# Can't download to Android device
**URL:** https://forums.plex.tv/t/cant-download-to-android-device/826338
**Category:** General Discussions
**Tags:** server-synology, android-mobile-legacy, downloads
**Created:** [January 10, 2023, 8:08pm UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338 "2023-01-10T20:08:16Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@bruceedmond](https://forums.plex.tv/u/bruceedmond)
#### Post date: [January 10, 2023, 8:08pm UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/1 "2023-01-10T20:08:16Z")
Can you point me in the right direction. I’m trying to download content from my Plex server onto my son’s Android tablet. but I always get “There was an error downloading this file. Swipe to remove or tap to retry”.
In early 2022 I managed to download all his content at a reduced quality. Worked fine.
Then all the downloads disappeared and I can no longer download.
I am a Plex Pass user.
Synology NAS - version 1.30.0.6442.6000
Android tablet - version 9.13.1.37459 (39e89c99)
I’ve tried this on various android tablets I have the latest one running Android 13.
I’m struggling to follow the conversations on the support forums. All very technical.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 10, 2023, 10:35pm UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/2 "2023-01-10T22:35:01Z")
Please reproduce and provide the [android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) and the [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
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### Author:  [@bruceedmond](https://forums.plex.tv/u/bruceedmond)
#### Post date: [January 11, 2023, 9:49pm UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/3 "2023-01-11T21:49:11Z")
[plex-log-bruceedmond.zip](https://forums.plex.tv/uploads/short-url/rqAxYkuOTl48QAf2MB5pQgFoUbG.zip) (489.1 KB)
[Plex Media Server Logs\_2023-01-11\_21-47-24.zip](https://forums.plex.tv/uploads/short-url/4Akbb1ac0tEAP0Y04IFyl1Mjtsp.zip) (5.1 MB)
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 12, 2023, 6:55am UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/4 "2023-01-12T06:55:27Z")
I see an error. Looks like you are trying to save to external storage (i.e. the sd card). That correct? Might be having issues writing to that card. Are you able to save anything else to that card outside of Plex? Have you tried Downloading something to the internal storage just to check?
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### Author:  [@bruceedmond](https://forums.plex.tv/u/bruceedmond)
#### Post date: [January 12, 2023, 8:20am UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/5 "2023-01-12T08:20:36Z")
I’ve copied a file from the internal storage to the SD file so it’s allowing me to write to the card.
I’ve also change the storage location in Plex to internal storage and tried a download. Same error.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 12, 2023, 8:24am UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/6 "2023-01-12T08:24:53Z")
Ok, thanks. The other possibility for that error is that the app is not getting any data from your server so it’s just timing out not writing anything. I’ll keep reviewing your logs to see if I can spot anything useful to help diagnose the cause.
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### Author:  [@bruceedmond](https://forums.plex.tv/u/bruceedmond)
#### Post date: [January 12, 2023, 8:52am UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/7 "2023-01-12T08:52:39Z")
Thanks for that. Re the timeout, the it’s only trying for 2-3 seconds before the error appears so it’s not trying very long.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [January 12, 2023, 10:44am UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/8 "2023-01-12T10:44:39Z")
The Android app contains a workaround for the “DNS rebinding protection” issue, but only when streaming.
Downloads on the other hand still are failing if your router is (mis-)applying this protection.
See if you can disable it. [https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections#toc-4](https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections#toc-4)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 12, 2023, 10:45am UTC](https://forums.plex.tv/t/cant-download-to-android-device/826338/9 "2023-04-12T10:45:37Z")
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