# Cant Connect
**URL:** https://forums.plex.tv/t/cant-connect/827940
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [January 23, 2023, 1:04pm UTC](https://forums.plex.tv/t/cant-connect/827940 "2023-01-23T13:04:40Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@TheShai1](https://forums.plex.tv/u/TheShai1)
#### Post date: [January 23, 2023, 1:04pm UTC](https://forums.plex.tv/t/cant-connect/827940/1 "2023-01-23T13:04:40Z")
My account here shows one screen name and when I log into the plex media server it shows a different screen name. When I log into Plex on my home server ALL my media has disappeared! Movies, Music, playlists everything! It shows a place to add media to the server with a “plus” button and when I click on it; absolutely nothing happens. So I lost all my media and I can’t add anymore (not like I want to start back over from scratch anyway). No libraries nothing. Not only that but for the last 4 days it wouldn’t even connect. No I haven’t changed router settings or got a new router.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [January 23, 2023, 1:32pm UTC](https://forums.plex.tv/t/cant-connect/827940/2 "2023-01-23T13:32:27Z")
> [@TheShai1](#):
>
> My account here shows one screen name and when I log into the plex media server it shows a different screen name.
This indicates that your server is probably connected to a different plex account than your clients (web browser etc.)
You need to rectify this.
(Don’t use “Login with Google”. Use the email address and your password. Which you should reset btw.)
Look at [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1)
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### Author:  [@TheShai1](https://forums.plex.tv/u/TheShai1)
#### Post date: [January 23, 2023, 1:37pm UTC](https://forums.plex.tv/t/cant-connect/827940/3 "2023-01-23T13:37:05Z")
I am using my email and not using login with google.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [January 23, 2023, 1:38pm UTC](https://forums.plex.tv/t/cant-connect/827940/4 "2023-01-23T13:38:15Z")
I am not saying that you do. It was just a little side note, warning you of a potential pitfall.
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### Author:  [@TheShai1](https://forums.plex.tv/u/TheShai1)
#### Post date: [January 23, 2023, 1:50pm UTC](https://forums.plex.tv/t/cant-connect/827940/5 "2023-01-23T13:50:52Z")
Got it. Any other suggestions to get my library back or do I have to start all back over from scratch? I don’t know why everything disappeared?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [January 23, 2023, 1:52pm UTC](https://forums.plex.tv/t/cant-connect/827940/6 "2023-01-23T13:52:09Z")
The linked procedure doesn’t affect your server data.
If there were libraries on this server before, they will be retained.
It only renews the assignment of the server to a plex user account.
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### Author:  [@TheShai1](https://forums.plex.tv/u/TheShai1)
#### Post date: [January 23, 2023, 1:56pm UTC](https://forums.plex.tv/t/cant-connect/827940/7 "2023-01-23T13:56:26Z")
I can try this when I get home
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### Author:  [@TheShai1](https://forums.plex.tv/u/TheShai1)
#### Post date: [January 26, 2023, 1:26pm UTC](https://forums.plex.tv/t/cant-connect/827940/8 "2023-01-26T13:26:05Z")
It worked! Only thing I lost was my music playlists. Thank you!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 26, 2023, 1:26pm UTC](https://forums.plex.tv/t/cant-connect/827940/9 "2023-04-26T13:26:35Z")
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