# Can't get automatic subtitles with managed users

**URL:** <https://forums.plex.tv/t/cant-get-automatic-subtitles-with-managed-users/190308>\
**Category:** General Discussions\
**Created:** [April 28, 2017, 3:15pm UTC](https://forums.plex.tv/t/cant-get-automatic-subtitles-with-managed-users/190308 "2017-04-28T15:15:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![pstN](https://avatars.discourse-cdn.com/v4/letter/p/9de0a6/32.png) [@pstN](https://forums.plex.tv/u/pstN)\
**Post date:** [April 28, 2017, 3:15pm UTC](https://forums.plex.tv/t/cant-get-automatic-subtitles-with-managed-users/190308/1 "2017-04-28T15:15:09Z")

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Hi,

I can’t figure out a way to force subtitles for every managed user on my server. It worked perfectly when I was only using the main account, but since I created them it doesn’t work anymore. any ideas ?

thanks

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 28, 2017, 4:59pm UTC](https://forums.plex.tv/t/cant-get-automatic-subtitles-with-managed-users/190308/2 "2017-04-28T16:59:30Z")

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> **[How-to Guide: Setting default language for audio track & subtitles on managed...](https://forums.plex.tv/discussion/266222/how-to-guide-setting-default-language-for-audio-track-subtitles-on-managed-accounts-e-g-guest#top)**
>
> Update: While someone below has claimed that from PMS 3.4.0 on default language setting is also supported for managed users, other users claim that it isn’t true for the audio. The following How-To Guide describes how to fix the default language...

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**Author:** ![pstN](https://avatars.discourse-cdn.com/v4/letter/p/9de0a6/32.png) [@pstN](https://forums.plex.tv/u/pstN)\
**Post date:** [April 28, 2017, 9:58pm UTC](https://forums.plex.tv/t/cant-get-automatic-subtitles-with-managed-users/190308/3 "2017-04-28T21:58:11Z")

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> @OttoKerner said:  
> [https://forums.plex.tv/discussion/266222/how-to-guide-setting-default-language-for-audio-track-subtitles-on-managed-accounts-e-g-guest#top](https://forums.plex.tv/discussion/266222/how-to-guide-setting-default-language-for-audio-track-subtitles-on-managed-accounts-e-g-guest#top)

Thank you!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:11pm UTC](https://forums.plex.tv/t/cant-get-automatic-subtitles-with-managed-users/190308/4 "2020-01-07T23:11:27Z")

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