# Can't open the app, keep crashing **URL:** \ **Category:** Plex Players\ **Tags:** player-mac\ **Created:** [November 11, 2023, 10:06am UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267 "2023-11-11T10:06:47Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![markhan127](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@markhan127](https://forums.plex.tv/u/markhan127)\ **Post date:** [November 11, 2023, 10:06am UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/1 "2023-11-11T10:06:47Z")
Server Version#: 1.32.7.7621 Player Version#:v.1.81.0.4012-a9d3f098 the plex is not usable in Mac OS, Please fix the bug, My Mac os version is 14.1.1 (23B81) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 11, 2023, 10:19am UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/2 "2023-11-11T10:19:15Z")
What exactly keeps crashing? The Plex Media Server or Plex for Mac client? If the Plex Media Server won’t start and doesn’t even get to the stage where it’ll be writing to the [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) you can attempt the following procedure to see if there’s any error messages on the OS level: 1. Open Finder and navigate to `/Applications` 2. Select `Show Content` from the context menu of the `Plex Media Server.app` item 3. Navigate to `Contents/MacOS` 4. Open the `Terminal` app 5. Drag the `Plex Media Server` executable from the Finder window (#3) into the Terminal Window and press `Return` to execute it This is no different from running the app, so it won’t succeed – but you should get a more specific error message about what’s causing it to fail starting. ---
**Author:** ![markhan127](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@markhan127](https://forums.plex.tv/u/markhan127)\ **Post date:** [November 11, 2023, 1:44pm UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/4 "2023-11-11T13:44:03Z")
![截屏](https://global.discourse-cdn.com/plex/original/4X/c/8/a/c8ab8403e0ccb13b05a3a86c2fe1b6544272f4ba.jpeg) I followed your steps, this is what it shows ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 11, 2023, 4:09pm UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/5 "2023-11-11T16:09:37Z")
Is the app still running at that point? If it completely crashed, the terminal command should actually end… 🤔 Anything showing in your player logs? On a Mac those should be located in `~/Library/Logs/Plex/` ---
**Author:** ![markhan127](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@markhan127](https://forums.plex.tv/u/markhan127)\ **Post date:** [November 12, 2023, 12:52pm UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/6 "2023-11-12T12:52:09Z")
Sometimes it crash after a long time, in this terminal’s case, the app just frozed for hours. ![image](https://global.discourse-cdn.com/plex/original/4X/a/a/6/aa689010229136f0d3b41914ee77f4c02d905667.png) if I was in the right folder, then there is no logs about plex ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 12, 2023, 4:17pm UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/7 "2023-11-12T16:17:02Z")
> [@markhan127](#): > > if I was in the right folder… `~/Library/Logs/Plex/` should resolve to `/Users//Library/Logs/Plex`. If the app ever run successfully, there should be a number of files. 😉 ---
**Author:** ![markhan127](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@markhan127](https://forums.plex.tv/u/markhan127)\ **Post date:** [November 13, 2023, 11:21am UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/8 "2023-11-13T11:21:14Z")
> [@tom80H](#): > > /Users//Library/Logs/Plex [Plex.1.log](https://forums.plex.tv/uploads/short-url/op8AcF7Bg5YgEITfcxthjPA6r2Z.log) (62.9 KB) [Plex.2.log](https://forums.plex.tv/uploads/short-url/m8wrNGMrzJ8C8wM2ZvJ20B0iQcN.log) (62.4 KB) [Plex.3.log](https://forums.plex.tv/uploads/short-url/kjET9B2XlxoR5JXUIeyCgF9Ms0C.log) (62.8 KB) [Plex.4.log](https://forums.plex.tv/uploads/short-url/uY22nCOi0b4lVJDv0EJl8hsopgU.log) (62.0 KB) [Plex.5.log](https://forums.plex.tv/uploads/short-url/zO6HdQzhrmp2vWI8JtVYTx11BHN.log) (62.5 KB) [Plex.log](https://forums.plex.tv/uploads/short-url/36EbgLjLNqADYTzbZkXofoVMe2M.log) (62.8 KB)Thanks,I found it, these are some of the most recent logs ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 13, 2023, 1:12pm UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/9 "2023-11-13T13:12:19Z")
Thanks for sharing your logs. ---
**Author:** ![markhan127](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@markhan127](https://forums.plex.tv/u/markhan127)\ **Post date:** [November 26, 2023, 10:01am UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/10 "2023-11-26T10:01:33Z")
![image](https://global.discourse-cdn.com/plex/original/4X/9/b/0/9b0e02099ecc7a5934f7dc7615c814fb4463be64.jpeg) I tried and reinstalled your 22 Nov update and this happened everytime i tried to open the app ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 24, 2024, 10:02am UTC](https://forums.plex.tv/t/cant-open-the-app-keep-crashing/859267/11 "2024-02-24T10:02:06Z")
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