# Can't claim server **URL:** \ **Category:** Remote Access\ **Tags:** server-docker, plex-web\ **Created:** [June 20, 2023, 1:14am UTC](https://forums.plex.tv/t/cant-claim-server/844933 "2023-06-20T01:14:24Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [June 20, 2023, 1:14am UTC](https://forums.plex.tv/t/cant-claim-server/844933/1 "2023-06-20T01:14:24Z")
Server Version#: 1.32.3.7192 I just set up my Plex server (on an Ubuntu server and Docker/Portainer). When I first set the server up, I set it to not make it available outside of my network. Plex could find my server, but failed to claim it and failed to login. I can login, but it won’t let me claim the server. Clicking the “Claim Server” button within General Settings isn’t successful. When I got to the “Remote Access” tab there’s a red warning sign saying that it can’t access my server outside of my network. ![Screenshot 2023-06-19 200828](https://global.discourse-cdn.com/plex/original/4X/a/c/c/accff8d7a037c0295d62a0a64814bace04ad6a6e.png) Looking at some of the other posts on this forum, my “Remote Access” tab is definitely not behaving as expected. General Settings also says I need to update my server, even though I set up Ubuntu’s package manager to handle that. Unsure if this is related, but thought I’d add it for completeness. I would greatly appreciate any help with this. Thanks! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 20, 2023, 4:03am UTC](https://forums.plex.tv/t/cant-claim-server/844933/2 "2023-06-20T04:03:54Z")
You did not use a claim token as described at [GitHub - plexinc/pms-docker: Plex Media Server Docker repo, for all your PMS docker needs.](https://github.com/plexinc/pms-docker) ? ---
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [June 21, 2023, 1:18am UTC](https://forums.plex.tv/t/cant-claim-server/844933/3 "2023-06-21T01:18:16Z")
I’ve added the PLEX\_CLAIM token, restarted my server for a first run, but it’s still failing to claim it. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 21, 2023, 1:23am UTC](https://forums.plex.tv/t/cant-claim-server/844933/4 "2023-06-21T01:23:01Z")
do you have your docker set to use host networking? ---
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [June 22, 2023, 12:20am UTC](https://forums.plex.tv/t/cant-claim-server/844933/5 "2023-06-22T00:20:23Z")
Yes I do ---
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [June 22, 2023, 12:26am UTC](https://forums.plex.tv/t/cant-claim-server/844933/6 "2023-06-22T00:26:57Z")
I updated my Claim token because I think it copied incorrectly the first time. I didn’t see those fails as I did before, but I’m still not able to claim the server. I see a green lock next to the server name now. ![Screenshot 2023-06-21 192641](https://global.discourse-cdn.com/plex/original/4X/1/d/4/1d41519765f579bb0474bffe13e92e6a7c395ad9.png) ---
**Author:** ![nomaam](https://avatars.discourse-cdn.com/v4/letter/n/cdc98d/32.png) [@nomaam](https://forums.plex.tv/u/nomaam)\ **Post date:** [June 24, 2023, 1:58am UTC](https://forums.plex.tv/t/cant-claim-server/844933/7 "2023-06-24T01:58:09Z")
It’s not docker related. I think it started when we needed our passwords changed. Regular synology package cannot be claimed. Nvidia shieldtv cannot be claimed, windows server cannot be claimed. It has been driving me nuts honestly. I think it has to be tied to the plex account and as I have a lifetime pass it’s not so easy to just make another one. ---
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [June 24, 2023, 3:29am UTC](https://forums.plex.tv/t/cant-claim-server/844933/8 "2023-06-24T03:29:51Z")
So we need to reset the password to fix this? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 24, 2023, 3:32am UTC](https://forums.plex.tv/t/cant-claim-server/844933/9 "2023-06-24T03:32:43Z")
have you looked at the sever logs after trying to claim? > [@nomaam](#): > > I think it started when we needed our passwords changed. Changing password does not invalidated existing auth tokens unless you specifically tell it to. Meaning simply changing password will not sign you out of or unclaim a server. ---
**Author:** ![nomaam](https://avatars.discourse-cdn.com/v4/letter/n/cdc98d/32.png) [@nomaam](https://forums.plex.tv/u/nomaam)\ **Post date:** [June 24, 2023, 9:59am UTC](https://forums.plex.tv/t/cant-claim-server/844933/10 "2023-06-24T09:59:42Z")
Here you go. Looks like it times out when trying to talk to plex.tv Jun 24, 2023 05:51:15.201 [139957399448376] DEBUG - Completed: [192.168.1.73:54673] 200 GET /media/providers (5 live) #166 GZIP 1ms 1242 bytes (pipelined: 12) Jun 24, 2023 05:51:15.310 [139957370166072] DEBUG - Request: [192.168.1.73:54673 (Subnet)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxJRmo6g (5 live) #168 GZIP Token () Jun 24, 2023 05:51:15.310 [139957370166072] DEBUG - [Req#168/HCl#92] HTTP requesting POST [https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxJRmo6g](https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxJRmo6g) Jun 24, 2023 05:51:16.573 [139957384919864] DEBUG - [HttpClient/HCl#8f] HTTP simulating 408 after curl timeout Jun 24, 2023 05:51:16.573 [139957354462008] ERROR - [Req#157] HTTP 408 downloading url [https://plex.tv/updater/products/5/check.xml?build=linux-x86\_64&channel=16&distribution=debian&version=1.32.4.7195-7c8f9d3b6](https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=debian&version=1.32.4.7195-7c8f9d3b6) Jun 24, 2023 05:51:16.573 [139957356571448] INFO - [Req#157] AutoUpdate: error getting data from plex.tv Jun 24, 2023 05:51:16.574 [139957399448376] DEBUG - Completed: [192.168.1.73:54675] 200 PUT /updater/check?download=0 (5 live) #157 GZIP 15001ms 312 bytes (pipelined: 5) Jun 24, 2023 05:51:30.315 [139957384919864] DEBUG - [HttpClient/HCl#92] HTTP simulating 408 after curl timeout Jun 24, 2023 05:51:30.315 [139957370166072] DEBUG - [Req#168] MyPlex: Did token exchange for claim (returnCode: 408) Jun 24, 2023 05:51:30.316 [139957370166072] DEBUG - [Req#168] MyPlex: Got a token poked, let’s act on it. Jun 24, 2023 05:51:30.316 [139957370166072] DEBUG - [Req#168/HCl#94] HTTP requesting GET [https://plex.tv/api/v2/user/privacy?X-Plex-Token=](https://plex.tv/api/v2/user/privacy?X-Plex-Token=) Jun 24, 2023 05:51:43.258 [139957377551160] DEBUG - BPQ: [Starting] → [Processing] Jun 24, 2023 05:51:43.258 [139957377551160] DEBUG - BPQ: creating new background playqueue Jun 24, 2023 05:51:43.259 [139957377551160] DEBUG - BPQ: generating queue items from 0 generator(s) Jun 24, 2023 05:51:43.259 [139957377551160] DEBUG - BPQ: generated 0 item(s) for queue Jun 24, 2023 05:51:43.260 [139957377551160] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob. Jun 24, 2023 05:51:43.260 [139957377551160] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob. Jun 24, 2023 05:51:43.260 [139957377551160] DEBUG - BPQ: [Processing] → [Idle] Jun 24, 2023 05:51:45.319 [139957384919864] DEBUG - [HttpClient/HCl#94] HTTP simulating 408 after curl timeout Jun 24, 2023 05:51:45.319 [139957370166072] WARN - [Req#168] [Analytics] Couldn’t get analytics privacy settings. Trying again soon. Jun 24, 2023 05:51:45.319 [139957370166072] DEBUG - [Req#168/HCl#95] HTTP requesting GET [https://plex.tv/api/v2/release\_channels?X-Plex-Token=](https://plex.tv/api/v2/release_channels?X-Plex-Token=) Jun 24, 2023 05:51:53.733 [139957282741048] DEBUG - SSDP departed after not being seen for 21.866549 seconds: 192.168.1.12 (SHIELD) Jun 24, 2023 05:51:53.873 [139957360790328] DEBUG - [NSB/SSDP] Parsing SSDP schema for [http://192.168.1.12:8008/ssdp/device-desc.xml](http://192.168.1.12:8008/ssdp/device-desc.xml) Jun 24, 2023 05:52:00.324 [139957384919864] DEBUG - [HttpClient/HCl#95] HTTP simulating 408 after curl timeout Jun 24, 2023 05:52:00.324 [139957370166072] WARN - [Req#168] [AutoUpdateRequestHandler] Couldn’t get update channels. Trying again soon. Jun 24, 2023 05:52:00.324 [139957370166072] DEBUG - [Req#168/HCl#97] HTTP requesting GET [https://plex.tv/api/v2/features?X-Plex-Token=](https://plex.tv/api/v2/features?X-Plex-Token=) Jun 24, 2023 05:52:15.328 [139957384919864] DEBUG - [HttpClient/HCl#97] HTTP simulating 408 after curl timeout Jun 24, 2023 05:52:15.328 [139957370166072] WARN - [Req#168] FeatureManager: Couldn’t get features. Trying again soon. Jun 24, 2023 05:52:15.329 [139957401557816] DEBUG - Completed: [192.168.1.73:54673] 500 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxJRmo6g (4 live) #168 GZIP 60019ms 522 bytes (pipelined: 13) Jun 24, 2023 05:52:15.329 [139957370166072] DEBUG - Request: [127.0.0.1:59358 (Loopback)] GET /servers (4 live) #159 GZIP Token () Jun 24, 2023 05:52:15.330 [139957399448376] DEBUG - Completed after connection close: [127.0.0.1:59358] 200 GET /servers (4 live) #159 GZIP 0ms 0 bytes Jun 24, 2023 05:52:15.362 [139957370166072] DEBUG - Request: [192.168.1.73:54673 (Subnet)] GET /services/defaultLibraries (4 live) #175 GZIP Jun 24, 2023 05:52:15.362 [139957356571448] DEBUG - Request: [192.168.1.73:54766 (Subnet)] GET /library/sections (4 live) #174 GZIP Jun 24, 2023 05:52:15.363 [139957399448376] DEBUG - Completed: [192.168.1.73:54673] 200 GET /services/defaultLibraries (4 live) #175 GZIP 1ms 350 bytes (pipelined: 14) Jun 24, 2023 05:52:15.367 [139957399448376] DEBUG - Completed: [192.168.1.73:54766] 200 GET /library/sections (4 live) #174 GZIP 5ms 392 bytes (pipelined: 1) Jun 24, 2023 05:52:15.411 [139957384919864] DEBUG - [HttpClient/HCl#96] HTTP/1.1 (0.1s) 200 response from GET [http://192.168.1.12:8008/ssdp/device-desc.xml](http://192.168.1.12:8008/ssdp/device-desc.xml) Jun 24, 2023 05:52:15.411 [139957360790328] DEBUG - [NSB/SSDP] found 1 SSDP devices via [http://192.168.1.12:8008/ssdp/device-desc.xml](http://192.168.1.12:8008/ssdp/device-desc.xml) Jun 24, 2023 05:52:15.411 [139957360790328] DEBUG - [NSB/SSDP] SSDP arrived: 192.168.1.12 (SHIELD) Jun 24, 2023 05:52:15.503 [139957289069368] DEBUG - [Req#168/MediaProviderManager] we had 1 cloud providers online, we now have 1 Jun 24, 2023 05:52:15.503 [139957289069368] DEBUG - [Req#168/MediaProviderManager] cloud provider (Metadata) is online and available Jun 24, 2023 05:52:16.364 [139957356571448] DEBUG - Request: [192.168.1.73:54673 (Subnet)] GET /media/providers (4 live) #178 GZIP Jun 24, 2023 05:52:16.365 [139957401557816] DEBUG - Completed: [192.168.1.73:54673] 200 GET /media/providers (4 live) #178 GZIP 1ms 1242 bytes (pipelined: 15) Appreciate the help …after months with this issue I finally claimed the server. I changed my DNS from google to quad 9 because of the connection issue. Is this all it took to solve it? I guess. Maybe Alphabet hates plex. ---
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [June 24, 2023, 3:27pm UTC](https://forums.plex.tv/t/cant-claim-server/844933/11 "2023-06-24T15:27:57Z")
This is my log when I restart my container. I see that `libusb_init` failed. It stops to claim to the server, but when I go through the Plex GUI, it fails to claim still. ```auto [migrations] started [migrations] no migrations found ─────────────────────────────────────── ██╗ ███████╗██╗ ██████╗ ██║ ██╔════╝██║██╔═══██╗ ██║ ███████╗██║██║ ██║ ██║ ╚════██║██║██║ ██║ ███████╗███████║██║╚██████╔╝ ╚══════╝╚══════╝╚═╝ ╚═════╝ Brought to you by linuxserver.io ─────────────────────────────────────── To support LSIO projects visit: https://www.linuxserver.io/donate/ ─────────────────────────────────────── GID/UID ─────────────────────────────────────── User UID: 1000 User GID: 1000 ─────────────────────────────────────── Temporarily starting Plex Media Server. Waiting for Plex to generate its config Waiting for database creation to complete... Waiting for database creation to complete... Waiting for database creation to complete... Waiting for database creation to complete... Waiting for database creation to complete... Critical: libusb_init failed Waiting for pref file creation to complete... Waiting for pref file creation to complete... Stopping Plex to claim server ``` I’ll try to switch my DNS to quad 9 & see if that helps. ---
**Author:** ![tmpma3](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpma3](https://forums.plex.tv/u/tmpma3)\ **Post date:** [July 8, 2023, 12:17am UTC](https://forums.plex.tv/t/cant-claim-server/844933/12 "2023-07-08T00:17:11Z")
I’ve made a lot of changes since the last update. It’s working now. Not entirely sure why. I ended up reinstalling the OS and clearing the Firewall settings on my PC. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 6, 2023, 12:18am UTC](https://forums.plex.tv/t/cant-claim-server/844933/13 "2023-10-06T00:18:06Z")
Closed on October 6, 2023, 12:18am UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.