# Can't claim server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [September 17, 2023, 2:30pm UTC](https://forums.plex.tv/t/cant-claim-server/853945 "2023-09-17T14:30:35Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 17, 2023, 2:30pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/1 "2023-09-17T14:30:35Z")
Server Version#: 1.32.6.7468 on Debian Linux Player Version#: Any I had to restart my server on friday, and after that my server “disappeared”. I couldn’t reach it at all. Among other things, I tried removing it from authorized devices and connecting via ssh to localhost interface - then I could see my server, and all content, but it had a status of needing to be claimed. If I do that, the interface either does nothing - just refreshes after a login - or it waits awhile, and then tells me I am not authorized to access, and the server “disappears” again, but is added back to authorized devices. I have tried a ton of suggestions and help articles, including changing DNS and doing a complete fresh install - but the issue persist. I don’t see anything on the status page, about claiming servers being down, am I the only one with these issues? ---
**Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 17, 2023, 3:40pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/2 "2023-09-17T15:40:39Z")
When turning on debug, I see things like ```auto Sep 17, 2023 17:39:28.956 [140469797968696] ERROR - [Req#71/ViewStateSync] MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx Sep 17, 2023 17:39:28.956 [140469797968696] DEBUG - [Req#71/ViewStateSync] No user tokens found; stopping ... Sep 17, 2023 17:47:37.720 [140469814770488] ERROR - MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx Sep 17, 2023 17:47:37.720 [140469823208248] ERROR - MyPlex: Couldn't get list of access tokens from myPlex. ``` I don’t know if thats related ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2023, 5:02pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/3 "2023-09-17T17:02:24Z")
@VenomousPizza Can you please provide the DEBUG logs which capture this? Can’t tell what’s happening from just a couple line excerpt other than it can’t complete ViewStateSync ---
**Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 17, 2023, 5:04pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/4 "2023-09-17T17:04:56Z")
Ehm, yeah - but I see that the log also show my email address … soo, I’d rather not leak that? ---
**Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 17, 2023, 5:12pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/5 "2023-09-17T17:12:21Z")
@ChuckPa I have redacted my email, but here it is [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/tcNYWaLeBIWZqr33qrhvwQMvT6t.log) (138.4 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2023, 5:24pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/6 "2023-09-17T17:24:01Z")
I don’t know if this is your environment or PMS 1.32.6 failure. I suspect 1.32.6 ```auto Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: Entity: line 12:\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: parser\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: error :\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: EntityRef: expecting ';'\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: ^\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: Entity: line 27:\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: parser\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: error :\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: Specification mandates value for attribute crossorigin\00 Sep 17, 2023 19:07:52.185 [139654082865976] ERROR - [MediaProviderManager] XML: **Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 17, 2023, 5:52pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/7 "2023-09-17T17:52:06Z") @ChuckPa Same result. [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/bHFRNRCwgbCnYyQ3nBMxfgF9Jss.log) (136.1 KB) ---
**Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 17, 2023, 6:43pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/8 "2023-09-17T18:43:50Z")
I just moved the whole thing to a machine at home, and it started up as claimed right away - So I am guessing you guys didn’t wait with until next month, and have already blocked Hetzner - good to know! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2023, 7:29pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/9 "2023-09-17T19:29:11Z")
Is that what’s happening? 🙄 I will go poke someone. ---
**Author:** ![VenomousPizza](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@VenomousPizza](https://forums.plex.tv/u/VenomousPizza)\ **Post date:** [September 18, 2023, 10:06am UTC](https://forums.plex.tv/t/cant-claim-server/853945/11 "2023-09-18T10:06:24Z")
@ChuckPa I can’t find any other explanation. This is really poor handling of an already bad decision, on your guys part. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 18, 2023, 3:43pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/12 "2023-09-18T15:43:16Z")
@VenomousPizza I got feedback from the team. There was indeed an error in the plex.tv software. They are fixing it now. ---
**Author:** ![Samekas](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@Samekas](https://forums.plex.tv/u/Samekas)\ **Post date:** [September 19, 2023, 2:44pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/13 "2023-09-19T14:44:21Z")
Same problem here with hetzner server, I thought the ban was only next month. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 18, 2023, 2:44pm UTC](https://forums.plex.tv/t/cant-claim-server/853945/14 "2023-12-18T14:44:35Z")
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