# Can't connect to server with Plexamp **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [November 25, 2020, 7:04am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351 "2020-11-25T07:04:06Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [November 25, 2020, 7:04am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/1 "2020-11-25T07:04:06Z")
I have two audio libraries on my server (music and audio books). If I start Plexamp and login with the account I used for the server, I get an error message that no server could be found even tough I can connect to the server with the standard Plex App (over local network). If I restart the App I am greeted with a black screen and nothing is happening. I tested this with the newest Version of Plexamp vor Windows and iOS. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 5, 2020, 2:17am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/2 "2020-12-05T02:17:08Z")
almost certainly one of the items described in this article is happening ~ [https://support.plex.tv/articles/plexamp-network-connectivity-tips/](https://support.plex.tv/articles/plexamp-network-connectivity-tips/) ---
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [December 6, 2020, 7:58am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/3 "2020-12-06T07:58:34Z")
Thanks for your reply. I checked the Network Settings of Plex and **Require Secure Connections** is set to “Preferred”. I have no problems connecting with the regular Plex App or do they have different requirements? ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 6, 2020, 8:59am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/4 "2020-12-06T08:59:42Z")
they do, yes. can you share plexamp logs? i’m a bit confused also by the “black screen”, you should at least see an error message. ---
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [December 6, 2020, 9:15am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/5 "2020-12-06T09:15:28Z")
Sure, where can I find them? ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 7, 2020, 1:41am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/6 "2020-12-07T01:41:28Z")
on android: Settings \> Advanced \> Debugging on Windows, somewhere on the filesystem in app data Plexamp.log ---
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [December 7, 2020, 6:40am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/7 "2020-12-07T06:40:45Z")
```auto Dec 07, 2020 07:32:38.244 [Javascript] INFO - METRICS: Initializing. Dec 07, 2020 07:32:38.245 [Javascript] INFO - USER: Refreshing users. Dec 07, 2020 07:32:38.246 [Javascript] INFO - DEVICE: Loaded 5 devices. Dec 07, 2020 07:32:38.250 [Javascript] INFO - DEVICE: Initializing manager. Dec 07, 2020 07:32:38.250 [Javascript] INFO - DEVICE: Fetching latest provider list from cloud. Dec 07, 2020 07:32:38.251 [Javascript] INFO - DEVICE: Fetching latest list from cloud. Dec 07, 2020 07:32:38.252 [Javascript] INFO - DEVICE: Fetching latest cloud player list from https://sonos.plex.tv Dec 07, 2020 07:32:38.252 [Javascript] INFO - DEVICE: Starting connection test. Dec 07, 2020 07:32:38.323 [Javascript] INFO - DEVICE: Looking for an active server in 1 total servers. Dec 07, 2020 07:32:38.324 [Javascript] INFO - DEVICE: Finding best connection for *SERVERNAME* *TOKEN* Dec 07, 2020 07:32:38.327 [Javascript] INFO - HTTP: Issuing request to https://*IP*.*TOKEN*.plex.direct:32400/ Dec 07, 2020 07:32:38.328 [Javascript] INFO - HTTP: Issuing request to https://*IP*.*TOKEN*.plex.direct:32400/ Dec 07, 2020 07:32:38.329 [Javascript] INFO - HTTP: Issuing request to https://*IP*.*TOKEN*.plex.direct:32400/ Dec 07, 2020 07:32:38.363 [Javascript] INFO - ACCOUNT: Refreshing data. Dec 07, 2020 07:32:38.375 [Javascript] WARNING - DEVICE: Server connection https://*IP*.*TOKEN*.plex.direct:32400 didn't work for *SERVERNAME*: getaddrinfo ENOTFOUND *IP*.*TOKEN*.plex.direct Dec 07, 2020 07:32:38.576 [Javascript] INFO - METRICS: Saving latest cloud settings for metrics. Dec 07, 2020 07:32:38.579 [Javascript] INFO - METRICS: Error loading from storage. Unexpected token u in JSON at position 0 Dec 07, 2020 07:32:38.579 [Javascript] INFO - METRICS: Loaded 0 events from storage. Dec 07, 2020 07:32:38.633 [Javascript] INFO - USER: Loaded 3 users Dec 07, 2020 07:32:38.693 [Javascript] INFO - DEVICE: Fetched 5 devices from the cloud. Dec 07, 2020 07:32:39.204 [Javascript] WARNING - DEVICE: Error loading cloud players from plex.tv Request failed with status code 403 ``` ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 7, 2020, 7:06am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/8 "2020-12-07T07:06:49Z")
> [@lukifo](#): > > ```auto > Dec 07, 2020 07:32:38.375 [Javascript] WARNING - DEVICE: Server connection https://*IP*.*TOKEN*.plex.direct:32400 didn't work for *SERVERNAME*: getaddrinfo ENOTFOUND *IP*.*TOKEN*.plex.direct > > ``` That would seem to imply the first thing in [https://support.plex.tv/articles/plexamp-network-connectivity-tips/](https://support.plex.tv/articles/plexamp-network-connectivity-tips/) ---
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [December 7, 2020, 7:07am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/9 "2020-12-07T07:07:07Z")
I reinstalled the app and tried again: ```auto Dec 07, 2020 07:55:51.505 [Javascript] INFO - METRICS: Initializing. Dec 07, 2020 07:55:51.506 [Javascript] INFO - USER: Refreshing users. Dec 07, 2020 07:55:51.508 [Javascript] INFO - DEVICE: Loaded 0 devices. Dec 07, 2020 07:55:51.508 [Javascript] WARNING - METRICS: Cannot start up, no token. Dec 07, 2020 07:55:51.508 [Javascript] INFO - USER: Loaded 0 users Dec 07, 2020 07:55:51.508 [Javascript] WARNING - DEVICE: Cannot initialize, no token. Dec 07, 2020 07:55:51.508 [Javascript] INFO - App: Device manager initialized in 2ms. Dec 07, 2020 07:55:51.512 [Javascript] INFO - Sync: Loaded in 3ms. Dec 07, 2020 07:55:51.512 [Javascript] INFO - Sync: Refreshing all items. Dec 07, 2020 07:55:51.512 [Javascript] INFO - ACCOUNT: Refreshing data. Dec 07, 2020 07:55:51.525 [Javascript] INFO - LRUCache: Loading 0 entries into Images cache. Dec 07, 2020 07:55:51.525 [Javascript] INFO - LRUCache: Loading 0 entries into Palette cache. Dec 07, 2020 07:55:51.526 [Javascript] INFO - LRUCache: Loading 0 entries into Loudness cache. Dec 07, 2020 07:55:51.526 [Javascript] INFO - App: Settings, offline and cache initialized in 17ms. Dec 07, 2020 07:55:51.526 [Javascript] INFO - Audio: Initializing. Dec 07, 2020 07:55:51.526 [Javascript] INFO - Audio: Binding settings. Dec 07, 2020 07:55:51.527 [Javascript] INFO - Audio: Setting player info. Dec 07, 2020 07:55:51.529 [0x000064a0] DEBUG - BASS: Starting up. Dec 07, 2020 07:55:51.548 [0x000064a0] INFO - BASS: Device 1: Default - enabled default - sample rates: Dec 07, 2020 07:55:51.548 [0x000064a0] INFO - BASS: Device 2: Lautsprecher (Conexant SmartAudio HD) - enabled default handset hdmi headset line speakers - sample rates: Dec 07, 2020 07:55:51.548 [0x000064a0] DEBUG - BASS: Using plugin path '*PATH*'. Dec 07, 2020 07:55:51.586 [0x000064a0] INFO - BASS: Loaded ALAC plug-in version 2.4.0.0 Dec 07, 2020 07:55:51.612 [0x000064a0] INFO - BASS: Loaded FLAC plug-in version 2.4.4.2 Dec 07, 2020 07:55:51.637 [0x000064a0] INFO - BASS: Loaded OPUS plug-in version 2.4.1.12 Dec 07, 2020 07:55:51.661 [0x000064a0] INFO - BASS: Loaded APE plug-in version 2.4.2.0 Dec 07, 2020 07:55:51.687 [0x000064a0] INFO - BASS: Loaded MPC plug-in version 2.4.1.2 Dec 07, 2020 07:55:51.721 [0x000064a0] INFO - BASS: Loaded DSD plug-in version 2.4.1.2 Dec 07, 2020 07:55:51.721 [0x000064a0] INFO - BASS: Core version 2.4.15.0 Dec 07, 2020 07:55:51.721 [0x000064a0] INFO - BASS: Mixer version 2.4.9.0 Dec 07, 2020 07:55:51.721 [0x000064a0] INFO - BASS: FX version 2.4.12.1 Dec 07, 2020 07:55:51.721 [0x000064a0] INFO - BASS: Curl version is 7.64.1-DEV (protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtsp smb smbs smtp smtps telnet tftp; ssl: OpenSSL/1.1.0j; libz: 1.2.11). Dec 07, 2020 07:55:51.727 [Javascript] INFO - App: Player initialized in 201ms. Dec 07, 2020 07:55:51.732 [Javascript] INFO - Player: Initializing with state null Dec 07, 2020 07:55:51.733 [Javascript] INFO - App: Stopping activity recognition. Dec 07, 2020 07:55:51.734 [Javascript] INFO - Player: Sending state changed [A] - (0/0) in state stopped with artwork false. Dec 07, 2020 07:55:51.735 [Javascript] INFO - Network changed: type is unknown effectiveType is 4g -> 2 Dec 07, 2020 07:55:51.735 [Javascript] INFO - Discovery: Refresh based on network coming online. Dec 07, 2020 07:55:51.736 [Javascript] INFO - Sync: New network type 2 Dec 07, 2020 07:55:51.736 [0x000064a0] INFO - BASS: Network switched to 2. Dec 07, 2020 07:55:51.746 [Javascript] INFO - ViewState: Error loading from storage. Unexpected token u in JSON at position 0 Dec 07, 2020 07:55:51.756 [Javascript] INFO - Cloud: Loading from storage 0 items and 0 deleted. Dec 07, 2020 07:55:51.757 [Javascript] INFO - App: Stores initialized in 30ms. Dec 07, 2020 07:55:51.758 [Javascript] INFO - Shortcuts: Initializing! Dec 07, 2020 07:55:51.759 [Javascript] INFO - Init: Stores all initialized. Dec 07, 2020 07:55:51.759 [Javascript] INFO - App: Boot complete in 276ms. Dec 07, 2020 07:55:51.910 [Javascript] WARNING - Animated: `useNativeDriver` is not supported because the native animated module is missing. Falling back to JS-based animation. To resolve this, add `RCTAnimation` module to this app, or remove `useNativeDriver`. More info: https://github.com/facebook/react-native/issues/11094#issuecomment-263240420 Dec 07, 2020 07:55:53.630 [Javascript] INFO - Auth: Requesting PIN. Dec 07, 2020 07:55:53.867 [Javascript] INFO - Auth: Got PIN response. Dec 07, 2020 07:55:56.738 [Javascript] INFO - Sync: Looking for incomplete items. Dec 07, 2020 07:55:57.010 [Javascript] INFO - ACCOUNT: Refreshing data. Dec 07, 2020 07:55:57.401 [Javascript] INFO - Auth: Done polling. Dec 07, 2020 07:55:57.401 [Javascript] INFO - DEVICE: Persisting devices. Dec 07, 2020 07:55:57.406 [Javascript] INFO - DEVICE: Loaded 0 devices. Dec 07, 2020 07:55:57.406 [Javascript] INFO - DEVICE: Initializing manager. Dec 07, 2020 07:55:57.407 [Javascript] INFO - DEVICE: Fetching latest provider list from cloud. Dec 07, 2020 07:55:57.408 [Javascript] INFO - DEVICE: Fetching latest list from cloud. Dec 07, 2020 07:55:57.408 [Javascript] INFO - DEVICE: Fetching latest cloud player list from https://sonos.plex.tv Dec 07, 2020 07:55:57.408 [Javascript] INFO - DEVICE: No previous data, waiting for cloud data. Dec 07, 2020 07:55:57.613 [Javascript] INFO - DEVICE: Fetched 6 devices from the cloud. Dec 07, 2020 07:56:00.316 [Javascript] WARNING - DEVICE: Error loading cloud players from plex.tv Request failed with status code 403 Dec 07, 2020 07:56:00.319 [Javascript] INFO - DEVICE: Persisting devices. Dec 07, 2020 07:56:00.320 [Javascript] INFO - DEVICE: Starting connection test. Dec 07, 2020 07:56:00.320 [Javascript] INFO - DEVICE: Looking for an active server in 1 total servers. Dec 07, 2020 07:56:00.320 [Javascript] INFO - DEVICE: Finding best connection for *SERVERNAME* *TOKEN*. Dec 07, 2020 07:56:00.321 [Javascript] INFO - HTTP: Issuing request to https://*IP*.*TOKEN*.plex.direct:32400/ Dec 07, 2020 07:56:00.321 [Javascript] INFO - HTTP: Issuing request to https://*IP*.*TOKEN*.plex.direct:32400/ Dec 07, 2020 07:56:00.322 [Javascript] INFO - HTTP: Issuing request to https://*IP*.*TOKEN*.plex.direct:32400/ Dec 07, 2020 07:56:00.433 [Javascript] WARNING - DEVICE: Server connection https://*IP*.*TOKEN*.plex.direct:32400 didn't work for *SERVERNAME*: getaddrinfo ENOTFOUND *IP*.*TOKEN*.plex.direct Dec 07, 2020 07:56:01.736 [Javascript] INFO - Player: Precaching next 15 tracks. Dec 07, 2020 07:56:15.325 [Javascript] WARNING - DEVICE: Server connection https://*IP*.*TOKEN*.plex.direct:32400 didn't work for *SERVERNAME*: timeout of 15000ms exceeded Dec 07, 2020 07:56:15.327 [Javascript] WARNING - DEVICE: Server connection https://*IP*.*TOKEN*.plex.direct:32400 didn't work for *SERVERNAME*: timeout of 15000ms exceeded Dec 07, 2020 07:56:15.328 [Javascript] INFO - DEVICE: Checking *SERVERNAME* for local HTTP connection. Dec 07, 2020 07:56:15.328 [Javascript] INFO - HTTP: Issuing request to http://*IP*:32400/identity Dec 07, 2020 07:56:15.328 [Javascript] INFO - HTTP: Issuing request to http://*IP*:32400/identity Dec 07, 2020 07:56:15.329 [Javascript] INFO - HTTP: Issuing request to http://*LOCAL IP*:32400/identity Dec 07, 2020 07:56:25.331 [Javascript] WARNING - DEVICE: Connection testing failed for *SERVERNAME* ``` I tried the last URL (http://_LOCAL IP_:32400/identity) in my Browser and I got the following response: ```auto ``` ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 7, 2020, 7:19am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/10 "2020-12-07T07:19:13Z")
please read the link i posted. all of those things must be true on your network. ---
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [December 7, 2020, 7:35am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/11 "2020-12-07T07:35:15Z")
I have read it. It says: > Note that the apps will only have trouble connecting if _all of the above_ holds true. Changing any one of these items should allow successful connections. and because I have set “Require Secure Connections” to “Preferred”, I thought it should work. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 7, 2020, 8:19am UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/12 "2020-12-07T08:19:49Z")
yeah, agreed. it’s hard to see what it’s trying from the logs, can you DM them to me unredacted, along with the IP of your device? any VPNs involved or anything else weird? ---
**Author:** ![lukifo](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@lukifo](https://forums.plex.tv/u/lukifo)\ **Post date:** [December 12, 2020, 1:32pm UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/13 "2020-12-12T13:32:31Z")
I figured it out. I had to set _Preferred network interface_ to a specific one instead of using all. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 12, 2020, 5:39pm UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/14 "2020-12-12T17:39:08Z")
Thanks for the update! Just so you know, plexamp works fine with HTTPS on LAN, you just need to make sure our DNS is working, per those tips. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 12, 2021, 5:39pm UTC](https://forums.plex.tv/t/cant-connect-to-server-with-plexamp/657351/15 "2021-03-12T17:39:16Z")
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