex Media Server. Contribute to ukdtom/ClaimIt development by creating an account on GitHub.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 25, 2020, 1:09pm UTC](https://forums.plex.tv/t/cant-claim-server/580413/8 "2020-07-25T13:09:59Z")
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