# Can't find the server

**URL:** <https://forums.plex.tv/t/cant-find-the-server/591082>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 16, 2020, 6:34pm UTC](https://forums.plex.tv/t/cant-find-the-server/591082 "2020-05-16T18:34:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![acefull](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@acefull](https://forums.plex.tv/u/acefull)\
**Post date:** [May 16, 2020, 6:34pm UTC](https://forums.plex.tv/t/cant-find-the-server/591082/1 "2020-05-16T18:34:31Z")

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Server Version#:1.19.3.2793-36efde971  
Player Version#:

Plex Server on Synology was working fine overnight, but suddenly lost the connection and can’t find them in the local app(mac) although it appears that I can still see them on my iPhone app. I’ve restarted all my computers/NAS and reinstalled plex on NAS but no luck.[Plex Media Server Logs\_2020-05-16\_11-30-12.zip](https://forums.plex.tv/uploads/short-url/iV1ZTNNPSwBKSgvgSJxu0comtCP.zip) (3.9 MB)

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**Author:** ![acefull](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@acefull](https://forums.plex.tv/u/acefull)\
**Post date:** [May 17, 2020, 3:27am UTC](https://forums.plex.tv/t/cant-find-the-server/591082/2 "2020-05-17T03:27:25Z")

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I was able to rename the reference.xlm and reinstall the server. However, it now says ‘This server is unclaimed and not secure’ but it won’t claim the server.

 ![Screen Shot 2020-05-16 at 8.26.18 PM](https://global.discourse-cdn.com/plex/original/3X/8/5/854f9b66ca45382fd23ddfe171441136308c345d.jpeg)

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**Author:** ![acefull](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@acefull](https://forums.plex.tv/u/acefull)\
**Post date:** [May 17, 2020, 5:35pm UTC](https://forums.plex.tv/t/cant-find-the-server/591082/4 "2020-05-17T17:35:37Z")

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unfortunately, it didn’t work. [Plex Media Server Logs\_2020-05-17\_10-34-03.zip](https://forums.plex.tv/uploads/short-url/6SFt3DfPP0VXr7NaXtmutlBKoZ6.zip) (2.1 MB)

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<div class="post-metadata">

**Author:** ![acefull](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@acefull](https://forums.plex.tv/u/acefull)\
**Post date:** [May 17, 2020, 10:52pm UTC](https://forums.plex.tv/t/cant-find-the-server/591082/6 "2020-05-17T22:52:41Z")

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done that before too, but no luck. It must be the router since I have changed it to a new one a few days ago. However, it was working fine. It only became the issue since yesterday. odd.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 15, 2020, 10:52pm UTC](https://forums.plex.tv/t/cant-find-the-server/591082/7 "2020-08-15T22:52:43Z")

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