# Can't control video while playing. Plexconnect throws exception. Please help! **URL:** \ **Category:** Apps & Creations\ **Created:** [September 28, 2013, 7:24pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619 "2013-09-28T19:24:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![cp124](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@cp124](https://forums.plex.tv/u/cp124)\ **Post date:** [September 28, 2013, 7:24pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/1 "2013-09-28T19:24:56Z")
So post the update to ATV 6.0 on my apple tv 3, i started having this problem where sometimes the video controls would not work, while watching any video. The progress bar would become white, and play/pause/forward etc become unavailable. I'm not sure what is happening, am running the latest build linked in the wiki (0.2 i think). Have pasted the plexconnect logs. There is an exception in there, but im not sure what its saying. Any help would be appreciated! Thanks a ton!      22:42:22 PlexConnect: \*\*\* 22:42:22 PlexConnect: PlexConnect 22:42:22 PlexConnect: Press CTRL-C to shut down. 22:42:22 PlexConnect: \*\*\* 22:42:22 PlexConnect: started: 22:42:22 22:42:22 PlexConnect: IP\_self: 10.0.0.100 22:42:22 DNSServer: started: 22:42:22 22:42:22 DNSServer: \*\*\* 22:42:22 DNSServer: DNSServer: Serving DNS on 10.0.0.100 port 53. 22:42:22 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 10.0 .0.100 22:42:22 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld .apple.com.edgesuite.net'] =\> 127.0.0.1 22:42:22 DNSServer: forward other to higher level DNS: 8.8.8.8 22:42:22 DNSServer: \*\*\* 22:42:22 WebServer: started: 22:42:22 22:42:22 WebServer: \*\*\* 22:42:22 WebServer: WebServer: Serving HTTP on 10.0.0.100 port 80. 22:42:22 WebServer: \*\*\* 22:42:22 PlexGDM: \*\*\* 22:42:22 PlexGDM: looking up Plex Media Server 22:42:22 PlexGDM: \*\*\* 22:42:22 WebServer: started: 22:42:22 22:42:22 WebServer: \*\*\* 22:42:22 WebServer: WebServer: Serving HTTPS on 10.0.0.100 port 443. 22:42:22 WebServer: \*\*\* 22:42:23 PlexGDM: servers discovered: 1 22:42:23 XMLConverter: PlexGDM - PMS: 10.0.0.100:32400 22:43:32 DNSServer: DNS request received! 22:43:32 DNSServer: Source: ('10.0.0.200', 57326) 22:43:32 DNSServer: Domain: atv.plexconnect 22:43:32 DNSServer: \*\*\*intercept request 22:43:32 DNSServer: -\> DNS response: 10.0.0.100 22:43:32 WebServer: serving .xml: / 22:43:32 ATVSettings: add section 007 22:43:32 PlexGDM: \*\*\* 22:43:32 PlexGDM: looking up Plex Media Server 22:43:32 PlexGDM: \*\*\* 22:43:33 PlexGDM: servers discovered: 1 22:43:33 XMLConverter: PlexGDM - PMS: 10.0.0.100:32400 22:43:33 WebServer: serving .xml: /library/metadata/2891/children 22:43:33 ATVSettings: add section C1MJGX2JDRHN 22:43:33 PlexGDM: \*\*\* 22:43:33 PlexGDM: looking up Plex Media Server 22:43:33 PlexGDM: \*\*\* 22:43:34 PlexGDM: servers discovered: 1 22:43:34 XMLConverter: PlexGDM - PMS: 10.0.0.100:32400 22:43:34 WebServer: serving .xml: / 22:43:34 WebServer: serving .xml: /library/metadata/2890/children 22:43:34 WebServer: serving .xml: / 22:43:34 WebServer: serving .xml: /library/sections/2/all ---------------------------------------- Exception happened during processing of request from ('10.0.0.200', 53405) Traceback (most recent call last):   File "C:\Python27\lib\SocketServer.py", line 295, in \_handle\_request\_noblock     self.process\_request(request, client\_address)   File "C:\Python27\lib\SocketServer.py", line 321, in process\_request     self.finish\_request(request, client\_address)   File "C:\Python27\lib\SocketServer.py", line 334, in finish\_request     self.RequestHandlerClass(request, client\_address, self)   File "C:\Python27\lib\SocketServer.py", line 651, in \_\_init\_\_     self.finish()   File "C:\Python27\lib\SocketServer.py", line 710, in finish     self.wfile.close()   File "C:\Python27\lib\socket.py", line 279, in close     self.flush()   File "C:\Python27\lib\socket.py", line 303, in flush     self.\_sock.sendall(view[write\_offset:write\_offset+buffer\_size]) error: [Errno 10053] An established connection was aborted by the software in yo ur host machine ---------------------------------------- 22:43:41 DNSServer: DNS request received! 22:43:41 DNSServer: Source: ('10.0.0.200', 53285) 22:43:41 DNSServer: Domain: trailers.apple.com 22:43:41 DNSServer: \*\*\*intercept request 22:43:41 DNSServer: -\> DNS response: 10.0.0.100 22:43:41 WebServer: serving application.js 22:43:42 WebServer: serving .xml: /PlexConnect.xml 22:43:42 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:43:42 WebServer: serving .xml: /library/sections 22:43:42 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:43:42 WebServer: serving .xml: /library/sections/2/recentlyAdded 22:43:43 WebServer: serving .xml: /library/sections/2/recentlyAdded 22:43:44 WebServer: serving .xml: /library/sections/2 22:43:44 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:43:44 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\updateXML.js 22:43:45 WebServer: serving .xml: /library/sections/2 22:43:45 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:43:46 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\scrobble.js 22:43:50 WebServer: serving .xml: /library/metadata/2892 22:43:50 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:43:50 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\selectAudioAndS ubs.js 22:44:04 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\selectAudioAndS ubs.js 22:44:05 WebServer: serving .xml: /library/metadata/2892 22:44:06 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:44:06 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\selectAudioAndS ubs.js 22:47:07 DNSServer: DNS request received! 22:47:07 DNSServer: Source: ('10.0.0.200', 62300) 22:47:07 DNSServer: Domain: atv.plexconnect 22:47:07 DNSServer: \*\*\*intercept request 22:47:07 DNSServer: -\> DNS response: 10.0.0.100 22:47:07 WebServer: serving .xml: /library/sections/2 22:47:07 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 22:47:07 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\updateXML.js 22:47:07 WebServer: serving .xml: /library/sections/2 22:48:32 DNSServer: DNS request received! 22:48:32 DNSServer: Source: ('10.0.0.200', 62051) 22:48:32 DNSServer: Domain: a3.mzstatic.com 22:48:32 DNSServer: \*\*\*forward request 22:48:32 DNSServer: -\> DNS response from higher level 23:32:36 DNSServer: DNS request received! 23:32:36 DNSServer: Source: ('10.0.0.200', 52553) 23:32:36 DNSServer: Domain: trailers.apple.com 23:32:36 DNSServer: \*\*\*intercept request 23:32:36 DNSServer: -\> DNS response: 10.0.0.100 23:32:36 WebServer: serving application.js 23:32:36 DNSServer: DNS request received! 23:32:36 DNSServer: Source: ('10.0.0.200', 59917) 23:32:36 DNSServer: Domain: atv.plexconnect 23:32:36 DNSServer: \*\*\*intercept request 23:32:36 DNSServer: -\> DNS response: 10.0.0.100 23:32:36 WebServer: serving .xml: /PlexConnect.xml 23:32:36 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 23:32:36 WebServer: serving .xml: /library/sections 23:32:36 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 23:32:37 WebServer: serving .xml: /library/sections/1/recentlyAdded 23:32:44 WebServer: serving .xml: /library/sections/2/recentlyAdded 23:32:44 WebServer: serving .xml: /library/sections/2 23:32:44 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 23:32:44 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\updateXML.js 23:32:44 WebServer: serving .xml: /library/sections/2 23:32:45 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 23:32:46 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\scrobble.js 23:32:49 WebServer: serving .xml: /library/metadata/2892 23:32:49 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 23:32:49 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\selectAudioAndS ubs.js 23:32:52 WebServer: serving .xml: /library/metadata/2892 23:33:53 DNSServer: DNS request received! 23:33:53 DNSServer: Source: ('10.0.0.200', 51302) 23:33:53 DNSServer: Domain: atv.plexconnect 23:33:53 DNSServer: \*\*\*intercept request 23:33:53 DNSServer: -\> DNS response: 10.0.0.100 23:34:00 WebServer: serving .xml: /library/metadata/2892 23:34:00 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 23:34:01 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\selectAudioAndS ubs.js 23:34:03 WebServer: serving .xml: /library/metadata/2892 00:07:00 DNSServer: DNS request received! 00:07:00 DNSServer: Source: ('10.0.0.200', 63905) 00:07:00 DNSServer: Domain: atv.plexconnect 00:07:00 DNSServer: \*\*\*intercept request 00:07:00 DNSServer: -\> DNS response: 10.0.0.100 00:07:00 WebServer: serving .xml: /library/metadata/2892 00:07:01 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\utils.js 00:07:01 WebServer: serving  C:\PlexConnect-master 2.0\assets\js\selectAudioAndS ubs.js   ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 28, 2013, 7:34pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/2 "2013-09-28T19:34:03Z")
Upgrade to the newest github version. This has been fixed by Roidy. ---
**Author:** ![roidy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roidy/32/128627_2.png) [@roidy](https://forums.plex.tv/u/roidy)\ **Post date:** [September 28, 2013, 7:42pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/3 "2013-09-28T19:42:35Z")
> This has been fixed by Roidy.   Has it? When did I do that?    Edit:-   Wait I think there is some confusion, if you're referring to this commit:-   [Fix for NavBars in iOS 6](https://github.com/iBaa/PlexConnect/commit/d8e0fd1a067e884c6506842a24b3043170988993) Then no, it's not fixed. That commit fixes a problem with the "All" / "On Deck" ....  Navigation Bars at the top of each section. In iOS 6 there was a problem with the NavBar disappearing when the xml was reloaded :( The "Progress Bar" problem is nothing to do with that commit.   ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 28, 2013, 8:49pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/4 "2013-09-28T20:49:11Z")
Yeah, I mistook that for the nav bar fix. ---
**Author:** ![cp124](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@cp124](https://forums.plex.tv/u/cp124)\ **Post date:** [September 28, 2013, 9:10pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/5 "2013-09-28T21:10:53Z")
Lol. So is this something new? Any clue if anyone else is experiencing this as well?  ---
**Author:** ![elmerfreak](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elmerfreak/32/82784_2.png) [@elmerfreak](https://forums.plex.tv/u/elmerfreak)\ **Post date:** [September 28, 2013, 11:51pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/6 "2013-09-28T23:51:05Z")
same here! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 29, 2013, 1:59am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/7 "2013-09-29T01:59:04Z")
[http://forums.plexapp.com/index.php/topic/81253-progress-seek-bar-issue-after-ios6-update/#entry468631](http://forums.plexapp.com/index.php/topic/81253-progress-seek-bar-issue-after-ios6-update/#entry468631) ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [September 29, 2013, 6:46am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/8 "2013-09-29T06:46:18Z")
> same here! White progress bar or python exception? I don't see a good connection of the two at this point... ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [November 11, 2013, 9:06pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/9 "2013-11-11T21:06:47Z")
Was anyone able to fix this problem? I experience the same issue. Can't pause/resume movies, so i have to go back to the overview to pause it and often it forgets the position when i try to start the movie again. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 12, 2013, 6:38am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/10 "2013-11-12T06:38:44Z")
What? \>\>White progress bar or python exception? ---
**Author:** ![alias\_rex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alias_rex/32/887_2.png) [@alias\_rex](https://forums.plex.tv/u/alias_rex)\ **Post date:** [November 13, 2013, 12:21am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/11 "2013-11-13T00:21:17Z")
Same thing occasionally happens to me. Apple TV 2 (version 6.0.1). I get a white progress bar. Just looked at some of my PlexConnect files. The permissions on some of them have changed. For instance, both Settings.cfg and ATVSettings.cfg are owned by root, but they used to be owned by the home user. All the .pyc files are also owned by root. Shouldn’t they all be owned by the user of the account where the PlexConnect folder resides? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 13, 2013, 9:03am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/12 "2013-11-13T09:03:58Z")
The cfg files will be owned by root as you started PLexConnect with a "sudo". The ownership for the other files most likely depend on the way you do the github update... ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [November 16, 2013, 8:43am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/13 "2013-11-16T08:43:20Z")
For me it is white progress bar too ---
**Author:** ![FreakNL](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/freaknl/32/106953_2.png) [@FreakNL](https://forums.plex.tv/u/FreakNL)\ **Post date:** [November 21, 2013, 11:00pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/14 "2013-11-21T23:00:22Z")
Damn, upgraded to 6.0.2, regret it already. Same white bar issue :( ---
**Author:** ![FreakNL](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/freaknl/32/106953_2.png) [@FreakNL](https://forums.plex.tv/u/FreakNL)\ **Post date:** [November 22, 2013, 5:34pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/15 "2013-11-22T17:34:22Z")
Okay, setting the default subtitle language in the ATV settings (not PlexConnect settings) to none fixed my issue. Weird.... ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 22, 2013, 5:57pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/16 "2013-11-22T17:57:19Z")
> [@](#): > > Okay, setting the default subtitle language in the ATV settings (not PlexConnect settings) to none fixed my issue. >   > Weird…   are you still able to select subs in plexconnect? ---
**Author:** ![FreakNL](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/freaknl/32/106953_2.png) [@FreakNL](https://forums.plex.tv/u/FreakNL)\ **Post date:** [November 22, 2013, 6:02pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/17 "2013-11-22T18:02:38Z")
On the road now, gonna check for you tonight. I think the answer is yes though… ---
**Author:** ![FreakNL](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/freaknl/32/106953_2.png) [@FreakNL](https://forums.plex.tv/u/FreakNL)\ **Post date:** [November 23, 2013, 11:41pm UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/18 "2013-11-23T23:41:36Z")
No problem selecting subtitles. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 24, 2013, 8:43am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/19 "2013-11-24T08:43:50Z")
Even on files with dolby digital audio? Anyone else able to confirm that this solves the issue for them? ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [November 24, 2013, 9:38am UTC](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619/20 "2013-11-24T09:38:51Z")
> Okay, setting the default subtitle language in the ATV settings (not PlexConnect settings) to none fixed my issue. > > Weird.... So far this seemed to solve it for me too. Thanks a lot man. If i experience it again, i'll let you know. [Next page](https://forums.plex.tv/t/cant-control-video-while-playing-plexconnect-throws-exception-please-help/43619.md?page=2)