# Can't login to Plex account

**URL:** <https://forums.plex.tv/t/cant-login-to-plex-account/386851>\
**Category:** General Discussions\
**Created:** [March 11, 2019, 9:15pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851 "2019-03-11T21:15:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![luxcel\_gast](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@luxcel\_gast](https://forums.plex.tv/u/luxcel_gast)\
**Post date:** [March 11, 2019, 9:15pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851/1 "2019-03-11T21:15:01Z")

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When I try to login to my Plex account I get the error “User could not be authenticated.”  
I’m sure the password is correct since I use a password manager.

When I try to reset my password via “Forget Password?” I never get an email to reset it.

Does anyone have anymore ideas to fix this problem?

Best Regards

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 11, 2019, 9:24pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851/2 "2019-03-11T21:24:14Z")

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Please contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [March 11, 2019, 9:26pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851/3 "2019-03-11T21:26:04Z")

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it is a different account than you logged into forum with?

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**Author:** ![luxcel\_gast](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@luxcel\_gast](https://forums.plex.tv/u/luxcel_gast)\
**Post date:** [March 11, 2019, 9:28pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851/4 "2019-03-11T21:28:09Z")

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Did that, thank you

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<div class="post-metadata">

**Author:** ![luxcel\_gast](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@luxcel\_gast](https://forums.plex.tv/u/luxcel_gast)\
**Post date:** [March 11, 2019, 9:28pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851/5 "2019-03-11T21:28:53Z")

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It is, yes.  
This is a temporary account I use for guests.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 9, 2019, 9:29pm UTC](https://forums.plex.tv/t/cant-login-to-plex-account/386851/6 "2019-06-09T21:29:02Z")

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