# Can't connecting on https://www.plex.tv/ **URL:** \ **Category:** General Discussions\ **Tags:** server-windows, android-tv\ **Created:** [January 23, 2023, 9:17am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930 "2023-01-23T09:17:50Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 9:17am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/1 "2023-01-23T09:17:50Z")
Hello. I had a problem after changing the Internet provider. When connecting to the site from a PC [https://www.plex.tv](https://www.plex.tv) / the PR\_CONNECT\_RESET\_ERROR error occurs If I connect via the android TV app, I can’t even go through the authorization page. Still I can connect to the page [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html) #!/ But some categories such as: Movies and TV series; Explore; Music; Are unavailable, and a message is displayed when you log in to them : There was an unexpected error Please visit our forums if you continue to experience problems My Internet provider has informed me that you may not be missing the ip addresses provided by them. [Plex Media Server Logs\_2023-01-23\_19-16-46.zip](https://forums.plex.tv/uploads/short-url/wf6Qe87gtpoXZuxIfLuKsZgl2Eh.zip) (534.7 KB) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 23, 2023, 10:02am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/2 "2023-01-23T10:02:06Z")
Did you get a new router, when you switched over to your new ISP? ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 10:04am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/3 "2023-01-23T10:04:47Z")
No, I didn’t change my router after changing ISP. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 23, 2023, 10:07am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/4 "2023-01-23T10:07:00Z")
Did you restart your router after switching ISPs? If not, do it now. Have you ever changed the default settings inside the router, particularly which DNS server to use? ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 10:14am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/5 "2023-01-23T10:14:39Z")
Thanks for helping. Of course, I rebooted the router. I did not change the router settings after changing the Internet provider. Getting DNS from a service provider: - Preferred DNS Server: 109.126.2.209 - Alternate DNS server: 109.126.2.208 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 23, 2023, 11:48am UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/6 "2023-01-23T11:48:17Z")
Try changing that to a custom value: 8.8.8.8 (that’s Google’s public DNS service which is usually very reliable and – most importantly – doesn’t try to steer you away from your actual target) ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 12:51pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/7 "2023-01-23T12:51:46Z")
Sorry for the wait. But unfortunately it didn’t work. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 23, 2023, 1:19pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/8 "2023-01-23T13:19:58Z")
Have you ever edited the `hosts` file on your server or did you ever use a VPN software? Did you verify that your server has precise date and time (and time zone) set? ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 1:23pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/9 "2023-01-23T13:23:05Z")
No, I never edited the HOSTS file, no VPN. The date and time are set correctly. ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 1:24pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/10 "2023-01-23T13:24:13Z")
The ISP reported that your resource does not pass the IP addresses that they provide. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 23, 2023, 1:27pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/11 "2023-01-23T13:27:36Z")
> [@mstol75](#): > > ISP reported that your resource does not pass the IP addresses that they provide. Sorry, I don’t understand what that is supposed to mean. > [@mstol75](#): > > no VPN. You certainly have a network adapter which has “VPN” in its name. `Jan 23, 2023 19:13:28.218 [1436] DEBUG - * 19 Radmin VPN {B085E182-9E74-4CF8-A9BB-53D8DF24E7AE} (26.25.121.124) (02-50-A8-21-E8-7D) (loopback: 0)` ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 1:39pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/12 "2023-01-23T13:39:37Z")
My ISP tried to set up a connection with you, but they did not succeed, because, as they believe that: “plex blocks the ip addresses that they assign to their users” Yes, indeed, sorry, I completely forgot about the LAN emulator that I used. I uninstalled the program, but it did not affect the connection to plex.tv ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 23, 2023, 1:45pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/13 "2023-01-23T13:45:32Z")
> [@mstol75](#): > > My ISP tried to set up a connection with you, but they did not succeed, because, as they believe that: “plex blocks the ip addresses that they assign to their users” Plex is not blocking anything, to my knowledge. Plex doesn’t assign IP addresses to their users. This is usually done by your own ISP. ---
**Author:** ![mstol75](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mstol75/32/297434_2.png) [@mstol75](https://forums.plex.tv/u/mstol75)\ **Post date:** [January 23, 2023, 1:47pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/14 "2023-01-23T13:47:31Z")
> [@OttoKerner](#): > > Plex is not blocking anything, to my knowledge. > Plex doesn’t assign IP addresses to their users. This is usually done by your own ISP. Thanks for the answer. I’ll pass it on to tech support. Thanks a lot for your attention. ---
**Author:** ![Comyn87](https://avatars.discourse-cdn.com/v4/letter/c/b782af/32.png) [@Comyn87](https://forums.plex.tv/u/Comyn87)\ **Post date:** [January 29, 2023, 3:26pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/15 "2023-01-29T15:26:46Z")
Had a similar problem yesterday. Was not able to log in or see the download-section on plex.tv. Did you flush your local DNS after your switched to the new provider? → cmd ipconfig /flushdns ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 29, 2023, 3:26pm UTC](https://forums.plex.tv/t/cant-connecting-on-https-www-plex-tv/827930/16 "2023-04-29T15:26:47Z")
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