# Can't get a claim token

**URL:** <https://forums.plex.tv/t/cant-get-a-claim-token/905787>\
**Category:** General Discussions\
**Tags:** server-linux\
**Created:** [February 16, 2025, 12:59pm UTC](https://forums.plex.tv/t/cant-get-a-claim-token/905787 "2025-02-16T12:59:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![vanguart](https://avatars.discourse-cdn.com/v4/letter/v/e8c25b/32.png) [@vanguart](https://forums.plex.tv/u/vanguart)\
**Post date:** [February 16, 2025, 12:59pm UTC](https://forums.plex.tv/t/cant-get-a-claim-token/905787/1 "2025-02-16T12:59:31Z")

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So after the Codecs issue I nuked my whole plex server, before knowing it was not my problem. Now I spun up a new plex docker instance and was trying to claim it. I can’t do it manually or get a code from the website

 ![17397106976481356125155676776483](https://global.discourse-cdn.com/plex/original/4X/1/6/b/16b9acedbbe46811a39415640a49973a17cfa0a4.jpeg)

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 16, 2025, 1:24pm UTC](https://forums.plex.tv/t/cant-get-a-claim-token/905787/2 "2025-02-16T13:24:17Z")

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Which Portuguese ISP are you using?  
Set your computer or your whole network to use Google’s public DN S service on 8.8.8.8  
Something is going on with Portuguese ISPs either blocking certain domains or neglecting to update their own DNS servers.

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**Author:** ![vanguart](https://avatars.discourse-cdn.com/v4/letter/v/e8c25b/32.png) [@vanguart](https://forums.plex.tv/u/vanguart)\
**Post date:** [February 16, 2025, 1:57pm UTC](https://forums.plex.tv/t/cant-get-a-claim-token/905787/3 "2025-02-16T13:57:03Z")

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I am using meo, changed to Google’s public DNS and it worked! Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 17, 2025, 1:57pm UTC](https://forums.plex.tv/t/cant-get-a-claim-token/905787/4 "2025-05-17T13:57:21Z")

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