# Can't connect to plex.tv?
**URL:** https://forums.plex.tv/t/cant-connect-to-plex-tv/527212
**Category:** Remote Access
**Tags:** server-linux
**Created:** [January 14, 2020, 11:49pm UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212 "2020-01-14T23:49:45Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@funnymemes](https://forums.plex.tv/u/funnymemes)
#### Post date: [January 14, 2020, 11:49pm UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/1 "2020-01-14T23:49:45Z")
Server Version#:
running PMS on a debian buster machine, though the server version doesn’t seem to be the case.
I’ve been unable to access the server even through the local IP, after much troubleshooting I’ve realized I can’t connect to the [plex.tv](http://plex.tv) domain:
```auto
>ping plex.tv
Pinging plex.tv [99.81.213.165] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 99.81.213.165:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
```
tried this on several windows/linux machines on my internet, and even on my 4G phone doing a ping to [plex.tv](http://plex.tv) times out. is there an outage?
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [January 14, 2020, 11:55pm UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/2 "2020-01-14T23:55:05Z")
No outage that I’m aware of…
[https://status.plex.tv](https://status.plex.tv)
Can you access [app.plex.tv](http://app.plex.tv) instead (any other URL/IP)?
My first thought was you might have some trouble with a DNS rebind protection … but that shouldn’t stop you from pinging Plex.
Did remote access work before for you or?
---
### Author:  [@funnymemes](https://forums.plex.tv/u/funnymemes)
#### Post date: [January 15, 2020, 12:00am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/3 "2020-01-15T00:00:41Z")
it has before until as of recent.
[app.plex.tv](http://app.plex.tv) works fine, but the main [plex.tv](http://plex.tv) domain doesn’t, and the server seems to be trying to use that instead.
attached is my logs folder
[logs.tar.gz](https://forums.plex.tv/uploads/short-url/8g7WU1HWWwMh6HQVqW1vfs83f3p.gz) (37.3 KB)
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 15, 2020, 12:11am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/4 "2020-01-15T00:11:59Z")
Your IPv4 is turned off. PMS requires IPv4.
---
### Author:  [@funnymemes](https://forums.plex.tv/u/funnymemes)
#### Post date: [January 15, 2020, 12:15am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/5 "2020-01-15T00:15:17Z")
how are you able to tell this? i’ve been connecting to this machine with an IPv4 address, see below
```auto
>ip -4 addr show eth0
2: eth0: mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
inet 13.0.0.12/24 brd 13.0.0.255 scope global dynamic eth0
valid_lft 82291sec preferred_lft 82291sec
```
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 15, 2020, 12:17am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/6 "2020-01-15T00:17:52Z")
I just went deeper in your logs.
I see you’re using 13.x.x.x If that’s your LAN address, you must change it.
PMS requires RFC-1918 compliant LAN addressing to operate correctly. If this is indeed your LAN addressing, PMS cannot tell if it’s on a LAN or a WAN and will [plex.tv](http://plex.tv) will invariably try to communicate with Xerox servers.
The 13.x.x.x block belongs to Xerox.
```auto
NetRange: 13.0.0.0 - 13.31.255.255
CIDR: 13.0.0.0/11
NetName: XEROX-NET
NetHandle: NET-13-0-0-0-1
Parent: NET13 (NET-13-0-0-0-0)
NetType: Direct Assignment
OriginAS:
Organization: Xerox Corporation (XEROX-16-Z)
RegDate: 1986-04-25
Updated: 2016-08-09
Ref: https://rdap.arin.net/registry/ip/13.0.0.0
OrgName: Xerox Corporation
OrgId: XEROX-16-Z
Address: 45 Glover Ave
City: Norwalk
StateProv: CT
PostalCode: 06850
Country: US
RegDate: 2008-02-28
Updated: 2011-09-24
Ref: https://rdap.arin.net/registry/entity/XEROX-16-Z
```
> **[Private network](https://en.wikipedia.org/wiki/Private_network)**
>
> In IP networking, a private network is a network that uses private IP address space. Both, the IPv4 and the IPv6 specifications define private IP address ranges. These addresses are commonly used for local area networks (LANs) in residential, office, and enterprise environments.
> Private network addresses are not allocated to any specific organization. Anyone may use these addresses without approval from regional or local Internet registries. Private IP address spaces were originally defined to ...
---
### Author:  [@pshanew](https://forums.plex.tv/u/pshanew)
#### Post date: [January 15, 2020, 12:23am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/7 "2020-01-15T00:23:50Z")
Also, I’m not certain that [plex.tv](http://plex.tv) ever responds to ICMP packets (not all sites do, try [intel.com](http://intel.com) for example). I get the timeouts as well to [plex.tv](http://plex.tv), however all hosts on that domain do work ([www.plex.tv](http://www.plex.tv), [app.plex.tv](http://app.plex.tv), [forums.plex.tv](http://forums.plex.tv), [support.plex.tv](http://support.plex.tv), [meta.plex.tv](http://meta.plex.tv), et al…) and all services are working. Your inability to ping [plex.tv](http://plex.tv) is likely a red herring as far as your actual issue is concerned.
---
### Author:  [@funnymemes](https://forums.plex.tv/u/funnymemes)
#### Post date: [January 15, 2020, 12:40am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/8 "2020-01-15T00:40:21Z")
> [@ChuckPa](#):
>
> Xerox
changed LAN to 10.x.x.x, problem is still present
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 15, 2020, 12:42am UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/9 "2020-01-15T00:42:33Z")
Entire LAN is now 10.x.x.x ?
Please restart PMS,
Wait 60 seconds,
Gather a fresh logs ZIP file.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 13, 2020, 11:49pm UTC](https://forums.plex.tv/t/cant-connect-to-plex-tv/527212/10 "2020-04-13T23:49:46Z")
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