# Can't find server

**URL:** <https://forums.plex.tv/t/cant-find-server/291307>\
**Category:** General Discussions\
**Created:** [August 3, 2018, 2:22am UTC](https://forums.plex.tv/t/cant-find-server/291307 "2018-08-03T02:22:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mooncleric\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@mooncleric\_gmail\_com](https://forums.plex.tv/u/mooncleric_gmail_com)\
**Post date:** [August 3, 2018, 2:22am UTC](https://forums.plex.tv/t/cant-find-server/291307/1 "2018-08-03T02:22:59Z")

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Previously I had deleted my account because I didn’t think it was working. I then made a new 2nd account. This 2nd account couldn’t find any server. I then reinstated the original account I had previously deleted, but the original account can’t find any servers as well.

I have uninstalled and then re-installed Plex on my device many times to no avail.  
How can I fix this?

Thank you for your time!

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [August 3, 2018, 9:10am UTC](https://forums.plex.tv/t/cant-find-server/291307/2 "2018-08-03T09:10:28Z")

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The account you are using now has no servers attached to it.  
Therefore I assume that your server is still using a different set of Plex credentials.

This procedure should be able to set it right:  
[https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)

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**Author:** ![mooncleric\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@mooncleric\_gmail\_com](https://forums.plex.tv/u/mooncleric_gmail_com)\
**Post date:** [August 14, 2018, 6:44pm UTC](https://forums.plex.tv/t/cant-find-server/291307/3 "2018-08-14T18:44:14Z")

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Thank you for the reply. We have gone ahead and tried what the article suggests and it didn’t seem to do the trick. We have also tried reinstalling plex. Is there a way to wipe everything and start clean with plex?  
Thank you for your time.

-Tanner Wilson

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [August 14, 2018, 6:47pm UTC](https://forums.plex.tv/t/cant-find-server/291307/4 "2018-08-14T18:47:13Z")

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In case you tried to make it work with Microsoft Edge as your web browser: please download a different web browser (Chrome, Firefox) and try tzhe procedure again.

Otherwise: [https://support.plex.tv/articles/201941078-uninstall-plex-media-server/](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 12, 2018, 6:47pm UTC](https://forums.plex.tv/t/cant-find-server/291307/5 "2018-11-12T18:47:16Z")

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