# Can't connect remotely, only on plexamp **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [November 5, 2021, 12:54am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529 "2021-11-05T00:54:06Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![blakevogel\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blakevogel\_gmail\_com](https://forums.plex.tv/u/blakevogel_gmail_com)\ **Post date:** [November 5, 2021, 12:54am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/1 "2021-11-05T00:54:06Z")
Server Version#: 1.24.5.5173 Player Version#: 3.8.0 On android, I can connect to plex via the mobile app on external networks, but not plexamp. Plexamp still works on wifi. [Plexamp.log](https://forums.plex.tv/uploads/short-url/qmCXeoEnSdoDgGTYoLRa0A9VKqa.log) (69.5 KB) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [November 5, 2021, 8:36am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/2 "2021-11-05T08:36:13Z")
These are the connections it’s trying: ```auto Nov 04, 2021 20:26:54.440 [Javascript] WARNING - DEVICE: Server connection https://192-168-1-225.e642b00560c64c88832beca56f3bbf41.plex.direct:32400 didn't work for Plex Server: HTTP status -7 Nov 04, 2021 20:26:54.441 [Javascript] WARNING - DEVICE: Server connection https://10-42-18-3.e642b00560c64c88832beca56f3bbf41.plex.direct:32400 didn't work for Plex Server: HTTP status -7 Nov 04, 2021 20:26:54.443 [Javascript] WARNING - DEVICE: Server connection https://100-36-116-142.e642b00560c64c88832beca56f3bbf41.plex.direct:32400 didn't work for Plex Server: HTTP status -7 ``` Should any of them work? That error implies a hard connection failure: `CURLE_COULDNT_CONNECT (7)` ---
**Author:** ![blakevogel\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blakevogel\_gmail\_com](https://forums.plex.tv/u/blakevogel_gmail_com)\ **Post date:** [November 6, 2021, 3:37am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/3 "2021-11-06T03:37:54Z")
100-36-116-142 should be the correct address for external networks, its my server’s ipv4 address and it’s using the right port. And again, the connection was working in the regular plex app, just not plexamp. Weirdly enough, I try again today and it works even though I did nothing. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [November 6, 2021, 4:33am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/4 "2021-11-06T04:33:05Z")
Your server might have downloaded a new cert. We fixed a bug in the cloud. ---
**Author:** ![blakevogel\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blakevogel\_gmail\_com](https://forums.plex.tv/u/blakevogel_gmail_com)\ **Post date:** [November 6, 2021, 5:53pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/5 "2021-11-06T17:53:51Z")
Checking today and it doesn’t work again. Noticed something unusual while troubleshooting. When I signed out on plexamp I was unable to sign in on my mobile network, and could only sign in on my wifi. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [November 6, 2021, 6:08pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/6 "2021-11-06T18:08:06Z")
Try quitting your server and deleting the cert file (e.g. ~/Library/Caches/PlexMediaServer/cert-v2.p12 on macOS) and then restarting it. ---
**Author:** ![blakevogel\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blakevogel\_gmail\_com](https://forums.plex.tv/u/blakevogel_gmail_com)\ **Post date:** [November 6, 2021, 6:48pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/7 "2021-11-06T18:48:39Z")
Tried that, to no avail. I tried it on another phone with different carrier and it worked fine, so I’m guessing it’s something wrong with my carrier network. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [November 6, 2021, 7:05pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/8 "2021-11-06T19:05:26Z")
Try mapping your external port as 443 or 8443. Carriers are more likely to leave encrypted traffic on these ports alone. ---
**Author:** ![blakevogel\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blakevogel\_gmail\_com](https://forums.plex.tv/u/blakevogel_gmail_com)\ **Post date:** [November 6, 2021, 7:23pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/9 "2021-11-06T19:23:39Z")
I tried that and still no luck. Tried both 443 and 8443 as the public port in plex server settings, and changed my port forwarding rules like this ![image](https://global.discourse-cdn.com/plex/original/4X/8/1/6/816fd4dba6d4674f332440ef18bcc8c4af8a39df.png) ![image](https://global.discourse-cdn.com/plex/original/4X/f/5/1/f5108ca9ccf151164173e1a8f2039943ba2f1663.jpeg) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [November 6, 2021, 7:49pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/10 "2021-11-06T19:49:13Z")
Ah, bummer. They must be doing something else evil like blocking connections to known ranges of residential IPs or something. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 6, 2021, 9:06pm UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/11 "2021-11-06T21:06:34Z")
ntb change the “protocol” to TCP only. ---
**Author:** ![blakevogel\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blakevogel\_gmail\_com](https://forums.plex.tv/u/blakevogel_gmail_com)\ **Post date:** [November 7, 2021, 5:08am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/12 "2021-11-07T05:08:29Z")
Well this is embarrassing but I finally figured it out. My apn setting was set to ipv6 only, which in hindsight obviously cannot connect to my ipv4 server. Setting my apn to ipv6/ipv4 fixes the issue. No malicious blocking, just me setting up my apn incorrectly. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 5, 2022, 5:08am UTC](https://forums.plex.tv/t/cant-connect-remotely-only-on-plexamp/755529/13 "2022-02-05T05:08:51Z")
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