# Can't Plex media server app **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 18, 2023, 10:40pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957 "2023-11-18T22:40:02Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![dylanoarkie](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@dylanoarkie](https://forums.plex.tv/u/dylanoarkie)\ **Post date:** [November 18, 2023, 10:40pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/1 "2023-11-18T22:40:03Z")
New user here! I am trying to set up my plex media server but everytime I try to open the app on my desktop nothing happens. Not even a pop-up and then something that closes. I tried reinstalling and restarting my pc but no luck. tried searching for the answer online but that made me non the wiser. Can anyone help me out here? thanks! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 18, 2023, 10:55pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/2 "2023-11-18T22:55:51Z")
Do you see the Plex Media Server icon in the system tray of the machine where you installed and run the app? If it’s running you can either use the `Open Plex…` option from the system tray item’s context menu… or simply browse to [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) to start setting up the server… [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) ---
**Author:** ![dylanoarkie](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@dylanoarkie](https://forums.plex.tv/u/dylanoarkie)\ **Post date:** [November 18, 2023, 11:55pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/3 "2023-11-18T23:55:51Z")
yes i do. If there is nothing else needed and i can just use the webapp then there is no problem. Mistake on my part. I thought an app should’ve opened. Thank you! ---
**Author:** ![TonyH1](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@TonyH1](https://forums.plex.tv/u/TonyH1)\ **Post date:** [February 7, 2024, 5:59pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/4 "2024-02-07T17:59:36Z")
I have installed the Plex Media Server and Task Manager confirms it is running. When I open the Plex app or web Plex, I can’t access my libraries and when I try and add my media the app just tells me to ‘get Plex Media Server’. I can’t see anywhere in the App to set up or configure the media server (and there were no options to do so during installation). I’m running Windows 11. I have completely uninstalled/reinstalled everything to do with Plex from scratch. I have removed everything Plex from C:\Program Files and AppData\Local before doing so. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 7, 2024, 11:39pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/5 "2024-02-07T23:39:25Z")
Have you been following the instructions above, accessing your server “locally” – e.g. opening [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) from a browser on the same device? ---
**Author:** ![TonyH1](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@TonyH1](https://forums.plex.tv/u/TonyH1)\ **Post date:** [February 8, 2024, 8:45am UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/6 "2024-02-08T08:45:12Z")
Yes and it tells me to ‘get Plex Media Server’ even though its installed and running ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 8, 2024, 11:19am UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/7 "2024-02-08T11:19:54Z")
Did you previously run a version of PMS on the same machine, possibly linked to a different Plex account, [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![TonyH1](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@TonyH1](https://forums.plex.tv/u/TonyH1)\ **Post date:** [February 8, 2024, 11:39am UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/8 "2024-02-08T11:39:12Z")
Yes I have run Plex successfuly before on this machine. When it stopped working (not sure if this coincided with when I went from Win 10 to Win 11) I did a complete un-/re-install and I am using the same Plex account as before. All of PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, and PlexOnlineUsername have been deleted from the registry. ---
**Author:** ![TonyH1](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@TonyH1](https://forums.plex.tv/u/TonyH1)\ **Post date:** [March 10, 2024, 1:28pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/9 "2024-03-10T13:28:22Z")
Still no joy with this. Is anyone else able to help? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 10, 2024, 1:38pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/10 "2024-03-10T13:38:55Z")
After you did your full uninstall/reinstall… are you connecting to your server using its local ip address from within the same subnet? - e.g. [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) if you’re on the same device - http://[PMS IP address]:32400/web otherwise ---
**Author:** ![TonyH1](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@TonyH1](https://forums.plex.tv/u/TonyH1)\ **Post date:** [March 11, 2024, 12:07pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/11 "2024-03-11T12:07:37Z")
I don’t know what I did differently, but I did another complete un/reinstall and now it’s working OK. Thanks! ---
**Author:** ![2eot](https://avatars.discourse-cdn.com/v4/letter/2/71e660/32.png) [@2eot](https://forums.plex.tv/u/2eot)\ **Post date:** [March 15, 2024, 9:46pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/12 "2024-03-15T21:46:57Z")
Hi there, I tried this suggested fix and it totally worked. My problem is that each time I start my computer up again I have to do the trick again for the Plex Media Server to work. It gets tiring after a while. I’m not sure why the registry files keep playing up and need certain entries removed each time I start my computer up. Any help would be much appreciated. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 13, 2024, 9:47pm UTC](https://forums.plex.tv/t/cant-plex-media-server-app/859957/13 "2024-06-13T21:47:23Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.