# Cant find library

**URL:** <https://forums.plex.tv/t/cant-find-library/864169>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [December 27, 2023, 10:14am UTC](https://forums.plex.tv/t/cant-find-library/864169 "2023-12-27T10:14:09Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![seanlydon](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@seanlydon](https://forums.plex.tv/u/seanlydon)\
**Post date:** [December 27, 2023, 10:14am UTC](https://forums.plex.tv/t/cant-find-library/864169/1 "2023-12-27T10:14:10Z")

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Plex doesnt recognize a library.  
Tried stopping the service, deleting the folder files and registry.  
What am i doing wrong?  
Server Version#:1.40.0.7775-456fbaf97  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [December 27, 2023, 1:38pm UTC](https://forums.plex.tv/t/cant-find-library/864169/2 "2023-12-27T13:38:50Z")

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What do you mean by „it’s not recognizing a library“?

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**Author:** ![seanlydon](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@seanlydon](https://forums.plex.tv/u/seanlydon)\
**Post date:** [December 27, 2023, 2:43pm UTC](https://forums.plex.tv/t/cant-find-library/864169/3 "2023-12-27T14:43:48Z")

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I had a library on my computer of movies and music when I first installed it, but didn’t use it. when i replaced my tv, I wanted to use Plex to share it, and upgraded to the ful version, and now the library is gone. The files are still there on the drive, but I can’t see a way to tell plex where it is. It asks me to download plex server, but its already running.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [December 27, 2023, 2:55pm UTC](https://forums.plex.tv/t/cant-find-library/864169/4 "2023-12-27T14:55:28Z")

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Could it be you originally used a different Plex account when you set up the server?  
Do you get the same results when opening [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) from the machine hosting your Plex Media Server (or http://[PMS IP]:32400/web if it’s running on the NAS or a different machine inside your home network).

[https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)

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**Author:** ![seanlydon](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@seanlydon](https://forums.plex.tv/u/seanlydon)\
**Post date:** [December 27, 2023, 3:13pm UTC](https://forums.plex.tv/t/cant-find-library/864169/5 "2023-12-27T15:13:43Z")

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Same account. I get the same results from [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web)

 ![perplexed.PNG](https://global.discourse-cdn.com/plex/original/4X/7/d/c/7dcb44d729de5d73becbad92dfe85ebb5ce606b3.jpeg)

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<div class="post-metadata">

**Author:** ![seanlydon](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@seanlydon](https://forums.plex.tv/u/seanlydon)\
**Post date:** [December 28, 2023, 2:38pm UTC](https://forums.plex.tv/t/cant-find-library/864169/6 "2023-12-28T14:38:11Z")

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I can see that plex media server is running, but Plex can’t see the instance.

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**Author:** ![seanlydon](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@seanlydon](https://forums.plex.tv/u/seanlydon)\
**Post date:** [December 28, 2023, 2:42pm UTC](https://forums.plex.tv/t/cant-find-library/864169/7 "2023-12-28T14:42:02Z")

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I found that plex media server is using a very old email  
Computer\HKEY\_CURRENT\_USER\SOFTWARE\Plex, Inc.\Plex Media Server. Can I log out of that and log in with my new one?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [December 28, 2023, 3:05pm UTC](https://forums.plex.tv/t/cant-find-library/864169/8 "2023-12-28T15:05:12Z")

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See the link above (why am I locked out and how to get back in)

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<div class="post-metadata">

**Author:** ![seanlydon](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@seanlydon](https://forums.plex.tv/u/seanlydon)\
**Post date:** [December 28, 2023, 3:44pm UTC](https://forums.plex.tv/t/cant-find-library/864169/9 "2023-12-28T15:44:31Z")

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Computer\HKEY\_CURRENT\_USER\SOFTWARE\Plex, Inc.\Plex Media Server was where the problem was. Clearing that seems to have fixed it. Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 27, 2024, 3:44pm UTC](https://forums.plex.tv/t/cant-find-library/864169/10 "2024-03-27T15:44:51Z")

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