# Cant get plexconnect to launch  (win7)

**URL:** <https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388>\
**Category:** Apps & Creations\
**Created:** [September 11, 2015, 5:27pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388 "2015-09-11T17:27:09Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\
**Post date:** [September 11, 2015, 5:27pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388/1 "2015-09-11T17:27:09Z")

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Followed the install instructions ([https://github.com/iBaa/PlexConnect/wiki/Install-Guide](https://github.com/iBaa/PlexConnect/wiki/Install-Guide))

installed python 2.7.8

created certificates, etc

last step where you fire up plexconnect:\*\*  
Run PlexConnect by double-clicking “PlexConnect.py” from your installed folder. Upon first run, Windows will prompt you for firewall exceptions - Click “Allow Access”\*\*

the cmd window just silently closes. nothing seems to happen

I must have missed something, but there is only like 5 steps in total…

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**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [September 11, 2015, 7:24pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388/2 "2015-09-11T19:24:19Z")

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What’s in the log? It should give a hint about the root cause - like access to port not permitted or similar.

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**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\
**Post date:** [September 11, 2015, 7:45pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388/3 "2015-09-11T19:45:08Z")

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I don’t see a log file at all in my plexconnect folder. Reading wiki it seems like that’s created after the first time plexconnect runs…

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**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [September 11, 2015, 7:55pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388/4 "2015-09-11T19:55:45Z")

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Yep, created as soon as PlexConnect runs - and that’s what you did with your double-click. Start it manually in the terminal. That way the window should stay open and you can read any message directly:

- open terminal (or command window, whatever it is called)
- change dir to your PlexConnect folder: cd 
- start PlexConnect: python PlexConnect.py or similar  
You might need to run PlexConnect (or cmd) with admin privileges.

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**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\
**Post date:** [September 11, 2015, 8:26pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388/5 "2015-09-11T20:26:27Z")

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OK that was the ticket. Double click did nothing but launching it via cli worked.

Seems like everything is working now, fantastic. Thanks for the help

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 7:04pm UTC](https://forums.plex.tv/t/cant-get-plexconnect-to-launch-win7/115388/6 "2020-01-08T19:04:36Z")

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