# Can't find my library on server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 10, 2025, 11:49pm UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735 "2025-09-10T23:49:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![kimserritslev](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kimserritslev](https://forums.plex.tv/u/kimserritslev)\ **Post date:** [September 10, 2025, 11:49pm UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/1 "2025-09-10T23:49:41Z")
Server Version#: ?? Player Version#: ?? \ Since plex in a recent mail asked users to change password - which I did - I lost connection to my synology server. In the plex-app on my iphone It says: kimnas offline. How do I solve this problem? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 11, 2025, 12:04am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/2 "2025-09-11T00:04:15Z")
DSM Version? 6? 7? ---
**Author:** ![kimserritslev](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kimserritslev](https://forums.plex.tv/u/kimserritslev)\ **Post date:** [September 11, 2025, 12:04am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/3 "2025-09-11T00:04:52Z")
7 … the newest ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 11, 2025, 12:08am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/4 "2025-09-11T00:08:56Z")
1. [https://downloads.plex.tv](https://downloads.plex.tv) – Download the latest build for your machine 2. Package Center – Uninstall PMS – Use the KEEP (first button) option 3. Package Center – Manual Install – Give it the SPK file you just downloaded – Next we’ll use the Plex Claim Token method to reclaim the server as it installs I have all the screenshots and instructions here again to help guide. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/39): > > FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B… ---
**Author:** ![kimserritslev](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kimserritslev](https://forums.plex.tv/u/kimserritslev)\ **Post date:** [September 11, 2025, 12:14am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/5 "2025-09-11T00:14:18Z")
It’s beyond my pc / synology /plex knowledge. I have to wait until next week where I can ask a friend to help me with this. Unfortunately I don’t have any ideas of what this means ---
**Author:** ![kimserritslev](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kimserritslev](https://forums.plex.tv/u/kimserritslev)\ **Post date:** [September 11, 2025, 12:15am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/6 "2025-09-11T00:15:52Z")
What is a PMS and a SPK file? And what is “The plex claim token method”??? You see…. I got problems. Damn… I should never had change that password ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 11, 2025, 12:35am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/7 "2025-09-11T00:35:31Z")
@kimserritslev From what I can see, 1. You have a DS218+ 2. You do have Plex installed on it, Right? How did you setup Plex on it? Do you remember? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 11, 2025, 4:01am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/8 "2025-09-11T04:01:41Z")
@kimserritslev PMS = Plex Media Server SPK = When installing an application on a Synology NAS, the file that is uploaded to the NAS ends in .spk. It is somewhat analogous to a .exe file used to install applications on a Windows PC. Please verify the exact version of DSM on your NAS. - Login to the NAS. Double click on the Synology Control Panel and choose Info Center. - The DSM version is listed on the Info tab. - For example, the version on my NAS is DSM 7.2.2-72806 Update 4 Please verify the version of Plex Media Server installed on your NAS. - Open Synology Package Center, choose Installed, and find Plex Media Server. - Do not click on Open or Run. - Instead, click on the Plex Media Server icon. This will display additional information, including the installed version of Plex Media Server. - For example, my NAS shows `Installed version: 1.42.1.10060-720010060`. What happened and how to fix it When you changed your Plex account password it unclaimed your server, i.e., removed it from your account. You did not do anything wrong. That is how Plex works. You need to re-claim the server, which will reconnect it to your Plex account. The process provided by ChuckPa is straightforward. Basically, you uninstall, then re-install, Plex Media Server on the NAS. During the re-install, you paste a code from [https://plex.tv/claim](https://plex.tv/claim) into one of the windows when prompted. If successful, you will see a pop-up window displaying “PlexMediaServer successfully claimed by \.” The FAQ contains screenshots of the process. Look it over and reply back with any questions. ---
**Author:** ![kimserritslev](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kimserritslev](https://forums.plex.tv/u/kimserritslev)\ **Post date:** [September 11, 2025, 11:48am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/9 "2025-09-11T11:48:31Z")
Thanks to you all guys for helping me ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 10, 2025, 11:49am UTC](https://forums.plex.tv/t/cant-find-my-library-on-server/930735/10 "2025-12-10T11:49:22Z")
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