# Can't match new media **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [June 2, 2021, 12:23am UTC](https://forums.plex.tv/t/cant-match-new-media/719852 "2021-06-02T00:23:38Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![vitormilagres](https://avatars.discourse-cdn.com/v4/letter/v/c4cdca/32.png) [@vitormilagres](https://forums.plex.tv/u/vitormilagres)\ **Post date:** [June 2, 2021, 12:23am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/1 "2021-06-02T00:23:38Z")
Server Version#: Version 1.23.1.4571 Player Version#: Version 4.57.4 Hi, I have noticed that my plex server is not matching any new movies at all!!! I am trying to match this Quantum of Solace (2008) movie, but apparently it is not working. I am attaching both the verbose and non-verbose logs. I am attaching some screenshots of my settings It is weird, but apparently when I try to search for a new movie to match, plex only gives me the PLEX MOVIE option. Last time I checked I believe I also had the PERSONAL MEDIA and THE MOVIE DATABASE i think?? Is there anything I am missing? Thanks [non-verbose.txt](https://forums.plex.tv/uploads/short-url/lPMBVj6it2NdOTO9K3gylgpnkg3.txt) (1.8 MB) [verbose.txt](https://forums.plex.tv/uploads/short-url/j4E3P7qNLrSMrhSJWaPHhMuI0I3.txt) (2.9 MB) ![Screenshot from 2021-06-01 21-15-56](https://global.discourse-cdn.com/plex/original/3X/b/3/b30d380cfcfe65b393163b6ee72697fd0c7843bd.png) ![Screenshot from 2021-06-01 21-16-35](https://global.discourse-cdn.com/plex/original/3X/b/9/b9d500d85c5f91acd0cc985c66037309641ac44a.png) ![Screenshot from 2021-06-01 21-16-42](https://global.discourse-cdn.com/plex/original/3X/b/3/b3e048104f37b51551595f3fdcb3ef0b2765978c.png) ![Screenshot from 2021-06-01 21-16-51](https://global.discourse-cdn.com/plex/original/3X/9/b/9b7445b4bdf9ecde8daef992d286f2ccc65da870.png) ![Screenshot from 2021-06-01 21-19-49](https://global.discourse-cdn.com/plex/original/3X/2/3/2323b78c1ae7748b1a3d1e1546d3f6292fd571ae.jpeg) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 2, 2021, 12:29am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/2 "2021-06-02T00:29:58Z")
It seems your server fails to resolve the URL of Plex backend ([plex.tv](http://plex.tv)). Among other issues in your log this is causing the failing matches. ```plaintext Jun 01, 2021 20:39:02.487 [0x7f1d73fa1b38] ERROR - [MetadataAgent/tv.plex.agents.movie] Unable to find media provider Jun 01, 2021 20:39:02.487 [0x7f1d74cb9b38] DEBUG - Completed: [192.168.1.103:42892] 200 GET /library/metadata/105688/matches?manual=1&title=Quantum%20of%20Solace&agent=tv.plex.agents.movie&year=2008&language=en-US (10 live) TLS GZIP 3ms 614 bytes (pipelined: 22) Jun 01, 2021 20:39:04.353 [0x7f1d74b12b38] ERROR - [MediaProviderManager] Error issuing curl_easy_perform(handle): 6 Jun 01, 2021 20:39:04.353 [0x7f1d74b12b38] WARN - [MediaProviderManager] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv) ``` Have you recently changed your network setup – e.g. the DNS server? Any other components that might interfere with Plex looking up the metadata? # **Edit:** completely unrelated… but maybe helpful in the long run… you might want to add `.../Videos/Movies/sea4tb/` to your library, not `.../Videos/Movies/` (this should help avoid some hiccups where Plex might get mixed up with the additional folder levels ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 2, 2021, 12:30am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/3 "2021-06-02T00:30:57Z")
the new agent is completely different code than the older ones can cannot work in the same library is why you don’t have the other choices. the new agent gets data from them anyway. When trying to do the fix match for quantam of solace does the menu item say “match” or “fix match” would be helpful to see the `Plex Media Scanner Matcher.log` after to trying to match. In your [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) see a bunch of ```auto Jun 01, 2021 20:39:04.353 [0x7f1d74b12b38] ERROR - [MediaProviderManager] Error issuing curl_easy_perform(handle): 6 Jun 01, 2021 20:39:04.353 [0x7f1d74b12b38] WARN - [MediaProviderManager] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv) ``` which is usually DNS or some other type of similar issue. ---
**Author:** ![vitormilagres](https://avatars.discourse-cdn.com/v4/letter/v/c4cdca/32.png) [@vitormilagres](https://forums.plex.tv/u/vitormilagres)\ **Post date:** [June 2, 2021, 12:49am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/5 "2021-06-02T00:49:01Z")
As you can see in the picture I am attaching right now, it says MATCH, not FIX MATCH I am also attaching the log file after I click on MATCH and search for QUANTUM OF SOLACE, I instantly get NO MATCHES FOUND, there isn’t even a delay for the search, it’s so quick it doesn’t even seem to be searching for anything, it simply gives me a NO MATCHES FOUND right away I have 8.8.8.8 and 8.8.4.4 listed for DNS servers on my router (Google’s DNS servers) ![Screenshot from 2021-06-01 21-43-58](https://global.discourse-cdn.com/plex/original/3X/f/1/f18f4f47428694ab335f6af751e61608b6b178a8.jpeg) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 2, 2021, 12:55am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/6 "2021-06-02T00:55:57Z")
there was this fix in a more recent version of server. Looking at bug report it does seem like it effected various linux distros - **(Network) Certain environments could experience DNS lookup failures. (#12710)** > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/434): > > Plex Media Server 1.23.1.4602 is now available to everyone. NEW: (Web) Updated to 4.57.4 FIXES: (DVR) Device title not always correctly set during DVR setup. (#12703) (Library) Improve responsiveness when performing large scan/refresh operations on TV libraries (#12611) (Metadata) Don’t auto download season specific backgrounds in the Plex TV Series agent. (Network) Certain environments could experience DNS lookup failures. (#12710) ---
**Author:** ![vitormilagres](https://avatars.discourse-cdn.com/v4/letter/v/c4cdca/32.png) [@vitormilagres](https://forums.plex.tv/u/vitormilagres)\ **Post date:** [June 2, 2021, 12:57am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/7 "2021-06-02T00:57:17Z")
Oh I am sorry I forgot to attach this last log file you asked me. Here it is: [log.txt](https://forums.plex.tv/uploads/short-url/deL8SXGShD39ibwLZYJkoQzmjO5.txt) (2.1 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 2, 2021, 1:05am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/8 "2021-06-02T01:05:46Z")
If I may be of help here? 1. This latest log fragment (Full ZIP logs are preferred) ```auto Jun 01, 2021 21:11:44.914 [0x7f63bace4b38] ERROR - getaddrinfo(192-168-1-110.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: -3 Jun 01, 2021 21:11:44.914 [0x7f63bace4b38] DEBUG - Network: 192-168-1-110.abcdefghijklmnopqrstuvwxyz012345.plex.direct failed to resolve to 192.168.1.110 but instead yielded "" Jun 01, 2021 21:11:44.914 [0x7f63bace4b38] DEBUG - PublicAddressManager: Obtaining public address and mapping port. Jun 01, 2021 21:11:44.914 [0x7f63bb245b38] ERROR - Error issuing curl_easy_perform(handle): 6 Jun 01, 2021 21:11:44.914 [0x7f63bb245b38] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: plex.tv) Jun 01, 2021 21:11:44.914 [0x7f63baf7cb38] ERROR - Error issuing curl_easy_perform(handle): 6 Jun 01, 2021 21:11:44.914 [0x7f63baf7cb38] WARN - HTTP error requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1 (6, Couldn't resolve host name) (Could not resolve host: plex.tv) Jun 01, 2021 21:11:44.914 [0x7f63bb245b38] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-6): Jun 01, 2021 21:11:44.914 [0x7f63baf7cb38] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/user? ``` 1. You are experiencing DNS failures. 2. Do you own an EERO device ? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 2, 2021, 1:06am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/9 "2021-06-02T01:06:00Z")
that looks like another log from server not the scanner matcher one. But I think updating server would likely be best right now to see if that fix from current server resolves issue. You could try going here in browser `https://plex.tv/media/providers?X-Plex-Token=YOURTOKENHERE` putting in your own token it should take you to an xml of our various providers. info on how to find token here. [Finding an authentication token / X-Plex-Token | Plex Support](https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/) ( never share token publicly it will be in the XML) ---
**Author:** ![scarbrtj.e](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@scarbrtj.e](https://forums.plex.tv/u/scarbrtj.e)\ **Post date:** [July 13, 2021, 3:27am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/10 "2021-07-13T03:27:33Z")
PMS Version 1.22.3.4523 I am having a horrible time getting Plex to match. Trying a new install on Ubuntu. Match doesn’t work for any movie added. Just spins, “No matches found.” There is one movie in the library. I have uninstalled and installed multiple times. [Plex Media Server Databases\_2021-07-12\_22-24-18.zip](https://forums.plex.tv/uploads/short-url/966G10xRAiXMAnrTBpwIRhIEUJD.zip) (27.5 KB) [Plex Media Server Logs\_2021-07-12\_22-24-03.zip](https://forums.plex.tv/uploads/short-url/xKoXA9IxgnluURgr1urI9VJVgaj.zip) (198.8 KB) ---
**Author:** ![ApexAftermath](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/apexaftermath/32/8344_2.png) [@ApexAftermath](https://forums.plex.tv/u/ApexAftermath)\ **Post date:** [July 13, 2021, 3:29am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/11 "2021-07-13T03:29:57Z")
> [@tom80H](#): > > our serv I’m having the same god damn issue. I was able to match stuff earlier, and now I cannot. I am seeing other people on here and Reddit saying the same. You guys need to look into this something is broken all of a sudden. EDIT: The only thing I have done today is update Plex sever. I am on the public channel. Going to roll it back now and see if I can match again. ---
**Author:** ![scarbrtj.e](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@scarbrtj.e](https://forums.plex.tv/u/scarbrtj.e)\ **Post date:** [July 13, 2021, 3:33am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/12 "2021-07-13T03:33:17Z")
glad I’m not the only one. appreciate the anger! ---
**Author:** ![technocub](https://avatars.discourse-cdn.com/v4/letter/t/3ab097/32.png) [@technocub](https://forums.plex.tv/u/technocub)\ **Post date:** [July 13, 2021, 3:34am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/13 "2021-07-13T03:34:06Z")
I think the plex server went down a few hours ago. This just started for me today too so I am guessing it is a centralized failure and not any one of our install’s problem ---
**Author:** ![wawadragaan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wawadragaan/32/246403_2.png) [@wawadragaan](https://forums.plex.tv/u/wawadragaan)\ **Post date:** [July 13, 2021, 3:59am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/14 "2021-07-13T03:59:17Z")
Ditto here, just spent a few hours trying to debug this issue but to no avail. Even tried uninstalling my server which made things even worse, because now I have absolutely no metadata at all. Hopefully this gets fixed soon, and also hope there’s some way to report incidents or outages like these if the solution was only to wait and not waste time debugging upstream issues… ---
**Author:** ![scarbrtj.e](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@scarbrtj.e](https://forums.plex.tv/u/scarbrtj.e)\ **Post date:** [July 13, 2021, 4:07am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/15 "2021-07-13T04:07:12Z")
Dang you guys seem to be right. KHAAAAAN. [https://status.plex.tv/](https://status.plex.tv/) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2021, 4:10am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/16 "2021-07-13T04:10:59Z")
ALL; I just saw it. Already alerted everyone I can (local time here is 00:10) ---
**Author:** ![wawadragaan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wawadragaan/32/246403_2.png) [@wawadragaan](https://forums.plex.tv/u/wawadragaan)\ **Post date:** [July 13, 2021, 5:03am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/17 "2021-07-13T05:03:46Z")
For everyone that might be hitting the metadata endpoint in the United States: I was able to fix my library by VPN’ing into the United Kingdom to presumably access the European metadata endpoint. This significantly helped with repopulating my recreated Plex library: before it was timing out while scanning each file but finished quickly once I was on VPN. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2021, 5:30am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/18 "2021-07-13T05:30:16Z")
Looks like some are up now . not sure when all will be up. Sorry 🤷‍♂️ ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 11, 2021, 5:30am UTC](https://forums.plex.tv/t/cant-match-new-media/719852/19 "2021-10-11T05:30:45Z")
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