# Can''t Find my media **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, server-synology\ **Created:** [May 7, 2022, 2:01pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898 "2022-05-07T14:01:01Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jeffveldstra](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@jeffveldstra](https://forums.plex.tv/u/jeffveldstra)\ **Post date:** [May 7, 2022, 2:01pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/1 "2022-05-07T14:01:01Z")
Server Version#: windows 10 Player Version#: 4.80.0 I turned Plex on today to watch and found that all my media including friends was offline. Couldn’t get it to reconnect so I signed out of mine now I can’t get my media to show back up or add a library, can’t find the add library. I do see my friends libraries show back up when I logged back in. I went and checked my synology and it is still running. I don’t see where to add my library back to Plex as that is really the problem. I don’t see the add button. Am I missing something. I am signed into Plex and have a lifetime license but can’t see my media anymore just my buddies ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 7, 2022, 2:04pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/2 "2022-05-07T14:04:10Z")
Sounds like you might have unlinked your server from your account. This can e.g. happen if you change your password and select the option to sign-out all devices. You should still be able to access your server using its local IP address from within the same subnet: ```nohighlight http://[Syno IP address]:32400/web ``` If the server is indeed no longer linked to your account… check out `Settings` \> `[Server Name]` \> `General` – there should be an option to sign-in on that settings page. ---
**Author:** ![PURSANGARAB](https://avatars.discourse-cdn.com/v4/letter/p/c89c15/32.png) [@PURSANGARAB](https://forums.plex.tv/u/PURSANGARAB)\ **Post date:** [May 7, 2022, 4:17pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/3 "2022-05-07T16:17:17Z")
I can’t find mine either. I’m fighting with Plex for many years so far. I’ve got in contact with Help teams several times in the past. I think the question is that Plex keeps you always occupied, one problem afterr another an d that is it, you needn’t to access to your media nor to Plex TV Channels because you have always something to be fixed. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 7, 2022, 4:28pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/4 "2022-05-07T16:28:02Z")
Sorry if that’s your experience. I’ve been running my server for 5+ years without such issues. That doesn’t mean it can’t happen (as you shared your experience) – though it seems if you keep running into such problems over and over, there might be a more fundamental problem with your setup. ---
**Author:** ![PURSANGARAB](https://avatars.discourse-cdn.com/v4/letter/p/c89c15/32.png) [@PURSANGARAB](https://forums.plex.tv/u/PURSANGARAB)\ **Post date:** [May 7, 2022, 4:44pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/5 "2022-05-07T16:44:39Z")
That means you’re smarter than me… And also than a lot of people which are crowding the forums! ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [May 7, 2022, 6:09pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/6 "2022-05-07T18:09:15Z")
Since you tagged this as a windows server issue, on the computer that has plex please visit: [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) and tell us what you see. ---
**Author:** ![thomas\_5247](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@thomas\_5247](https://forums.plex.tv/u/thomas_5247)\ **Post date:** [May 8, 2022, 1:19pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/7 "2022-05-08T13:19:54Z")
I’m facing a similar issue with PMS running on Linux. While I can connect to > [@tom80H](#): > > `http://[Syno IP address]:32400/web` selection > [@tom80H](#): > > check out `Settings` \> `[Server Name]` \> `General` is simply not available, instead on the home page under `+ Your Media` I’m getting presented with the option to _Add your media to Plex_. How is it possible that I’m able to connect to my PMS instance but then the Plex web app severed from this very same PMS instance thinks I don’t have PMS installed yet? ---
**Author:** ![thomas\_5247](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@thomas\_5247](https://forums.plex.tv/u/thomas_5247)\ **Post date:** [May 8, 2022, 1:39pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/8 "2022-05-08T13:39:07Z")
BTW, also followed the steps outlined [here](https://forums.plex.tv/t/linux-tips/276247/21) without any success. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 8, 2022, 2:17pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/9 "2022-05-08T14:17:00Z")
Maybe this one will be more effective for you > **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)** > > In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and... ---
**Author:** ![thomas\_5247](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@thomas\_5247](https://forums.plex.tv/u/thomas_5247)\ **Post date:** [May 8, 2022, 3:50pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/10 "2022-05-08T15:50:55Z")
That helped a little, maybe. I did both: 1. [Reset password](https://forums.plex.tv/t/linux-tips/276247/21) 2. [Edit Preference.xml](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) With regards to (2), I could not find key `PlexOnlineHome`, but I removed the other three entries. There was no difference in behavior though when accessing my PMS instance via the hostname; it would require me to login first and then my media was not listed as before. If however I used the IP address instead to connect to my PMS instance, I would see my media right away, but then under `PMS` \> `Settings` \> `General` the warning _This server is unclaimed and not secure_ shows up and when I click on `CLAIM SERVER` I’m getting error **There was a problem signing in to Plex.** If I cannot claim my own PMS then I’m stuck with just a different problem. Also, how can it be that I get different behavior if using `http://:32400/web/` vs `http://:32400/web/` if the `` is mapped to `` in all my `/etc/hosts`? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 6, 2022, 3:51pm UTC](https://forums.plex.tv/t/cant-find-my-media/791898/11 "2022-08-06T15:51:14Z")
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