# Can't login on new pc

**URL:** <https://forums.plex.tv/t/cant-login-on-new-pc/572427>\
**Category:** General Discussions\
**Created:** [April 11, 2020, 8:25pm UTC](https://forums.plex.tv/t/cant-login-on-new-pc/572427 "2020-04-11T20:25:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gbplex69](https://avatars.discourse-cdn.com/v4/letter/g/0ea827/32.png) [@gbplex69](https://forums.plex.tv/u/gbplex69)\
**Post date:** [April 11, 2020, 8:25pm UTC](https://forums.plex.tv/t/cant-login-on-new-pc/572427/1 "2020-04-11T20:25:51Z")

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So first, I want to be clear that as a Premium subscriber, posting a message in this forum is THE only support I get? No support ticket, no email, just community support?

I have several PC’s and media devices logged into my account but when I try to login on a new pc running windows 10, like my other PC’s, it insists I am using the wrong credentials. What could be different that my creds are not working on the new device but on all others?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [April 11, 2020, 8:40pm UTC](https://forums.plex.tv/t/cant-login-on-new-pc/572427/2 "2020-04-11T20:40:15Z")

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What client are you using?

[Plex Web](https://app.plex.tv/desktop#)  
[Plex for Windows](https://www.plex.tv/media-server-downloads/#plex-app)  
[Plex Media Player](https://forums.plex.tv/t/plex-media-player/120475/101)

If [Plex Web](https://app.plex.tv/desktop#), what browser?

Disable any ad blockers, cookie blockers, etc., or whitelist the plex.tv domain.

Try using an incognito window

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**Author:** ![veehell](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/veehell/32/182435_2.png) [@veehell](https://forums.plex.tv/u/veehell)\
**Post date:** [April 11, 2020, 9:04pm UTC](https://forums.plex.tv/t/cant-login-on-new-pc/572427/3 "2020-04-11T21:04:07Z")

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Some day ago, my plex stopped streaming. Later i found i can’t log in to “web” plex or directly to plex.tv (always redirecting , looping ) – **Later i found that “chrome-like” browsers are having issue with “new auth” method** and when i used Firefox i was able to login to plex.tv (finally!!!) and run the app.  
Also instead of localhost i had to use loopback-ip(127.0.0.1), normal ip or locahost or mydomain was not worked for some reason.

Still, I was not able to claim my server, until i made the changes in registry (using some guide fromthis forum = removing PlexUser/PlexToken and such entries).  
It did not work as well, so i used this

> **preffered\_Setup**
>
> ```auto
> [HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server]
> "logTokens"=dword:00000000
> "logDebug"=dword:00000001
> "LogVerbose"=dword:00000000
> "secureConnections"=dword:00000001
> 
> ```

… and manually reinstall the PMS. Later using firefox to log in to plex.tv (from computer without PMS installed). also i removed all authed devices/clients. later i was able to claim it back and after seting sharing stuff back , all went to normal.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 10, 2020, 9:04pm UTC](https://forums.plex.tv/t/cant-login-on-new-pc/572427/4 "2020-07-10T21:04:09Z")

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