# Can't enable Remote Access **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [October 2, 2020, 2:14pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061 "2020-10-02T14:14:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![deathwalker80](https://avatars.discourse-cdn.com/v4/letter/d/c4cdca/32.png) [@deathwalker80](https://forums.plex.tv/u/deathwalker80)\ **Post date:** [October 2, 2020, 2:14pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/1 "2020-10-02T14:14:58Z")
Server Version#: 1.20.1.3252 Player Version#: 4.34.4 Server was up&running from few month, after an update of ubuntu server and a reboot the remore access doesn’t work, i’ve made the nat rule on my firewall (pfsense), and the port result open from outside, but i can connect to the server only in not safe mode, how i can solve my problem? I have to disable safe connection, only with this setting disable i can reach the server from outside, but not from apps like plexamp and plex for android. @chuckpa i’ve seen the problem on my log “CERT: Could not fetch certificate from the cloud: 404” Maybe i need refreshed certificate or cleared? ---
**Author:** ![deathwalker80](https://avatars.discourse-cdn.com/v4/letter/d/c4cdca/32.png) [@deathwalker80](https://forums.plex.tv/u/deathwalker80)\ **Post date:** [October 2, 2020, 2:40pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/2 "2020-10-02T14:40:02Z")
@chuckpa here the log Oct 02, 2020 16:37:51.844 [0x7f742bfff700] Attenzione — NAT: PMP, timed out waiting for response. Oct 02, 2020 16:37:51.858 [0x7f742bfff700] Errore — Error issuing curl\_easy\_perform(handle): 60 Oct 02, 2020 16:37:51.858 [0x7f742bfff700] Attenzione — HTTP error requesting GET [https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:45633/identity](https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:45633/identity) (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct’) Oct 02, 2020 16:37:52.283 [0x7f740cff9700] Attenzione — NAT: PMP, timed out waiting for response. Oct 02, 2020 16:37:52.295 [0x7f740cff9700] Errore — Error issuing curl\_easy\_perform(handle): 60 Oct 02, 2020 16:37:52.295 [0x7f740cff9700] Attenzione — HTTP error requesting GET [https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:45633/identity](https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:45633/identity) (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct’) Oct 02, 2020 16:38:07.087 [0x7f73f17fa700] Errore — SSDP: Error parsing device schema for [http://192.168.2.61:49153/description0.xml](http://192.168.2.61:49153/description0.xml) Oct 02, 2020 16:38:37.167 [0x7f73f17fa700] Errore — SSDP: Error parsing device schema for [http://192.168.2.61:49153/description0.xml](http://192.168.2.61:49153/description0.xml) Oct 02, 2020 16:38:37.599 [0x7f740d7fa700] Attenzione — MyPlex: attempted a reachability check but we’re not yet mapped. Oct 02, 2020 16:38:37.631 [0x7f7429ffb700] Attenzione — MyPlex: attempted a reachability check but we’re not yet mapped. Oct 02, 2020 16:38:52.415 [0x7f742affd700] Attenzione — NAT: PMP, timed out waiting for response. Oct 02, 2020 16:38:52.427 [0x7f742affd700] Errore — Error issuing curl\_easy\_perform(handle): 60 Oct 02, 2020 16:38:52.427 [0x7f742affd700] Attenzione — HTTP error requesting GET [https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:32400/identity](https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:32400/identity) (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct’) Oct 02, 2020 16:38:53.083 [0x7f73c97fa700] Attenzione — NAT: PMP, timed out waiting for response. Oct 02, 2020 16:38:53.093 [0x7f73c97fa700] Errore — Error issuing curl\_easy\_perform(handle): 60 Oct 02, 2020 16:38:53.093 [0x7f73c97fa700] Attenzione — HTTP error requesting GET [https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:32400/identity](https://82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct:32400/identity) (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘82-54-127-184.8cb4ffd2eb74403f8d05d4d414a2113b.plex.direct’) ---
**Author:** ![sguilly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sguilly/32/82549_2.png) [@sguilly](https://forums.plex.tv/u/sguilly)\ **Post date:** [October 2, 2020, 9:53pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/3 "2020-10-02T21:53:48Z")
I have an issue also with remote access post this latest update. for me its running on Windows 10. Remote access working fine for years, the a couple of friends complained the couldnt access Plex. On checking the remote access it was showing red, disabling and enabling it would go green for 10 sec then switch back to red, no remote access. I tried disabling my UPnP on the router, manually set the port forwarding and set the port manually. Still the same issues, strangely he can connect via their browser, but their Roku is failing. For me on my internal network my Rasplex (Pi) devices are failing, but the Samsung TV app is fine, as is browser access. Will be rolling back to see if it addresses the issue. ---
**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\ **Post date:** [October 2, 2020, 10:03pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/4 "2020-10-02T22:03:11Z")
hola llevo 4 o 5 dias que no me funciona el acceso remoto alguien me puede ayudar?? gracias ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2020, 10:15pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/5 "2020-10-02T22:15:22Z")
@deathwalker80 Which server please ? (One appears dead) ---
**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\ **Post date:** [October 2, 2020, 10:19pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/6 "2020-10-02T22:19:45Z")
como miro eso?? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2020, 10:20pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/7 "2020-10-02T22:20:49Z")
Sukopro Please restart the server. Wait 2 minutes Now download the logs ZIP file Attach please. I will look and see if you have the certificate error or something else. ---
**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\ **Post date:** [October 2, 2020, 10:22pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/8 "2020-10-02T22:22:18Z")
ya lo he reiniciado y me descargado el zip donde meto el archivo que ai?? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2020, 10:23pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/9 "2020-10-02T22:23:15Z")
Drag the ZIP file into this Reply window. Allow it to upload completely. Now click “Reply” ---
**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\ **Post date:** [October 2, 2020, 10:25pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/10 "2020-10-02T22:25:55Z")
[Plex Media Server Databases\_2020-10-02\_23-28-28.zip](https://forums.plex.tv/uploads/short-url/5GD9RX9TIXVYctJJxY4XNFzrPOW.zip) (28.2 MB) ---
**Author:** ![Devill819](https://avatars.discourse-cdn.com/v4/letter/d/71e660/32.png) [@Devill819](https://forums.plex.tv/u/Devill819)\ **Post date:** [October 2, 2020, 10:32pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/11 "2020-10-02T22:32:07Z")
I’ve got a similar issue on Windows, since restarting my server a couple nights ago, remote access just won’t work. I opened a separate thread, but if I should close that and track here, let me know. Thanks! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2020, 10:34pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/12 "2020-10-02T22:34:25Z")
@Sukopro ![Screenshot from 2020-10-02 18-33-06](https://global.discourse-cdn.com/plex/original/3X/1/b/1bc2b2b3fd5757bfaa2428bdaa2d42f7ce79ada5.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2020, 10:35pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/13 "2020-10-02T22:35:33Z")
@Devill819 Have you examined the logs? Do they show a `404` error while attempting to obtain a certificate? If so, please join us here. > [@Unable to fetch certficate from cloud](https://forums.plex.tv/t/unable-to-fetch-certficate-from-cloud/638081/): > > Server Version#: v1.20.2.3370-b1b651549 Suddenly I am unable to connect to my PMS over TLS. Falling back to http works. When the server starts, I see the following message in the logs: ERROR - CERT: Could not fetch certificate from the cloud: 404 I have tried signing out of PMS and back in, but the result is the same. I believe this issue started today. Anyone ever see anything like this before? Any help would be greatly appreciated. ---
**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\ **Post date:** [October 2, 2020, 10:35pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/14 "2020-10-02T22:35:47Z")
[Plex Media Server Logs\_2020-10-03\_00-34-50.zip](https://forums.plex.tv/uploads/short-url/sboIv6zB5X6PMQPLQFs7rDFPqW7.zip) (6.4 MB) perdon soy un poco noob ---
**Author:** ![Devill819](https://avatars.discourse-cdn.com/v4/letter/d/71e660/32.png) [@Devill819](https://forums.plex.tv/u/Devill819)\ **Post date:** [October 2, 2020, 10:51pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/15 "2020-10-02T22:51:10Z")
@ChuckPa, I’m new to troubleshooting on Plex, been pretty steady so far. Is there a quick way to get a clean error log? Or should I just download the log that’s currently there to review? ---
**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\ **Post date:** [October 2, 2020, 10:57pm UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/16 "2020-10-02T22:57:02Z")
chuckpa tengo que hacer algo mas o sigo esperando? ---
**Author:** ![R2D2\_Lib](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/r2d2_lib/32/273069_2.png) [@R2D2\_Lib](https://forums.plex.tv/u/R2D2_Lib)\ **Post date:** [October 3, 2020, 2:18am UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/17 "2020-10-03T02:18:55Z")
I started having problem as well over the last 2 days. What do you need to check to see if I am having similar problems to everyone else? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 3, 2020, 2:43am UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/18 "2020-10-03T02:43:15Z")
@R2D2_Lib The best way to help us figure it out is: 1. Settings - Server - General - Show Advanced a. DEBUG logging ON b, VERBOSE logging OFF 2. Save 3. Restart PMS 4. Wait 1 minute 5. Download the logs 6. Attach the ZIP file here ---
**Author:** ![R2D2\_Lib](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/r2d2_lib/32/273069_2.png) [@R2D2\_Lib](https://forums.plex.tv/u/R2D2_Lib)\ **Post date:** [October 3, 2020, 2:51am UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/19 "2020-10-03T02:51:24Z")
Ok I just did the steps outlined. Attached my logs. [R2D2\_Lib\_Plex Media Server Logs\_2020-10-02\_22-49-10.zip](https://forums.plex.tv/uploads/short-url/pcM2NNTRjNvMfl7H0I2AOcb0jVm.zip) (1.5 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 3, 2020, 3:18am UTC](https://forums.plex.tv/t/cant-enable-remote-access/639061/20 "2020-10-03T03:18:36Z")
Thanks for the logs. There is no clear error regarding the certificate but also no clear success. It’s using the intermediate certificate. It can’t establish itself (Map to a specific IP address) with Plex.tv therefore it won’t enable Remote Access ```auto Oct 02, 2020 22:47:06.587 [2924] DEBUG - MyPlex: async reachability check - current mapped state: 'Not Mapped'. Oct 02, 2020 22:47:06.587 [2924] WARN - MyPlex: attempted a reachability check but we're not yet mapped. Oct 02, 2020 22:47:06.588 [2924] DEBUG - EventSource: Successfully connected to 172.105.97.53. Oct 02, 2020 22:47:06.837 [2568] DEBUG - HTTP 200 response from GET https://plex.tv/api/v2/server/webhooks?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx Oct 02, 2020 22:47:06.893 [11936] DEBUG - NetworkServiceBrowser: SERVER arrived: 192.168.1.187 (R2D2) ``` I’ve reset the certificate to see if this is another manifestation of the same problem we’re seeing in Linux. Please restart the server and advise. [Next page](https://forums.plex.tv/t/cant-enable-remote-access/639061.md?page=2)