# Can't reclaim Plex Media Server

**URL:** <https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [November 14, 2023, 1:07pm UTC](https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573 "2023-11-14T13:07:25Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![RaveConcept](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/raveconcept/32/10117_2.png) [@RaveConcept](https://forums.plex.tv/u/RaveConcept)\
**Post date:** [November 14, 2023, 1:07pm UTC](https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573/1 "2023-11-14T13:07:26Z")

</div>

Server Version#: 1.32.7.7621  
Player Version#: 4.108  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Hi everyone,

I’m struggling with this one. I had recently a crash of my network and had to reboot it. Nothing really extraordinary but since then I struggle to make plex work again.  
1st - I had issues with the private IP adres that was unknown.  
2nd - I deleted my whole Plex Media Server on my Synology and started from scrap… But… !

I can’t reclaim my server anymore:

 ![image](https://global.discourse-cdn.com/plex/original/4X/9/1/9/9194b513dd1cefaa2d74f599b0e40cc25e7d1818.png)

I don’t know what I can do to resolve this issue.

Thans for your help !

---

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [November 14, 2023, 4:08pm UTC](https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573/2 "2023-11-14T16:08:13Z")

</div>

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/39):
>
> FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B…

---

<div class="post-metadata">

**Author:** ![RaveConcept](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/raveconcept/32/10117_2.png) [@RaveConcept](https://forums.plex.tv/u/RaveConcept)\
**Post date:** [November 14, 2023, 5:12pm UTC](https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573/3 "2023-11-14T17:12:12Z")

</div>

Thanks !

I already tried and got the ‘Claimed by: YourPlexUsername’ message but when I tried to open the plex server I have the following error: ERR\_CONNECTION\_TIMED\_OUT

When I try to build it from scratch and try to pairing it afterwards I receive these messages:  
 ![image](https://global.discourse-cdn.com/plex/original/4X/2/0/5/20574728b855b043f847bcd31b2f777c0ec2ca7b.png)

An error occured when trying to open your plex session  
A problem happenden while reclaiming this server

---

<div class="post-metadata">

**Author:** ![RaveConcept](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/raveconcept/32/10117_2.png) [@RaveConcept](https://forums.plex.tv/u/RaveConcept)\
**Post date:** [November 14, 2023, 6:56pm UTC](https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573/4 "2023-11-14T18:56:24Z")

</div>

The DNS was empty in the static IP adres on Syno

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 12, 2024, 6:56pm UTC](https://forums.plex.tv/t/cant-reclaim-plex-media-server/859573/5 "2024-02-12T18:56:28Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.