# Can't refresh Metadata **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [August 21, 2026, 10:49am UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962 "2026-08-21T10:49:17Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ray\_wise](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@ray\_wise](https://forums.plex.tv/u/ray_wise)\ **Post date:** [August 21, 2026, 10:49am UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/1 "2026-08-21T10:49:17Z")
Updated Plex a week or so ago - the same day I updated my Synology NAS. I am able to log in and play music or films, however, I cannot update the metadata - it says I’m not authorised - even on the NAS intself - update bug? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 21, 2026, 11:50am UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/2 "2026-08-21T11:50:13Z")
I’ve triggered a fresh server certificate for you. Please stop and restart your Plex server. If that doesn’t change anything, see #15 in here: [Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/1) ---
**Author:** ![ray\_wise](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@ray\_wise](https://forums.plex.tv/u/ray_wise)\ **Post date:** [August 21, 2026, 1:09pm UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/3 "2026-08-21T13:09:02Z")
Hi - nothing changed.. Removing and re-installing seems a bit worrying though… ---
**Author:** ![ray\_wise](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@ray\_wise](https://forums.plex.tv/u/ray_wise)\ **Post date:** [August 21, 2026, 1:30pm UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/4 "2026-08-21T13:30:40Z")
Hi I tried reinstalling but when I go to CLAIM it will not let me - tried the private browser as requested ---
**Author:** ![ray\_wise](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@ray\_wise](https://forums.plex.tv/u/ray_wise)\ **Post date:** [August 21, 2026, 2:17pm UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/5 "2026-08-21T14:17:16Z")
![image](https://global.discourse-cdn.com/plex/original/4X/3/1/3/313d954647cee9add869518ca648336a680ffe6d.png) ---
**Author:** ![ray\_wise](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@ray\_wise](https://forums.plex.tv/u/ray_wise)\ **Post date:** [August 21, 2026, 2:25pm UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/6 "2026-08-21T14:25:18Z")
So I followed the instruction and now I am worse off - no external access.. please help ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 22, 2026, 2:40pm UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/7 "2026-08-22T14:40:21Z")
Which model NAS? Current DSM version? Did you recently update DSM? If so, what was the previous DSM version? Based on the error message you posted, it appears the NAS cannot communicate with [plex.tv](http://plex.tv), which would prevent claiming the server. Here’s some items to check. They’re written for DSM 7. DSM 6 will be similar. **Network Settings** - Synology Control Panel → Network → Network Interface tab → Edit the network interface - Verify the IP address, subnet mask, and gateway are correct. **DNS Settings** - Synology Control Panel → Network → General tab. - Configure the NAS to use a public DNS server such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google). **Synchronize NAS with NTP server** - Synology Control Panel → Regional Options → Time tab - In Time Setting section, chose Synchronize with NTP Server - Pick a server from the drop down list, then click Update Now. - You should see Status = Normal. ---
**Author:** ![ray\_wise](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@ray\_wise](https://forums.plex.tv/u/ray_wise)\ **Post date:** [August 23, 2026, 1:02pm UTC](https://forums.plex.tv/t/cant-refresh-metadata/941962/8 "2026-08-23T13:02:08Z")
Ok changing the dns worked (thanks) - strange because it was ok before and that was using my gateway address