# Can't play Plex on any Apple device

**URL:** <https://forums.plex.tv/t/cant-play-plex-on-any-apple-device/864657>\
**Category:** Plex Players\
**Tags:** apple-tv, ios-legacy\
**Created:** [December 31, 2023, 9:24pm UTC](https://forums.plex.tv/t/cant-play-plex-on-any-apple-device/864657 "2023-12-31T21:24:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SteveS801](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/steves801/32/20176_2.png) [@SteveS801](https://forums.plex.tv/u/SteveS801)\
**Post date:** [December 31, 2023, 9:24pm UTC](https://forums.plex.tv/t/cant-play-plex-on-any-apple-device/864657/1 "2023-12-31T21:24:13Z")

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Server Version#: 1.32.8.7639 on TrueNAS-SCALE-23.10.1  
Player Version#:8.29 (7486) on tvOS 17.2 (21k365)

Started this morning where only Apple devices cannot play anything on Plex; includes Apple TV and iPhones (14 Pro and Plus)

[Plex Media Server Logs\_2023-12-31\_15-21-07.zip](https://forums.plex.tv/uploads/short-url/rZjJL20jtVNhq1YWIdnhleuzrR7.zip) (4.7 MB)

\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

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**Author:** ![SteveS801](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/steves801/32/20176_2.png) [@SteveS801](https://forums.plex.tv/u/SteveS801)\
**Post date:** [January 6, 2024, 10:07pm UTC](https://forums.plex.tv/t/cant-play-plex-on-any-apple-device/864657/2 "2024-01-06T22:07:54Z")

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I have found a workaround.

If I move a duplicate movie file into the folder in mp4, delete the mkv file and do the [Plex dance](https://forums.plex.tv/t/the-plex-dance/197064), I can move the mkv version back and it will play.

I don’t know enough to read the logs nor the console entries and I would really appreciate some help from @support here.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 5, 2024, 10:08pm UTC](https://forums.plex.tv/t/cant-play-plex-on-any-apple-device/864657/3 "2024-04-05T22:08:05Z")

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