# Can't reach Plexserver setup PAge **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [May 15, 2026, 12:29pm UTC](https://forums.plex.tv/t/cant-reach-plexserver-setup-page/938822 "2026-05-15T12:29:28Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![sylrob434](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sylrob434/32/10379_2.png) [@sylrob434](https://forums.plex.tv/u/sylrob434)\ **Post date:** [May 15, 2026, 12:29pm UTC](https://forums.plex.tv/t/cant-reach-plexserver-setup-page/938822/1 "2026-05-15T12:29:28Z")
Server Version#:1.42.2 Player Version#: N/A Good Morning My Plex server stopped suddenly 2 weeks ago and, after many attempts, I was unable to get it back up and running. I decided to restart my QNAP from scratch and reinstall Plex Media Server, which was already linked to my account. I reinstalled Plex Media Server on a QNAP running QuTS Hero h5.2.9.3410. I have been using Plex on QNAP for several years and have never encountered this kind of problem. After installing Plex Media Server, I launched it from my workstation using [http://QnapIP:32400/web](http://QnapIP:32400/web). After a few seconds, the URL changed to [http://QnapIP:32400/web/index.html#!/setup/b550a8c1412a8f9c60e03448d00c05f96c737148](http://QnapIP:32400/web/index.html#!/setup/b550a8c1412a8f9c60e03448d00c05f96c737148), but the setup page never appeared. I followed all the tips and tricks I found on the internet to try to identify and fix the problem, but nothing worked. That is why I am writing here to request your help and expertise. I deleted Plex, reinstalled it, and launched it again. I have attached the Plex Media [Server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) file. Please note that “QnapIP” refers to the IP address of my QNAP on my local network. If you need anything else, please don’t hesitate to ask! Best regards, Sylvain [Plex Media Server.zip](https://forums.plex.tv/uploads/short-url/cQi7wblOFwH9VodGbMSTdb0n2zv.zip) (44.3 KB) ---
**Author:** ![sylrob434](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sylrob434/32/10379_2.png) [@sylrob434](https://forums.plex.tv/u/sylrob434)\ **Post date:** [May 15, 2026, 1:17pm UTC](https://forums.plex.tv/t/cant-reach-plexserver-setup-page/938822/2 "2026-05-15T13:17:05Z")
Problem finally solved ! Problem come from the Bell router, port redirection wasn’t working router view the FQDN of the QNAP server name has Unknown ! HTH ! ---
**Author:** ![ElOsoTito](https://avatars.discourse-cdn.com/v4/letter/e/3e96dc/32.png) [@ElOsoTito](https://forums.plex.tv/u/ElOsoTito)\ **Post date:** [May 16, 2026, 10:32pm UTC](https://forums.plex.tv/t/cant-reach-plexserver-setup-page/938822/3 "2026-05-16T22:32:05Z")
I think I am having a similar issue but not sure what the bell router is. I have been using plex on qnap for years as well and randomly out of nowhere my server is unavailable. I have had a qnap helpdesk ticket open for 3 weeks and they cannot seem to figure it out either. It will launch very briefly then give me an error saying it is unreachable. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 18, 2026, 10:32pm UTC](https://forums.plex.tv/t/cant-reach-plexserver-setup-page/938822/4 "2026-05-18T22:32:31Z")
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