# Can't install Plex app on Google devices

**URL:** <https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040>\
**Category:** Plex Players\
**Tags:** android-tv, android-mobile\
**Created:** [April 16, 2026, 3:17am UTC](https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040 "2026-04-16T03:17:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jcraig358](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jcraig358](https://forums.plex.tv/u/jcraig358)\
**Post date:** [April 16, 2026, 3:17am UTC](https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040/1 "2026-04-16T03:17:17Z")

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I can’t install Plex on my Android phones, Sony TV (Google TV), or Chromecast. When selecting “Install” from the Play Store it starts to verify and then gives a general error stating “ERROR: Something went wrong on our end. Please try again.”

This has been going on for a few weeks and I have tried the following numerous times:

1. Clearing cache and data for Google Play Store, Google Play Services, Google Framework.

2. Uninstalling updates to the above 3.

3. Confirming date and time settings (Auto date and time, auto time zone, etc.) and confirmed correct time.

As mentioned this is happening on all devices that use my Google account.

Any further suggestions of what I can try?

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [April 16, 2026, 2:20pm UTC](https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040/2 "2026-04-16T14:20:06Z")

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> [@jcraig358](#):
>
> “ERROR: Something went wrong on our end. Please try again.”

I’ve never seen this sort of error but if on Googles side I would try to contact their support. Something may be wrong with your google account.

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**Author:** ![jcraig358](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jcraig358](https://forums.plex.tv/u/jcraig358)\
**Post date:** [April 18, 2026, 6:47am UTC](https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040/3 "2026-04-18T06:47:32Z")

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Unfortunately, I already went through Google and they said I need to work with the app developer to solve the issue.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [April 18, 2026, 2:06pm UTC](https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040/4 "2026-04-18T14:06:29Z")

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What version number and models are the devices you are trying to install on.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 17, 2026, 2:07pm UTC](https://forums.plex.tv/t/cant-install-plex-app-on-google-devices/938040/5 "2026-07-17T14:07:28Z")

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